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June 2024 by Akhter Bakker
Very rude counter person (Jennifer), sorry to mention she needs good training/counseling to deal with
cvs customer service . She picks and chooses customers to greet/and to say thank you for the business. Seems to be….
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June 2024 by jordan utter
Don’t waste your time with this pharmacy. They somehow manage to screw up a new prescription EVERY time. followed by me having to make several phone calls trying to sort out their mistakes. Something tells me there’s a reason for the overwhelming 1 star reviews….
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June 2024 by Austin Martin
Literally was in line, before 1:30 at the pharmacy and they shut it down as I pull up to the window. Stupid. Help your people that were there before. I'm not going to be out this way later so now I have to go back in an hour completely out of my way. Smh
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June 2024 by Bri McKiddy
Horrible customer service, 2 scripts called in they gave me the one I didn’t need. Tried to tell them and they swore I needed this. They then told me they couldn’t fill it due to no insurance coverage. I had called 2 previous times telling them I will pay cash for goodrx price.
They are useless, nasty to customers & will not be using them in the future!
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May 2024 by Allison Deuel
These people are the worst. They are always rude, abrupt and condescending. Good bye CVS. I’m a Wal-greens girl now.
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April 2024 by Victoria Norman
They are always kind and ready to help. And it’s clean and organized. The pharmacy can get a little backed up, but they are always courteous and apologize.
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April 2024 by Bailey Kerkvliet
Says they close at 10 but I tried to go in at 9 and the doors were closed. Probably should’ve fix those hours if they aren’t right
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February 2024 by Andrew Weber
Customer service in the pharmacy drive-through was not friendly. It didn't seem like they cared to help you or not. When asked a question, he said I don't know," then said thank you and walked away.
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January 2024 by Elise Michelle
Their pharmacy is never timely and constantly rude. A single prescription can take upwards of 20 minutes to get because of their incompetence
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January 2024 by Morgan Peyton
An exception to bad CVS's I have used in past. I recently had to go there because needed late night prescription and open 24 hrs. I usually hate CVS. Locations by me were rude, slow, made bad mistakes. They are understaffedand underpaid by CVS, so you get what you pay for with bad employees or burned out good ones.These guys were stars in Pharmacy! Especially hispanic guy who went out of his way to answer questions and young lady working window. They said they had already filled over 1,000 scripts and yet were friendly, nice, faster than expected..less than hr.
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January 2024 by Chico E.
So I get a text saying my prescription is ready and when I get there I notice that it's a large bag and I ask what they have for me which turns out to be a special mouthwash I picked up last month. I point this out and tell the lady behind the counter that it was something else, she asks if I can wait 20 minutes to which I say OK since I had to pick some cough drops and other items. I then get what I need and proceed to the waiting area, at this point 30 minutes have passed and since it was pretty busy I continue to wait, 45 minutes into it I'm asked what I'm waiting on and again I tell this person who then tries to give me the same mouthwash I've already told I had picked up last month, she then fumbles thru whatever on the computer and tells me that she's gonna look into it. An hour into it another person asks the same question and again I go thru the exact same process of me pointing out that no I'm not here for the mouthwash but another item. The other person says that she will work on it and it would be 10 minutes, I pace around and then another person asks what I'm waiting for at this point I'm about to lose it. I give him my info and finally he finds what I came for and tells me that he doesn't know what they're doing over there. Well that was the cherry on top. I used to go to the Walgreens down the street and never had any issues like this one, our insurance changed and we are forced to use this pharmacy which I think I'm just gonna go to one further down the road and see if they don't have their heads in their ass like this one does.
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September 2023 by dana schmich
if i could leave zero stars i would. pharmacist who was working sunday 9/17 in the evening messed up my friends medication, gave her the wrong dose and caused serious illness which resulted in an ER visit. when we called to ask what has happened the pharmacist hung up when asked for his name. DO NOT GO HERE
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September 2023 by temlali ali
September 11th at 1.04 p.m., I went to this location to pick up my online order, but there was a lady who wanted to skip me to serve another customer. She was rude, which is uncivilized behavior.
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September 2023 by sarah Williams
The manager was kind, the woman that checked me out when clearance wasn't ringing up right at self checkout was very kind and patient. But the gentleman that helped me in the beginning was not. I shop at CVS all the time so I know how the coupons work and what they're good on. The coupon did not come off on my purchase and he said well you have to insert it in the coupon slot first, I said I've never held that happen before but I listened because he works there and I don't. When it still didn't work even when I hit total, He kept telling me my coupon wouldn't work for my purchase. When I asked for the coupon back out so we could look at the exclusions he said he couldn't help me with that and I have to wait 45 minutes for a manager. He was obviously getting very flustered and there were other people in line for the actual check out he said I don't have time to help you multiple times. But I told him for some of us a dollar off is a decent amount of money, he agreed and said you know what pulled into his pocket and grabbed out a dollar. He said just take it. I said sir I'm not going to take your dollar. Now everyone is staring at us in the store cuz he's getting louder and I kept telling him Sir I'm not going to take your money. He kept telling me it's not worth waiting Just take the dollar. He then repeatedly told me, at least twice, and I quote 'to shut up and take the money' I kept repeating no sir I'm not going to. I said just cancel the transaction and I'll wait or come back for the manager. Mind you this man was definitely old enough to be my father. He knew way better than to talk to a customer like that, shut up and take it? That's not customer service. I overheard him talking to other people saying or retail isn't what it used to be. No it's not because we have 60-year-old something man telling 20-year-old something woman 'to shut up and take the money because i don't have time to help' This is your job to help. Less than 2 minutes from walking away from the self checkout a manager approached me and asked if she could help. She was able to help and was kind and agreed Yes the coupon should have worked and sure enough it did at the checkout. I understand computers do not work as they should But that doesn't mean employees should say they don't have time to help you or to shut up and take their money.I understand places are short staffed, but the manager just came out of nowhere and so did another employee. It seems like this employee might need more training and might do better not working at the checkout.I've worked retail and customer service based jobs for years I understand the struggle but this.. this was not ok.
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August 2023 by M I.
I shopped there for a few things and no one was at register for check out? Finally I used self check out and the one staff member came in from outside. She yelled over (not sure if directed at me or other people using self check out? ) from 15 ft away to tell me my credit card was wrong. She never came close to help me just continued to yell. When I was alone and realized "Jennifer" was addressing me, she said that she was a "loud talker" and "did not like to get up in people's business", declining to look at the machine with me. She said she was working "all alone" (isn't that dangerous)? And that it was "ok for me to leave". Honestly I dont think I ever paid for my items. CVS stores are very inconsistent these days. I hope I am given a suervey for thia store too
