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December 2024 by Allen Kirby
Courtesy and Service
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December 2024 by Teo Jacobson
Not good experience with customer service: Talked to 4 different people with 4 different answers sending me on a crazy goose chaise. Last woman I talked to on the phone lost her patience, got snippy and hung up on me as I tried to clarify a point. It takes about 10 days to get medication ready and sent so you better call two weeks ahead. If the physician moves office they don't bother looking for and checking to make sure the order refill is requested at the right office. So frustrating when you are told the refill is ready but when you go to pick it up they look at you like you are nuts! ...and I am paying out of pocket for this!! Please fix this problem!! I work for the system and this is embarrassing!!
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December 2024 by Justin Smith
Always quick to fill my prescriptions and very friendly.
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November 2024 by Arnita Elkins
There's no notification system in place if the doctor doesn't respond to a medication request after you submit a refill request, so if you take a ton of meds like I do, your prescription will sit in limbo until you realize you're out and call the pharmacy to see what happened. Then you have to wait another week to receive it if you use mail order like I do. You are the hospital pharmacy, why are you sending refill requests to ER doctors instead of PCPs and/or not notifying patients that their medications are not going to be filled due to no response? I've spoken to several pharmacy reps regarding this issue and most have been inept, robotic people that can't think beyond the job they were trained for, and don't care that transplant recipients are going without anti-rejection meds due to their carelessness. They were all too lazy to even send a note to anyone regarding the notification issue, and one even told me to call MyChart myself because they weren't going to do anything. I hope they're not paid well because they don't actually want to help people, as if they're not literally messing with people's lives! As someone that's been in customer service for over 20 years, 3/4 reps I spoke with would be disciplined just for talking over people and not letting them speak when they thought they knew what the problem was before it was even stated. They get A's for gaslighting, though!
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October 2024 by Cyndy Ray
I would give them a ZERO!! Their staff is awful and unprofessional! And I need my medication now, and now they are saying I won’t get it for 5 Days.
I absolutely DETEST everything about KU!!!
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September 2024 by Shane Hampton
Very polite, efficient, and intelligent!
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September 2024 by Lars Leininger
I have not had a single issue with this Pharmacy, ever. From the automated system, to the staff, delivery or pickup, no issues. If they deliver meds that need to be kept cold, they are packed in a way that they can sit on your porch in 100 degrees for three days and still be cold. Thank you for doing a consistently excellent job.
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September 2024 by Thomas Mahan
They constantly are late to send refills. I have to call and go pick up. Worst pharmacy I’ve ever used.
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August 2024 by Mark McIntyre
Okay employees
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July 2024 by Rebecca McWhorter
Medications have to be shipped. I have no choice but to wait after work to bring my meds inside from the heat that's over 100 degrees.
I am so disappointed that my meds are being destroyed in the heat. I prefer to pick this up.
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June 2024 by Beverly Young
I was prescribed a medication for pre-cancerous lesions on my face. When I called the pharmacy to check on prescription they said it needs a pre-certification from the physician. So I waited a few days then called back and they said it was denied. I called the insurance company to inquire and they said no pre-certification was ever received. They sent the paperwork to the physician that very day and the physician filled it out that very same day. Unacceptable practice because someone didn’t want to take the time to do the footwork so the patient had to advocate for themselves.
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June 2024 by Stephanie Sims
Terrible customer service and patient communication. I do not recommend this pharmacy unless you need free shipping.
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May 2024 by Super Star
Everyone is very prompt and they get the medications to you very fast.
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May 2024 by Tina
If I try yo use the automated system, the order is always messed up. I have to call back, wait for a technician to answer just to find out that the order didn't go through: no cost approval, no address, medicine is back ordered, etc.
When I talk to staff Monday thru Friday, the order is processed correctly.
I despise the automated system and the errors that occur. I use both the regular and specialty pharmacy. Hands down the Speciality Pharmacy staff is fabulous and slmost flawless.
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February 2024 by Brad Riffel
It was quick and easy.
