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August 2024 by C. C.
I have been at this location for 20+ years when it was operated by Security Storage. Since Public Storage took it over late in 2023 my rent has gone up +40% (+$178.00) in 8 months. We lost 24 hour access. The facility used to be staffed and well maintained. Now you'll rarely find anyone there. The grounds have not been maintained, vines and bushes growing over the fence, broken unsecure fence, all for a 40%+ rate increase. My same unit can be rented at a 60% discount of what I am currently paying. This company obviously doesn't want long term clients.
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July 2024 by PumpYurNugget AndThenPumpMine
Dj was on point with everything
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June 2024 by Kar Dea
I reserved a unit 4 months ago and set up autopsy on the app. Got a text the next month that pent was not received. Paid it and set up auto payy again (clicked the button to on) and drove to unit to speak to manager who said that they will ensure it was on. Next month got an email saying I was 2 weeks overdue and was charged $40. Customer service hung up in me refusing to understand that I had autopsy.
Turned autopsy on again in the app and it still hadn't been charged to my account after 4 days, app says auto pay is off even after receiving email that autopsy is registered
Top it off, just received email that monthly rent has increased. No warning, just an increase
I work for a moving company, and everyone that moves out has a complaint!
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June 2024 by Chilsea Burgen
Eric is knowledgeable, kind, and patient. I think I asked him at least 50 questions, some weren't even about public storage, and he still helped me. Thank you Eric.
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June 2024 by Breanna Pence
Eric was so nice and helpful!! He answered all my questions and was friendly and professional :)
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June 2024 by Morgan Torres
I always support veteran-owned businesses. Eric is so great and will take care of new customers!
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May 2024 by Rayray Aldrich
My experience was wonderful Eric Villanueva really was helpful in answering my questions as well as being way polite to me n my family he has a pleasant attitude makes you very comfortable
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May 2024 by Deana White
Eric is AWESOME! So great to work with and I recommend him highly!
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April 2024 by Kiana Flowers
Eric was just so nice and helpful over the phone. Very enthusiastic and energetic. What a great employee you have.
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April 2024 by Heaven Mag
Erik was an awesome helper and I couldn't have figured it all out if it wasn't for him. Thanks for your help your awesome
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April 2024 by Buck Buckhannan
Byron was friendly and helpful today when I couldn't remember the number of our new storage unit. After verifying my ID, he provided the unit number and shared some additional good information. Much appreciated!
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April 2024 by Gail Doniger
Erik answered all my questions and concerns especially since I am relocating to the area. Everything he told me was really helpful.
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April 2024 by Scott Botka
My wife and I had been looking for a secure storage facility to keep my nana's possessions since she passed away. We looked at a few places but did feel comfortable at them. When we got to Public Storage, a guy named Eryk helped us and put our minds at ease. He made us feel that our families memories would be safe and secure. We just wanted to let him know that we appreciated everything he did for us!
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April 2024 by rich mulero
Eric was knowledgeable, polite, and extremely helpful with all my questions. I would definitely recommend using this location’s services again.
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April 2024 by Peter Legaspi
We enjoyed their service while we were there. Nice, kind management and did not disappoint!
