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November 2023 by Hunter Stites
I’m normally not the one to take time and make a review. But this store has absolutely earned a 5 star review! If you’re looking for a friendly, smart, organized, and family oriented team to work with while you find the perfect gear for you then this is the place! James, Anna, and Jeremiah have always been quick to help and even quicker to guide you towards the right gear for you if you to unsure, and to bring you not only the safety but comfort of riding! Being a motorcycle rider makes you feel like You’re apart of a big family and these three amazing people definitely keep that feeling going through the entire shopping experience!!
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November 2023 by Dean Parker
The sales person was very helpful and informative. The product, CE knee and hip pads fit fine. I was also told that if they didn't fit return was no problem.
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September 2023 by D Burton
Riding across the country I had a emergent need for better quality rain gear. From the minute I entered the store Jeremiah was helpful and perceptive to what I needed and what my timeline was. Efficiently he helped me find what I needed and got me back on the road, fast!!Customer service is the cornerstone for success and failure. Jeremiah is an absolute professional and I can’t thank him enough.VFFV
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September 2023 by Tammy Owens
I highly recommend Cycle Gear. I am a novice and was in need of a great deal of assistance. The staff is very knowledgeable and extremely helpful and patient. Inventory was excellent - we found everything we needed. We will definitely be back!
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September 2023 by Shannon Hunt
We visited Cycle Gear in search of a helmet. Being unfamiliar and first time buyers, we didn't really know about the options and the things that should be considered when making that choice.Alex took his time over an hour with us answering all of our questions, helping me try on helmets and provided us with the information we needed to make our first helmet purchase. In addition, he was not rushed and dedicated efforts and time by offering to show us anything else we brought up as a potential need for gear such as jacket, bluetooth helmet equipment etc, to speak plainly, the customer service was excellent!Helmets can be pricey and although we spent a bit more than we imagined, the price point was reasonable for a Shoei. We will definitively be returning for more gear in the near future.
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September 2023 by Tristan Rethman
Amazing customer service. I've been there many times and have met all the staff. All are very helpful and friendly.They have a good range of merchandise, with more options and stock on the online store.Their RPM membership is worthwhile and pays for itself with one moderate purchase and it doesn't auto charge you at the end of the year.They've got bike nights on the second Tuesday of the month, too!
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September 2023 by Mr. G
James and Jeremiah both took the time with me and wife regarding the purchases we wanted to make. I’m encouraging her to ride more with me so we were updating her gear. Both employees recognized this and she responded to me later how their customer service was the best she has experienced considering she is a professional shopper. I’m lucky to have a motorcycle shop in our neighborhood that has product to compare and personnel who like their jobs and keep me coming back almost too regularly lately.
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September 2023 by Kyle Jonsson
Been shopping for a new helmet for a few days. I can't express how much easier James made it to find the right fit and quality for my budget. He was able to make a complex subject rather simple. I did spend a little more than planned but for all the right reasons, in which he was able to make absolutely clear. Highly recommend shopping here. These aren't just people behind a counter a lot of first hand experience behind their recommendations.
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August 2023 by Frala Goreala
We stayed within budget without making unnecessary compromises or chasing the top shelf. Jeremiah was extremely helpful and patient as he helped me find my very first helmet and gear for my class this weekend. I’ll definitely be back to weatherize. Highly recommend!!!
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August 2023 by Samuel Haynie
This was the best experience I have ever had in a retail store. The employees were incredibly helpful, especially as a first time rider coming in to find out what I needed. They explained everything in detail, giving me multiple options and price points. My wife and I were in the store for a few hours, going over everything from helmets to boots. We left with some great gear and a very clear idea of what we needed down the line.
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July 2023 by robert ballowe
I qualified for a $20 gift card after purchasing two new tires there and got refused the gift card. Employee did not mention promotion and refused to give me gift card after i asked about it. Twenty bucks is twenty bucks. Not cool. Kindness, commission and empathy are in short supply today in the world.
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July 2023 by trevor johnson
Brought in my rear wheel and the new tire I needed mounted. Did an excellent install in a timely manner. Also balanced the wheel so she rides nice and smooth on the highway. I appreciate the great experience!
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June 2023 by Timothy Parton
I visited the Lenexa KS location on 06/23/23 to exchange a riding jacket that my wife had purchased online (wrong color, our fault). The staff was very helpful and friendly. There were absolutely no hassles in the process of exchanging the item for a different color.I've been purchasing bike accessories and riding gear from this location for over 10 years now and will continue going here for my cycle needs in the future.Great quality items no matter whether you're a budget shopper such as myself or the sky's the limit.Thanks Cycle Gear.
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June 2023 by Nick Steinkamp
Excellent service. I walked in and was immediately greeted. I had no idea what made a good helmet, jacket, or gloves and therefore asked the employees. They recommended me some brands/options and told me what each is best used for. In the case of the gloves and helmet, they even walked me through finding the right fit and the terms and what they mean(SNELL, MIPPS, etc.) I found exactly what I needed, and all for a good price. Overall, very good selection and service. I will definitely be going here again.
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June 2023 by Michael Dolan
Great selection of accessories and gear. Definitely try to make it out to one of their bike nites!
