Small Business Bank is an amazing bank institution. It funds major commercial projects, helping to bring opportunities back to underserved communities and create job opportunities and healthy eating programs. The bank and its team are committed to the area, guide customers every step of the way, and are always a phone call away. Some reviews mention long periods to get an answer on applications, but one customer reported a very fast approval. The mobile app is described as a bit basic. Regarding customer service, when called, the representatives have been extremely helpful and courteous. One reviewer believes some negative comments may be from unhappy customers who blew the situation out of proportion. The overall sentiment is positive, with customers saying it is a great bank and recommending it.
Avoid. They have gone downhill in recent years. The Fed has found issues with them. They offer no credit cards, LOC, or any tools to assist businesses to grow. Very rigid in their customer service. I am closing my business after 5 years and let me tell you, their weak customer service is not a small part in this decision.... read full comment
January 2024
Great bank. Low fees. What more could you ask for in a bank?
January 2024
Been with them since 2014 with no issues whatsoever. No nickle and diming like with many other banks.....
