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December 2023 by J H
The associate who assisted me today was both knowledgeable about her job but was polite, professional and attentive to my questions and needs.
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December 2023 by Mitch Bell
We walked in with the intent to purchase something but we weren't sure the style cut or design we wanted Jeane helped us through the entire process and we walked away extremely happy
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September 2023 by Shane Stahl
I randomly stopped in to just browse at watches and left with a couple pieces of jewelry. I can’t say enough good things about the staff at this location. They went above and beyond to help us. Not only were they very personable, but they did everything in their power to get us the best pricing! I’ll be going here from now on. Thanks!!
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May 2023 by Chief Chaos
Jeana is a fabulous associate whom is willing to go above and beyond to help you find whatever you may be looking for and to help resolve whatever issue may come about. I highly recommend this store to anybody with jewelry needs
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May 2023 by Karen Bender
Allison and entire staff made our senior feel special on her senior prom day at Manhattan, KS store! As a parent of a now adult with special needs, thank you to this staff for helping her pick out the perfect elegant jewelry and for treating her like an adult. Happy tears a flowing all around yesterday and thank you!! We are over 20 years of Kays customers too and appreciate the consistency of your amazing quality and service!
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May 2023 by Veronica Paulino
Went to Kay yesterday April 29th, to see about a repair to my ring, and Kenzi explained in detail how their repair worked and the cost. I also wanted to look at other rings as well, and she directed me to look at rings that fit my style. There was no pressure to buy and it was relaxed experience. From the moment I walked in to the completion of the sale, Kenzi's expertise and customer service was top notch. Could not have asked for a better experience. Thank you so much to Kenzi for helping me throughout this process. I have to shout out also to Kara, I hope I spelled her name right. Kara also was a great assist on this experience. The both of them were awesome!!
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May 2023 by ray chase
Kenzi is always awesome assisting me, she helped me pick the perfect gift for my wife’s Birthday and Anniversary, please give her a raise!
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April 2023 by Brooke Henss
I came to Kay Jewelers in Manhattan in February to update my original engagement ring (small solitaire diamond, gold band) for a larger diamond. I was assisted by Kenzi and a few other associates to find me the perfect diamond (ended up being a 1 ct) very close to my initial price range. Everything was done very timely and professionally and I got to keep my original yellow gold band as I requested. Then when I came back to pick it up, Kenzi assisted me again with creating a beautiful small pendant for my original smaller diamond. I am so happy with all the service I have received here from every associate I have spoken to and worked with. I would definitely come shop again. 5 stars.
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April 2023 by sarah hodgson
Tabitha helped us with a custom project and we are so impressed! She went above and beyond to help us find the exact elements we were looking for at an affordable price. Thank you so very much!
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April 2023 by Cathy Estus
I went on Thursday to the manhattan Kay’s, beautiful selection and a wonderful experience with Jeana! Only wishing Kay’s would bring back a location to Salina ks so I could come more often!
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April 2023 by Virginia Manning
Jeana took care of all my needs and I was very satisfied with her customer service. She helped me find my ring paperwork.
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March 2023 by Penny Hamilton
Kenzi was wonderful!!!! Loved her excitement and attention to detail?
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March 2023 by Russ Cossel
Kenzi was tremendous help. She worked with my fiance and I over 1.5 hours! Answered every question we had and was very friendly! She will be our go to when it comes to jewelry from now on!
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March 2023 by Neo Ne
We purchased an add-on ring to a bridal set for our 10-year anniversary back in late October 2022. The ring came back missized. We sent it back with the original ring to be soldered together for a true fit. The ring has yet to be returned as of February 2023 and no one knows where it is. Management will not provide a tracking number, and is either unqualified to help or has lost the ring and is covering up the fact.As a seller of precious metals and gemstones, it is essential to understand that the value of these products lies not in the material itself, but in the emotional connection and investment that customers place in them. Whether through marriage proposals, commemorating milestones, or simply expressing their personal style, customers assign a great deal of importance to the items they purchase from you. As a result, it is imperative that you provide top-notch customer service, demonstrating that you value the relationships you have with your customers.Unfortunately, it appears that your company has been hiding behind ineffective middle management and logistics, rather than focusing on providing the best possible customer experience. This neglectful attitude not only undermines the value of your products, but it also reflects poorly on your company and your own values. You must choose to either prioritize helping customers or continue to fall short and miss out on the true value of your products and the relationships you have with your customers.
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March 2023 by Donald Knowles
I was very happy on my 1 year anniversary to my husband. We walked in to look for a weeding ban for myself and him and the manager and her team was very helpful. They treated us like family and being that of an army family as well they give us all the important information that we need with out purchase. I recommend anyone and everyone to go there and shop for all their needs at the jewelers in Manhattan,Ks in the mall. The not only got what me and my husband wanted but also helped us with all the special details that we needed. Definitely will be going back there for all my future needs.
