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August 2024 by Connie Siffring
Ferguson sold me all of the kitchen appliances for the home I built earlier this year, in 2024. They were installed when I was not in the home, which was not yet inhabitable. When I moved in, the drawer microwave as not closing properly, and I had to call a third party for repairs that took 4 weeks. The refrigerator was missing nuts/bolts for the middle drawer (not sure how that happened) and it took 6 weeks to get the replacement parts that actually fit, and then get them installed. Recently, I discovered that the door on the dishwasher is creased on one side, at the lower end. When I called about that, I was told that it was cosmetic, and than I would have had to report it within 30 days. I guess I was too busy dealing with issues with the refrigerator and microwave to see the defect.
In the middle of all of this, I ordered a Blaze grill from them for my deck. I was clear witht he sales person that it was not a "built in" and that it was to be propane tank fueled. When it arrived and the installers came, they were unable to make it functional because they said it did not have the hose for the propane. It turns out that what they said was true, but they were unable to recognize that the unit that was delivered was a built in model, and intended for a natural gas supply. Not only was the order incorrect, but the installers didn't know the difference in the models.
Never again can I recommend this group. I know the options are limited, even in Kansas City, but the amount of money I spent is not worth the incompetence and trouble.
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August 2024 by Sandy
Beautiful showroom, very nice brands on display, customer service excellent even tho I didn't have an apt. Staff smart efficient and kind. Got everything I needed one stop! Excellent
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July 2024 by pete denney
Great show room for higher-end appliances and kitchen and baths.
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July 2024 by Shautay Banks
Great service
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June 2024 by TWK
I literally cannot say enough about how bad our experience was with Factory Direct. For context, we spent 50k on appliances with these guys. Our customer service rep, Amy Mills, seemed disinterested and lazy- she did not return ANY phone calls, and when she called me to schedule I wanted to confirm that our appliances were going to be brought inside. She told me they would just be dropped at the curb. I asked if she could arrange to have them delivered to our kitchen as the fridge alone was almost 800lbs, stating I was happy to pay for this. She said she would “try to make a phone call” but if I didn’t hear back from her, to just “find some guys”. Um… ok… I spent my life savings on these appliances- and I can’t even pay to have them brought inside?! And please don’t tell me you’re gonna “try” to make a phone call if you have no intention. It wasn’t only this- everything came with missing parts- in fact the refrigerator, which took an entire year to be delivered, was delivered without shelves OR A DOOR! Ironically they are now telling me I need to pay for the door as an “additional part”, even though I paid for the fridge IN FULL a year ago. Since when is the door to a refrigerator an additional part? Unfortunately this is not a solitary event- multiple times they have tried to charge me twice for things or have claimed I didn’t pay for something which I had a receipt/date and invoice number for… if you do choose to use them, hopefully you never need to call them because their automated phone menu is a nightmare and it might literally take you upwards of 40 minutes to speak to anyone with even the first clue of how to help. Although I did speak to one Client Services rep, Ryan Bednar, who was excellent, the whole of my experiences with this company had been an absolute nightmare. I do not like to write bad reviews but I wouldn’t wish this experience on anyone- I genuinely don’t know how they stay in business. If you have another options, I would use it.
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May 2024 by seth r
Nice showroom, However, what should have taken 20 minutes Took over an hour. I knew exactly what I wanted and needed yet still, there was an attempt at up selling into a different product. The store culture came off as quite pretentious, but that may have been due to some of the clients in the store having an effect on that atmosphere -
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May 2024 by Patricio M
Want to buy a new refrigerator unfortunately got not help. Order from Samsung waiting for delivery.
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October 2023 by Dallas Holo
Basically, they'll save you a couple hundred per item.
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October 2023 by Kim Billinger
We have had nothing but issues with this company while trying to get our appliances. Still waiting on our fridge that was scheduled for delivery 9/30. We have received excuse after excuse with what seems like little effort to make this right.
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September 2023 by Travis Edwards
Velanie Hitchcock is an awesome associate! Very professional and knowledgeable.
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September 2023 by JD Rowe
Taylor and her whole team are great!
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September 2023 by Robin Carlino
Had lots of products and information
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July 2023 by Tom Nicks
Show room staff doing good job on their computer screens and cell phones. Please do not interrupt them!Now on the way to Home Depot/Lowes.
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April 2023 by I
the salesman was 5 stars and the delivery guys 3 stars. but, the warranty company they use (or own?) for extended warranties is a NEGATIVE 5! TERRIBLE! if you buy an appliance from Factory Direct, DO NOT buy an extended warranty from New Leaf or True Blue or whatever their name is on the day you are there.
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March 2023 by Leeway Myway
Why make an appointment time to accept your product and when the truck driver shows up at that time you're not ready to take your product! We don't have the time to spare to just sit at your dock, get y'all stuff together please!
