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October 2023 by Susan M.
Deval in customer service was extremely patient and helpful with my membership issue. I'd just gotten my new membership card yesterday, and by today I'd lost it! Trying to resolve the issue today by phone was very frustrating,, with a lot of time on hold. Coming to the store was the best thing to do.After being a Costco member for forever, and just a now-and-then Sam's member, it's a little confusing getting used to Sam's again. One thing I do like better than at Costco is they have signage at the ends of every aisle, so you know what the heck is down that aisle, without having to physically go down EVERY aisle to find any category! But it's going to take me a minute to learn Sam's check out procedures, and they are every inch a "big box" store visually. Although Costco recently adopted Sam's abysmal "no display" clothing system, so all you see are unidentified piles of clothes on table after table, it remains to be seen which company's set up is worse. I was very surprised to learn (after I had already signed up) that Sam's basic membership does NOT include access to any benefit like "member pricing" or discounts in their vision, hearing, and pharmacy departments. Costco's basic membership includes all that.
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August 2023 by madison y.
Went in and got my groceries perfectly fine. went to the cafe to get the pizza combo the line wasn't long at all thought it would be quick. i ended up waiting 50 minutes in line, while waiting i heard the manager go on her walkie and just say they needed someone else over there and just walked off, obviously she didn't care enough to actually get someone over there or else i wouldn't have waiting for as long as i did. The lady taking orders constantly rolled her eyes at multiple people while they were ordering and then the workers stopped everything they were doing to pick up their grub hub order. Absolute terrible customers service and workers overall.
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July 2023 by Martha Valverde
terrible service??
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May 2023 by Savannah V.
I've applied for the same position here twice a year apart did the application and their 15 minute survey each time I showed up prepared to be interviewed and they tell me the position isn't available I understand they probably filled it but BOTH times they could have had the decency to reach out and cancel the interview or maybe ask if I wanted a different position instead of me wasting my time and gas to get there The second interview was just supposed to be a free for all job fair interview but they actually reached out personally to have me come in and sit down for a more personal interview vs the job fair they were holding and still ! Didn't have the position I applied for !! Like wtf was the point ! Highly recommend not applying here bunch of games and a waste of time Their pay on site is also different when you ask in person
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May 2023 by Clint S.
Carts are never brought in and will back up and block traffic. Trash everywhere. I once saw cardboard covering up a liquid on the floor vs it actually being cleaned.
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April 2023 by Mackenzie Caldwell
Definitely get your tires from there. So many benefits!
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April 2023 by deborah p.
This is about pickup orders. I pay a $100 fee per year for free shipping and pickup. What is the point of you scheduling when you want to pick I if yo have to wait almost 2 hours to get your order. This is frustrating when you have other things they you need to do and you plan so this fits in with your plans. I was ready to cancel my $300 order.
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March 2023 by Andrew H.
Reviewing just the Gas Station:If you're looking for the cheapest gas in the area, Sam's Club Gas Station is definitely the place to go. However, be prepared to wait in line as it's always unbelievably busy. One side of the pumps is blocked by a curb, which means only two cars can fill up at a time, rather than the usual one. So, it's important to pick the right time to go, or you could end up waiting for 10-15 minutes. Despite the long wait times, I keep coming back because the prices are unbeatable. Just make sure to plan accordingly and have some patience.
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November 2022 by Lee Ross
Sam's Club Tire & Battery closes 6pm on Sundays. Nov 13th, 2022 arrived at 4pm, not to be greeted by tire associate Matt, as he was with a customer. We let him know we needed a tire, I went outside and got the size for him and we waited patiently.He kept getting messed up on the registers while ringing up the other customer's purchase, had to refund and re-ring, kept asking for other associates, cards & DL.We even talked your customer into upgrading her membership bc of the Plus benefits while we were waiting! Over a half hour we stood waiting as he fumbled with the calculator on his phone trying to figure out the math for her order. I interrupted to ask if he was going to have time for our tire and it was only then that Matt thinks to tell us that the customer ahead of us (that he can't ring up correctly) is his last and that he should've told us when we walked in.
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October 2022 by Brandi McKown Vargas
Clean, good prices & great products - Hallmark cards & gift wrap during the holidays!
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September 2022 by Dave Willingham
There service is good and quick. The best price on tires I've found and buy all my cars' tires here. I've only had one issue where the order got mixed up when ordering in the store, but never had an issue with ordering through the app.
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September 2022 by Patricia Cronques
En todo los productos son muy económicos y buena calidad ?
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August 2022 by Thabena Miller Bower
The bakery is a joke. I tried to place an order for 6 trays of cookies and today is Tuesday and they couldn't fill it until next MAYBE Monday? And if you ask for a manager, she refuses to talk...
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April 2022 by Stephen H.
My sister sent me to pick up some pizzas she had ordered, but apparently I wasn't even supposed to be able to get in the door without a membership. Thankfully, the cafe staff were nice and scanned me through anyway. The pizzas were delicious and good value. :-)
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April 2022 by Jacob Drum
This is the best Sam’s Club here! I would recommend going to the Cafè and seeing Austin And Julie! :)
