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November 2023 by Erica Jones
I had an appointment to open a checking account. My appointment was at 10:30am with Stephen who called me at 8:33am as a courtesy call.I checked in with Alex @ 10:21am. As I sat patiently waiting and could see that Stephen was with a client I was reading the banks mission statement about courtesy. Remind you I was on time and I asked Alex did I need to reschedule due to no one giving me the common courtesy to say Stephen is running behind schedule. I finally get approached at 11am and expressed that Wells Fargo couldn’t gain my business & also pointed out there mission statement of being courtesy. All this gentleman had to say is I see & understand.People I’m a firm believer on customer service and believe in bringing more business when treated fairly. Wells Fargo can never get my business based on the lack of professionalism and also you had other bankers that was sitting at there desk talking among themselves.*If you don’t stand for something you will fall for anything *This experience was at the 95th St location in Kansas
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August 2023 by Dineil Collins
I get the appointment thing and I should made an appointment that's on me but even without an appointment you should help the people who have no appointments cause I work for chase and I still do chase don't operate like this even without appointments you still help to open an account it's no woder why people like us better
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August 2023 by Chameka Charles
Every time I go to this location there is always a long line. It appears this establishment is just like others and is short staff. There is always two bank tellers whenever I go. I will say however the two bank tellers are very courteous generous, and helpful when it is my turn to handle my money transaction.One last thing that really upset me with Wells Fargo is the $5 fee they charge for a money order regardless if you have an account with them. I think that is so ridiculous, as it should be free due to you having a account. The CEO or whoever is in charge should rethink the money order fee, because it is too expensive and absurd.
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July 2023 by JONATHAN BAQUERO
The customer service is awful; We made an appointment to open a new checking account, but the banker Marian Rodriguez has no idea how to treat customers; First of all, we arrived on time, and she was doing nothing; she had no more customers and made us wait 30 minutes after that her attitude was very rude with us, and after only 30 minutes she told us "the time of the appointment is over I can't help you more time," but the appointment is for one hour no 30 minutes.Is really bad that the bank has this kind of employee working with a rude and bad attitude toward the customers.
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March 2023 by Gavin Dell
This has been the most incompitent bank I have ever used. No one takes responsibility when a mistake is made. There are no follow up calls when they promise one and they cannot be trusted with your money. They will close your account withoutNotuce and mail you a check without registered mail.
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March 2023 by Lisa P.
I would give this branch negative stars if I could. This bank closed a CD without our knowledge and sent a check for the balance through regular US mail, and we never received it. There was no notice of them closing it, and it was a 1 year term. The purpose of the CD was as a bond for our business! After speaking to several other banking professionals, I was told that is not at all how this should be done. How they could close a CD and not tell us and then send our funds back to us without a signature required to receive it is mindblowing. The reason for the anger at the branch is because when I spoke to a banker whom we had dealt with, he promised to look into it 5 days ago and call me back the same day. Never called. This is a repeated offense by this person who had made promises to reach back out about other issues in the past and knew the sensitivity of the situation, and still did not do his due diligence. Yes, I am speaking about you, Stiven. Tried to give you many chances to do right by us.. never did it. SO disappointed. Even sitting with the branch manager who is doing all she can to help, she sees nothing on her end about us ever being notified about an issue. Unreal. If you bank with Wells Fargo, run, don't walk.. and pull everything out asafp. As an organization, Wells Fargo is straight up SUB PAR.
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September 2022 by Jeff Engle
Great experience at the ATM. Teller was so friendly and expertly handled my transaction.
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May 2022 by Najum Shabbir
Does any Wells Fargo in this area answer their phones? No. No they don’t. 1 star.
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March 2022 by Ronak Bhatt
This used to be good branch. I would recommend find any other branch and avoid this branch. They will give you hundred reasons of not getting simple task done. I wish Wells Fargo do something about this branch. I have been a Wells Fargo customer for past 8 years, just because of this branch I am thinking of moving to other bank.
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September 2021 by Bob C
I've been banking here for 30 plus years. The service and fees are just getting ridiculous. A new business account they want to charge you a fee per deposit. What a joke. Charging me to put money in their bank. The Leawood branch is the worst. Oak park is great and friendly. But they don't do auto or personal loans anymore. What good are they. I will be moving all my stuff soon
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September 2021 by kenise williams
Worst company ever!!!! Thank God for Chase and USAA
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April 2021 by Jason Deitz
Showed up at the Lenexa office to open a new account. Did not have an appointment. Nahed Humeida and Corbin Parks could not have been more accommodating. I recommend if you want to be treated with excellent customer service ask for Nahed or Corban.
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March 2021 by Drew Keil
For the last 6 months I have had nothing but issues with this bank. They are extremely rude and the service is terrible. Furthermore, the ATM is out of service 50 percent of the time. I have had enough of Wells Fargo. I will be switching banks as soon as I can find a location that will actually let me in the door to close my accounts.
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December 2020 by Edgar Arredondo
ATM works half the time, multi billion dollar company yet the ATMs work sometimes.
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October 2020 by Brett Cottrell
The tellers are very nice. The personal bankers are helpful.