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January 2024 by Laura M.
Nice people, but I went in because my check tire light was on- asked them to check them and fill them- they filled them and sent me on my way-- two days later I had a completely flat tire that they missed.. luckily not on a highway or a blowout, but still dangerous.
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January 2024 by Travistine Dodds
Was fast and will go back
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January 2024 by Jennifer Doucet
This used to be a good place to go. I went there today & I always bring my own oil (b/c I use Castrol) & this guy tells me that it is "European oil" & they can't put that in my vehicle. It is the exact same oil they put in it the last time I had it changed there!!
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January 2024 by Mikie Zuniga
When I left my tire popped not even 2 minutes late
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January 2024 by Josh Fowler
No attention to my needs as a customer were met. Came in for an oil change was told the fleet company wouldn’t approve it(which happens and can be dealt with) but had approved a spark plug change and started before an estimate was given. When I asked about the price of the repair. The response was “who cares they already approved it”. It was clearly seen as an opportunity to make extra money rather than to take care of my vehicles needs. The time estimate I was given was also significantly off. I was told it would take the same amount of time as an oil change. I watched at least 4 oil changes be completely before having to track down the CSA to ask for a time estimate. Also replaced windshield wipers without my permission. I’m extremely disappointed in the lack of clear communication, as well as spending an hour and a half in your waiting area without getting my oil changed, which is what I showed up for.
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January 2024 by Amy Williams
Misinformed
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December 2023 by Scott Price
Came in to have a noise/rattling checked out. I assumed it could've been a strut going bad. Dan Conley checked me in and came back with an estimate of $1300.00. I asked 3x so the noise is the strut. He assured me 3x as well that it indeed was bad. 3 hours later I pick up my car and the same noise is very apparent. Pulled back in spoke with Ashleigh the onsite mechanic. She immediately states... "I was just told you needed new struts and shocks, not that you had a noise" She then goes on to look around the vehicle trying to find the problem. She asked me if we could leave it there and she would look at it the next morning because her shift was over.This work also required my car to get an alignment following their work. I decided to take my vehicle to Burnett Automotive up the road. They identified the rattling/noise and provided a quote to fix my sway bar connection for $350.00.So I've called corporate filed a formal complaint. The franchisees/owner was supposed to call me Monday. Never heard so called corporate again and they asked me to give the franchisees/owner 3 days to contact me which was by Thursday and no word. So this business is clearly okay with blatant lying and theft.** on my invoice it even states that Dan Conley did a thorough inspection of my vehicle. Clearly not as you would've investigated the problem further.So all in all. I wasted $1300 on suspension that NEVER needed replaced. Burnetts fixed the damage to my alignment you caused which was $130. And also fixed the noise which cost me $350.This won't end well for the business. That I can assure you.
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November 2023 by Gavin Dell
Jiffy lube service people ripped off my son with upcharges and non essential work that they claimed would leave him stranded. I sent him for an oil change and their upcharge salesman took him for $800 of unneeded work. I just had a new engine done by Kia and they not only charged for a high mileage oil change but charge for new spark plugs.Then they told him my brakes were gone and I needed new calipers too. I have not had a single issue with my brakes and there was no grinding of any kind. My brother drove my car to KState and back last weekend without issue. Dont you think Kia wouldve told me my brakes were deadly close to bald 10k miles ago when they inspected my car and replaced my engine? Jiffy said they were ruined yet there wasnt any grinding or sign of issues.Jiffy Lube on 87th St in Lenexa is not trustworthy.
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August 2023 by Melissa Chapman
Dropped vehicle off approx 815 after calling the day before, left about 830 and was told it would take an hour an a half. 3 hours later I called and was told it would be another 30-60 minutes because a screw was missing in the brake kit and they had to wait for parts. finally received a call about 330pm that the vehicle was ready. The next day the vehicle broke down in the left hand lane on an interstate in Tennessee leaving me and five of my kids stranded. So not only did we not make it to our destination for the night causing me to loose out on money, also had to pay for the vehicle to be towed and pay for it to be fixed and pay for a hotel room for the night. The repairs involved labor to re-install RR caliper bolts and re-secure the wheel. Thankfully there were no collisions related to the unsafe condition my vehicle was returned to me after trusting Jiffy Lube.
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August 2023 by Milla Orlik
If you’re looking for knowledgeable fest affordable and friendly service, this is your place!!! I was in and out, general manager was friendly, made suggestions to all the people that were in the room for their cars, made us laugh. It was just a wonderful experience all around. Thank you!
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July 2023 by Cody Ross
The service advisor was quick to get to me, told me the run down on wait time, not an issue while i was filling out my info on the tablet a tech pulled up in a customer car kinda fast and braked hard, which is not cool drive it respectfully its not yours, i was walked to the lobby, my truck was pulled in shortly after, here where i can tell its younger employees with no care for customers vehicles, yes i have a lifted truck with an exhaust, when they pulled my truck in it was fast hearing it blast over the wheel ramps and when they put it in park the revved my truck a few times to hear the sound of the exhaust, just as a common courtesy ask the customer before treating them as your own, other than that service was fast and fine, just remember its a business not a car meet
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July 2023 by Stephen Reece
They stripped my plug and cracked the filter housing during a simple oil change. I would never recommend their services.Service: Oil change
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July 2023 by Robin Marcus
They were fast efficient friendly they recommended things but did not push.Service: Oil change
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June 2023 by Valeria L.
waste of time and money their "mechanic" doesnt know what shes doing. whole crew is brain dead and pulls anything out of their ass just to waste time and get money out of you. go literally anywhere else and save yourself a headache.
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May 2023 by Armani Hernandez
They didn't reattach the lower engine cover properly. Heard rubbing on the ground. Got down and checked. They didn't replace 2 screws. Now the cover is damaged, and I have to go out of my way to get the screws for it or tie straps to keep it from damaging further.
