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January 2024 by Becky Swearingen
Johnathan was super helpful! I went into to purchase a headlight bulb and planned to watch a YouTube video to replace it myself. He offered to do it for me and he did in 5 minutes! Terrific customer service!
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January 2024 by Chase Hall
Called ahead of time about a battery replacement, they said they could do it, so we made a 20 min drive through snow and rough road conditions only for them to tell us that it was not possible. Wasted our time and safety only to be turned down because one of their employees were incapable of checking before promising that they could do the replacement. 2 stars because at least the young man at the desk I talked to was respectful and honost, would have appreciated some sort of compensation though for the inconvenience.
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January 2024 by Z B
From start to finish Tanner was Awesome!!! By far the most helpful, honest and a nicer demeanor than most guys have working in this type of business.Later, when it was needed, both Tanner and Adam installed my battery and topped off my windshield wiper fluid, which was super helpful and did an excellent job. They were funny and smart and both had excellent customer service skills! Thank you for employing such awesome people! As a woman, even one who can handle herself around men, it can sometimes be super annoying to go to a store like this and deal with men, who know they know more than you and act like superior to us... which I didn't get that feeling at all during my visit today, which I appreciated!
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January 2024 by Kelsie Boren
So nice and helpful. We needed help getting a cap off to change our headlight bulb and the employee was phenomenal in helping us get it off and changed. Thank you so much for helping us on this cold day! We appreciate the patience and help so much!
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December 2023 by Joseph Killeen
They had what I needed when I needed it. The employee help was a little sketchy, and I had to buy a box of four bolts when I only needed one or two. Frankly I probably would have been better off going up to the locally owned hardware store up the street.
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December 2023 by Brandon Votaw
O’Reilly’s is great. I’ve been using them for years, getting close to a decade, for all of my cars. From American to German they have the parts, and if not, a neighboring store does. I can’t say enough good about O’Reilly’s. They have been the best auto parts store to work with personally and business, where they will even deliver parts often in under 30 minutes from the time of order. Every local O’Reilly’s I have been to has been great, they are open until 10pm, and hour later than any other store! You can call them and they’ll call around to other stores for you if they don’t have the part. The first place I tell people to go if they need parts is O’Reilly!
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November 2023 by Jay Crane
Manager was extremely rude to me and did not try to help me find a part I had purchased.
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September 2023 by Susan at the Office
This is a brand new O'Reilly's at this location, and it is awesome! This store used to be at 9500 Marshall Dr in Lenexa, across from Costco, but is now slightly east of I-35 on 95th St, near Sam's.I recently had a great experience here, as I was searching for a very specific item, and Siri pulled up the old phone number, which connected me to this location, and the person who answered the phone went above and beyond in customer service. I was looking for a "seatbelt cover," an item which might have you shaking your head, but it is a soft fabric "sleeve" of sorts that fits over the seatbelt strap where it goes across your neck and shoulder, and it keeps the strap from cutting into your skin. That may just be a female dilemma, but especially in the warm months, when I'm wearing sundresses or sleeveless shirts, and more skin is exposed in that area, seatbelts can "bite" you skin and be really uncomfortable. But I consider this item a necessity year-round!The employee who answered asked me to hold a moment while he went to the aisle to check out the stock (as I told him I'd searched at several other autoparts stores) and came back to assure me they had several varieties (unusual), and even told me the colors and prices! He also directed me to the new store, and was just as kind and helpful when I arrived.This store is huge, very clean, well-stocked, very well-organized, and all the employees I interacted with were great. I think you could find almost anything automotive-related you need here! Add in polite and friendly service, and it's now a "saved" location on my GPS!
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September 2023 by Susan M.
This store's former location was on Marshall Dr, across from Costco, but they re-opened as a brand new, much larger, attractive, well-organized, spotless, fully-stocked store just east of Sam's Club, and next to DSW in that big shopping area at 95th & Quivira. The employees have always been extremely helpful and patient. Today I called to ask where they were now, and if they had seatbelt protectors, an obscure but really helpful item (they keep your seat belt from biting into/irritating your neck and shoulder, especially good for women in summer clothes!). Jonathan Bolivar, the employee with a delightful accent who answered, actually checked to see if they had them, how many "models," and the price point, which in my experience, is definitely going above and beyond when I call a store these days! I think you could find most any item you could ever want in terms of automotive supplies here, and the employees will take good care of you!
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September 2023 by Baltazar Castañeda
Great service, good price.
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September 2023 by David Carson
I went to Advanced Auto to get my battery checked out. They had only 1 employee working the register on a Saturday morning. With 4 people standing in line, I knew the employee couldn't make time to check my battery so I came here. They had 2 employees at the front and Adam helped me as soon as I walked in. He not only checked my battery and confirmed it was bad, but installed the new one for me. Thank you for having more than 1 employee working on the weekend and for great customer service by Adam.
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August 2023 by ana manzo
The employee named Coby did not want to help me with teaching me what the transmission oils were, he preferred to be on his phone than to attend this to my help.
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July 2023 by Miss Stack
Nice employees and helpful staff who know what they are talking about
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June 2023 by Mike Davis
All 4 employees on the phone for 5-10 minutes plus delivery driver just standing around. Then one got off the phone and just left. Didn't bother to try to help any one.
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June 2023 by Marina B
Absolutely the best place to go for parts. The men are always helpful
