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March 2024 by K D
Thank you so much Jacob and Nikki! You all are awesome! They helped me get my online banking setup and took care of some discrepancies that showed up on my account that I was not aware of. Been with Academy bank for years and will continue you with them for years to come.
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March 2024 by Shandra Cosgriff
Jacob and the wonderful staff at Academy bank are so helpful! I am blessed to find a bank in such a large area like KC, who cares and goes out of their way to give top notch hometown service! I would give 50 stars but google allows 5!
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March 2024 by Dallas Castillo
Sadly they only had one teller up and running and he wasn’t trained properly. He was clearly new and overwhelmed. I waited and waited and waited for a simply withdraw. He was questioning every decision he made and it broke my heart for him. I wish academy bank invested more into there employees and property trained them so when they are doing the job they are more confident! I talked with the branch manager who introduced herself to me as she hovered over him the whole time. Witch can also be intimidating! It was just clear he was new. But i personally didn’t have a good experience and I waited a while! I sympathize with him but I think they can do better as a bank! They have flyer all over to do a Google review and if you give bad service, then you get a bad review. And no one apologized for the inconvenience. I would’ve given a better review if they would’ve taken accountability for their actions but they didn’t. It could’ve been a simple as, “I’m sorry for your inconvenience. Thank you for being understanding. He’s new.” But nope nothing.
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February 2023 by William Schulz
Have had a lot of problems banking here. From someone cashing a check that was supposed to be shredded do to being told it would not go through. Also i keep getti g locked out of online banking even though i have the right password. And never able to get ahold of someone. The only good one there is Maria
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October 2022 by Diva Barba
Employees are amazing! Everyone welcomes you, make you feel important and always willing to help! It’s very hard to find banks that make you feel appreciated and that remember you! Love the culture!
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June 2022 by Juan Chocon
Always there for my business needs.It is always a good experience to visit the Renner/Lenexa location.
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June 2022 by C. Hines
Im new to the bank. I was able to open my account without a problem
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June 2022 by Kimberly Jones
The staff is very knowledgeable related to money management and a super kind!
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June 2022 by Sandy McGee
Associates are always very helpful and enjoyable to work with.
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June 2022 by Himanshu Sud
I love banking here!
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May 2022 by Vanessa Tapia
I have both personal and business accounts with Academy Bank and this is my go to location. The staff is very friendly and super helpful! I know I can count on them to take care of all my banking needs. The online banking makes it very easy to access and manage my bank accounts from my phone. Maria, Jasmine, and Anissa are the best!!!
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May 2022 by Diva Sanchez
Employees are amazing! Everyone welcomes you, make you feel important and always willing to help! It’s very hard to find banks that make you feel appreciated and that remember you! Love the culture!
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May 2022 by Kelsi Pachter
Extremely kind staff, someone assisted me right away and also offered me a drink which no other bank ive been to has done before! Ill definitely be back.
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May 2022 by Martin Lopez
At Lenexa City Center the service is exceptional, Maria and her Boss Anissa are truthly all about customer service.
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May 2022 by Gert Zanders
I always appreciate the prompt and courteous service I receive when I visit the Lenexa City Center location. Thank you for your friendly atmosphere and great staff.
