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February 2024 by Jeff S.
Items were taking from my vehicle. Nothing major, just enough though to not make a police report and instead leave a review. Also over charged by quite a bit. However they did a good job explaining to me what was wrong with the vehicle.
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February 2024 by Trey Blevins
Driving across the country and the car started shaking on the highway, this was the first mechanic we could find that was open. Store manager was the only person in and he had me on my way as quick as he could, fixed everything wrong and brought me out to show me exactly what he did, what I could do as general maintenance, and what would need to be done in the future. He saved me a lot of money today and in the future. Quick, cheap, and remarkably kind.
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January 2024 by Martha Payne
The employees at this location are excellent regardless of who you get. They are polite, professional
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January 2024 by Conner C.
I was scammed...I went in only to get something looked at and they gave me a credit card even when I asked multiple times if it was an creodt card the man I spoke to said no. I was so sad and I never want to go alone to any place like that again.
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January 2024 by Rebecca Fox
we always have good experience at Firestone.
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January 2024 by Jenna Martin
I went in to get my tires replaced as well as some other maintenance this morning. I was there for about 3 hours, so I do recommend having someone pick you up if you don't want to be there the whole time. The customer service was amazing though. The man that was helping everyone was very polite and he also dealt with a rude customer in the best way possible. He was stern but still respectful and the rude customer ended up leaving happy as well. So 10/10 to whoever that nice man was. ?? And they did a great job on my car ?
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January 2024 by Corey Markvicka
Very Friendly & thorough. They did a great job.
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January 2024 by Hollie Rink
Had 4 new tires put on
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January 2024 by SD70ACEJM
Great customer service and the techs do a great job every time.
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November 2023 by Vicki Mead
I had an engine misfire and took my car in to do some work. It wasn’t quite fixed correctly so had to take it back and they fixed the problem even though it took additional parts at no extra charge.Any company can have an employee that makes an error. The five stars is because the management went above and beyond to fix the problem, gave me the impression they used the error as a learning opportunity for their employees and communicated to me that they were dedicated to fixing the problem for me. I waited a week before posting this review. The car runs better than ever before and I feel I got great value for my money.
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November 2023 by Paul Hughes
Way overbooked their time slots. Told it would be an hour and a half. Took over four hours and they still didn't complete the alignment. They said it was because they needed some shims but the rather obvious reason was they simply ran out of time that day to finish the job. ....A day wasted and I still need a wheel alignment done. I will not be back.
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November 2023 by T Carlton
DO NOT GO HERE - ESPECIALLY IF YOU ARE A WOMANThey messed up a simple oil change. Car shut off due to no oil. Had to walk to get oil just to get home. Brought it back and instead of admitting their mistake was fed bull. Lies about piston popping out but finding its way back. Faulty filter..tightness of the plug..bad seal…Adding dye to see where it was leaking. In the end they couldn’t figure how it all leaked out. (Shocking - smh)How about it was never there. It takes a special kind of loser to take advantage of young lady.
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November 2023 by Vegeta 1
First I left my car there all day, and no one checked the lock box , I had an appointment and even if I didn’t shouldn’t the key drop box be checked ? They paid for my oil change but still took a hour of my time , I left it there from 6 am-3:30 no one noticed.Today was worse , dropped car off Thursday8am-Saturday 7pm….for a 4-5 hour repair , valve cover replacement somehow turned into 3 full days at the shop hopefully it runs fine. I had to call and check on my car never got a call or update on it , then was told 4:30 Saturday when I called at 2. Called again at 3:45 after I found a ride to town , said they are putting it together now shouldn’t be an issue, Turned into 7pm , when I was there asking about my car I was told little info other then just a few more bolts . Didn’t offer an excuse or sorry when it was finally done. Poor service today.
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November 2023 by Crue Romero
I’ve been to several Firestones. I had an appointment made for 3:30. It is now 4:30 and the tech is finally asking another tech for help. After asking how much longer I was told another hour to hour thirty. After watching the work ethic of the techs here. I will not be returning.
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November 2023 by Adam Knepper
Had an appointment for oil change at 11:30 am went to pick up car at 4:10 pm it had not been touched. No manager on site to talk to, took my keys and left. I will find a company that sticks to their commitments and cares about the customers.
