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March 2024 by Bartholomew G.
Costco is better. There is no denying it. The food court was absolutely horrible. Especially the drinks. The drink had no syrup and just pure soda water.
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March 2024 by Zachary C.
This is specific to the pickup order service offered here. I have used this service 10 times at least. Every. Single. Time. It takes 30-50 minutes to get literally 5 items. It is unreal how slow it is.I could go inside and buy those items 50 times over by the time the items come outside to me. I have no idea why this takes so long. I may be ignorant to how these things work on the inside. Either way, 30-50 minutes for 5 items is unacceptable. The workers are generally nice so no complaints there. The management needs to figure this out. I have tried to give the service a chance time and time again. I won't be using here on out.
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February 2024 by Emma Payne
I usually enjoy shopping at this Sam’s Club. But for some reason one of my items I purchased through scan n go was stolen this afternoon from my basket after I paid. I am a dialysis Patient and I needed to go to the restroom before leaving. I placed my basket in the usual spot out of the way and went to the restroom. Got home and noticed an item is missing. Please check your security cameras to see who stole my pink Vince Camino turtleneck sweater. I was wearing a white sweater with a navy blue stripe and black pants with a lavender hair wrap. And I’m multiracial brown lady. Thanks for your help.
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October 2023 by Susan M.
Deval in customer service was extremely patient and helpful with my membership issue. I'd just gotten my new membership card yesterday, and by today I'd lost it! Trying to resolve the issue today by phone was very frustrating,, with a lot of time on hold. Coming to the store was the best thing to do. After being a Costco member for forever, and just a now-and-then Sam's member, it's a little confusing getting used to Sam's again. One thing I do like better than at Costco is they have signage at the ends of every aisle, so you know what the heck is down that aisle, without having to physically go down EVERY aisle to find any category! But it's going to take me a minute to learn Sam's check out procedures, and they are every inch a "big box" store visually. Although Costco recently adopted Sam's abysmal "no display" clothing system, so all you see are unidentified piles of clothes on table after table, it remains to be seen which company's set up is worse. I was very surprised to learn (after I had already signed up) that Sam's basic membership does NOT include access to any benefit like "member pricing" or discounts in their vision, hearing, and pharmacy departments. Costco's basic membership includes all that.
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August 2023 by madison y.
Went in and got my groceries perfectly fine. went to the cafe to get the pizza combo the line wasn't long at all thought it would be quick. i ended up waiting 50 minutes in line, while waiting i heard the manager go on her walkie and just say they needed someone else over there and just walked off, obviously she didn't care enough to actually get someone over there or else i wouldn't have waiting for as long as i did. The lady taking orders constantly rolled her eyes at multiple people while they were ordering and then the workers stopped everything they were doing to pick up their grub hub order. Absolute terrible customers service and workers overall.
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July 2023 by Jill Aberdeen Kolchinsky
Do not use the soft touch car wash!!!! It broke our rear windshield on a new car costing us $200. Sam’s refuses to reimburse us and accept responsibility!
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May 2023 by Savannah V.
I've applied for the same position here twice a year apart did the application and their 15 minute survey each time I showed up prepared to be interviewed and they tell me the position isn't available I understand they probably filled it but BOTH times they could have had the decency to reach out and cancel the interview or maybe ask if I wanted a different position instead of me wasting my time and gas to get there The second interview was just supposed to be a free for all job fair interview but they actually reached out personally to have me come in and sit down for a more personal interview vs the job fair they were holding and still ! Didn't have the position I applied for !! Like wtf was the point ! Highly recommend not applying here bunch of games and a waste of time Their pay on site is also different when you ask in person
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May 2023 by Clint S.
Carts are never brought in and will back up and block traffic. Trash everywhere. I once saw cardboard covering up a liquid on the floor vs it actually being cleaned.
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May 2023 by Ricky S.
Frequent this Sam's due to location. Easy access to gas pumps and prices are always lower than local stations. Returned a pack of 6(six) Oral-B Glide dental floss after reading two articles from USA Today and Consumer's Lab referencing the PFA's the 'Glide' floss have. Bought these 6 months ago or later and there was no issue in returning this item. Great customer service.
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April 2023 by deborah p.
This is about pickup orders. I pay a $100 fee per year for free shipping and pickup. What is the point of you scheduling when you want to pick I if yo have to wait almost 2 hours to get your order. This is frustrating when you have other things they you need to do and you plan so this fits in with your plans. I was ready to cancel my $300 order.
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March 2023 by Andrew H.
Reviewing just the Gas Station: If you're looking for the cheapest gas in the area, Sam's Club Gas Station is definitely the place to go. However, be prepared to wait in line as it's always unbelievably busy. One side of the pumps is blocked by a curb, which means only two cars can fill up at a time, rather than the usual one. So, it's important to pick the right time to go, or you could end up waiting for 10-15 minutes. Despite the long wait times, I keep coming back because the prices are unbeatable. Just make sure to plan accordingly and have some patience.
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April 2022 by David M.
I went to Sam's Club early this evening and when I returned home (after making a couple more stops) I realized I didn't have my phone! After I looked all over my car for it, I began calling it. I made several calls to my phone with hope someone would answer it. Low and behold around 8 pm I heard someone say "hello" on my phone! He said his name was "Jay" and he worked at Sam's, heard my phone ringing and found it in the cart I had used. I was so very happy he answered my phone!! He described what he was wearing and said he would be in the parking lot. I ran out my door and returned back to Sam's Club. I met this very nice young gentleman who came over to my car and handed me my phone! Oh thank goodness there are still some good people in this world. "Jay" is definitely one of them and I wanted everyone including Sam's Club to know what an upstanding individual Jay is. Thank you Jay! You made my entire day!
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April 2022 by Stephen H.
My sister sent me to pick up some pizzas she had ordered, but apparently I wasn't even supposed to be able to get in the door without a membership. Thankfully, the cafe staff were nice and scanned me through anyway. The pizzas were delicious and good value. :-)
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February 2022 by Erick M.
I ordered an online product and it was supposed to be delivered last week, I called the support to find out where my package is and they don't know because the tracking number won't work so now I'm out of product and time!! All they want to do is REFUND ME??! Why can't they just contact their delivery people and find out why they can't pick it up??!
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February 2022 by Anita C.
(5th review of 2022) I usually order online pick up on my app, but recently my app isn't letting me check out. So I have to finalize my order on my computer, which is a little inconvenient. The techs are looking into it, but this issue has been goin on for over a month now. It's no biggie, but like I said, it's a little inconvenient. They do have quite a bit of things that Costco doesn't. I jus wish they had more organic items like Costco. I jus don't like bothering with the craziness of the Costco parking & inside. If Costco actually had the online/app ordering like Sam's I think they'd bank & they would have less craziness inside & out. More for Sam's I guess. This store is quick with bringing out your online curbside pick up orders. I usually am outta there in about 10 mins. I think the longest I was waiting was about 15-20 mins cause a lot of people were picking up at the same time. The store is easy to find along with the pick up location. The curbside pick up stalls are on the right side when facing the front of the store. It's right in front of the exit with about 10+/- stalls. Usually if you order first thing in the morning you can schedule pick up that same afternoon. Or you can schedule about 1-2 days in advance. The only problem is if they have limited stock when you order & you schedule pick up 1-2 days later, they might not have the item when they go to pull your order. They don't pull your order until a few hours before your scheduled pick up time. So far I haven't had a huge problem with that... crossin fingers... knock on wood. ((I wish Yelp would let us use emojis!! Hands in the air... slap the forehead!!)) A Hui Hou!!
