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March 2024 by Matt Stephens
I’ve had trouble getting a hold of one of my prescriptions, which is in short supply. Although I live close to the Midtown Costco, their pharmacy techs have been unhelpful in ordering my medication. The Lenexa Costco techs, however, have gone the extra mile to check with their suppliers to confirm inventory so that I didn’t waste everyone’s time transferring my script to another pharmacy. When you’re used to having to spend 45 minutes calling every pharmacy in the metro to find what you need, finding staff who are willing to do more than the minimum required is an overwhelming relief. Thank you for your compassionate service amidst this exhausting medication shortage. ??
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January 2024 by William Wright Wright
Look at all the one star reviews. I can identify with them all.
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January 2024 by Bailey K.
This is the best Costco in the area. They're always clean and they always have the necessities in stock. Staff are courteous and helpful. This one is on the KS side so it does sell hard liquor or wine like the MO stores do. Definitely worth the membership cost.
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December 2023 by John Ross
Three visits and an issue each time.
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November 2023 by Larry S.
Never answer the phone in automotive have called two days now to find out if have battery in stock no answer.
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September 2023 by Karma Kon
Staff is always nice, although there is always a hefty line
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July 2023 by Marilei Roth
They are very polite and respectful, and helpful over the phone. Even understanding my Brasil accent.
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July 2023 by Sarah G.
Ok so I've avoided this Costco location for the last eight years due to the parking lot alone, but recently I found myself in the area and decided to give it a try, afterall I LOVE Costco, and I figured how bad can it be? Well, the answer is not horrible, I mean... it IS a Costco, but it's also not great. So, first of all the parking lot is still awful, and when I say awful, I mean awful by even Costco/ big box store standards. Just to get to it is horrible, and if you need to turn left to get back out, forget about it. I'd still be waiting. The actual Costco is great. No notes. Awesome options, great deals, overall it's a pretty standard Costco. The reason it's three stars is because I had a really bad experience at this location with their staff. To make a long story short, I had incorrectly charged something on the self checkout and wanted to take care of it before I left instead of taking it up with my credit card, which just seemed silly. At first someone told me to wait in the returns line, which after waiting nearly 30 minutes, another person came by and told me I was in the wrong line, which was a bummer, but eventually they were able to help me faster. Now it got really crazy because the person who helped me was working really fast to get off the clock and between the two of us there was a miscommunication that messed everything up even more. Overall it took two more people to help, and it was a massive mess. Everyone was nice, but it was such chaos, and there are so many other Costcos in the area, I'll likely not return unless it's the only or more convenient option.
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June 2023 by Justin Bryant
Very friendly and knowledgeable
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June 2023 by Adam Lambing
Affordable prescriptions with and without insurance.
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January 2023 by Missy B.
Self checkout here is ridiculous. At Sam's Club I get to use a handheld scanner and keep everything in my cart. Here I had to pick my coke and water up (both heavy, especially the water) and swipe them upside down on the scanner. Then I have to put everything else on the weigh area and then back in the cart. Never again. At least this location has more than 2 cart bins though.I'd never recommend someone buy a Costco membership.
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December 2022 by Mark McIntyre
Rebecca is intolerant of American people. I have dealt with her before. This time she attempted to incite argument.
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November 2022 by Jimmie S.
Only have two disappointments with Costco, kind of petty however I do believe that Costco takes better care of their employees than their competitors and that's why I have loved Costco for years. One issue is when you get use to where product is, and you go to pick it up someone has relocated the pallet somewhere else in the warehouse. that is fine however I will not spend a lot of time looking for that product and end up going to Wal-Mart usually to pick it up. Second one is when covid hit they stopped serving onions for the hot-dogs (also the pizza) and they put the hot-dogs in a paper bag. that was the highlight of my experience when going to Costco and we would go twice a week for that. As of now I have not eaten at the food court for some time now, however myself and my wife when we do shop at Costco we now drive over to Sam's Club and eat at their food court. I would never have thought how much better the hot-dog tastes with onion and Sauerkraut which is unbelievably good. the only issue now is my wife wants to let the Costco membership expire and switchover to Sam's Club instead of going to both warehouses. not sure if we will do that however very disappointed if we do switch over. To Sam's customers they do make a good lunch and stand behind condiments for their product that is served.
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October 2022 by Oswaldo H.
Do you want a very bad experience? Go to Costco tire Center in Marshals drive. This place is run by kids who doesn't care about customers. Went last week to check if they carry tires I was looking for, they said it was impossible to install because it was to late. Went back today Saturday Morning 9am, store open at 9:30 am so I was 2nd on line, lady in front was rejected because they don't do rotations on Saturday (that is what employee said) paid for my set of tires and asked for ETA EMPLOYEE SAID "it's gonna take a little time " asked if I have time to do some shopping? "Sure go ahead we call you " went in store, did some shopping, took me some time because I was choosing some reading glasses and system was down, 3 hours pass and went to see status of my truck. TRUCK was in same spot where I parked, went in store to ask what happened and employee said " you gonna have to come at the end of the day because we are too busy" I was 1st Custumer he should've tell me it was gonna take all day, or something at the beginning so I could arrange my time, not 3 hours later. So I do not recommend this tire Center unless you want to waste you day waiting!
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July 2022 by Floyd Gillis
Great Pharmacy. Busy, Busy, Busy. Low prices already. Good RX adds. I had a monster prostate surgery a few years back. They were filling one day and one week scripts. Good, happy, well-paid people make customers happy.
