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October 2022 by Nicholas Sidelnik
I submitted an urgent wire transfer request in person at noon and was told it would go out that day. They sat on the request for another 4 hours after I left and didn’t process it in time for the transfer to be completed that day.
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October 2022 by Mark Schonwetter
Location was able to handle my requests.
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October 2022 by Lisa Kobularcik
Excellent customer service and the website is intuitive.
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October 2021 by Peter Winston Aldredge
I transferred money from my bank account to my TD account. TD places those funds on hold for 4 business days. Today I’m past that hold period. I was only able to use a portion of my AVAILABLE funds to make a purchase today. This is completely unacceptable! I tried calling them and after entering my account number correctly twice their system said I didn’t enter anything! I would NOT recommend this Company to ANYONE!!!
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October 2021 by Eric L
Not responsive AT ALL, looking elsewhere
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October 2020 by Phil Turner
If you are calling from a Cell Phone, think again. Better use a land line as the Estimated Wait Time for what is laughingly called "Customer Service" is TWO HOURS! Apparently all branch offices are locked down and you must use the 800 number to get to India.
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October 2019 by Ronaldo C Agers
Sorry, we try our best to open an account with you. Unfortunately we will give up. We mailed twice what was requested, and always ask for the same things. We send copies of completed and signed forms, Brazilian Driver's License, Passport, US Household Energy Proof, Itin Number, Capitol Federal and Midwest Bank Bank Statement. Your competitor DriveWealth quickly opened our investment account. We really wanted to invest for Ameritrade.
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October 2018 by Matt W
Go see Willy!
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October 2018 by Bob Pfeiffer
I am currently a Scottrade customer that will be converted to Amerirade on 2/17/2018. i called Ameritrade to determine what services will be provided but since I don't have an Ameritrade account yet it has been a long wait.( over 7 minutes)and no one answers their phone.So far I am not impressed with Amertrade.
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October 2018 by smit mistry
The worst customer service it's says 24/7 service but no one pickup ur phone till half an hour
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October 2016 by Mike McD
The phone # that shows for Overland Park location does not connect tocommon office reception. Recording asks for individual agent extension or routes to national switchboard which is busy.What's the point of having local Overland Park office # listedif you don't want me to call it. If I knew the correct extension #,I probably already would have the correct phone number andwouldn't be looking it up on the Ameritrade web location finder.
