Pottery Barn Kids is a store known for its high-quality, beautiful items and attentive customer service. Customers appreciate the store’s wide selection of soft, colorful items like blankets, pillows, dressers, cribs, and beds, which are often praised for their durability and lasting quality. The store collaborates with popular brands, offering adorable merchandise featuring characters like Mickey, Minnie, and Hello Kitty. Many customers find it helpful to see products in person, as colors and details sometimes differ from online photos, leading to better purchasing decisions. A standout aspect of the store is the excellent customer service provided by staff members such as Carey, Nikki, Roxanne, and Hope. Customers highlight their helpfulness and dedication, especially when resolving issues like returns, refunds, or product exchanges. One customer shared a positive experience with a hassle-free refund, while others praised staff for quick assistance and finding solutions to problems with delayed or damaged items. The store manager, Dominique, is highly regarded for her knowledgeable, personable, and caring approach. She goes above and beyond to help customers, especially when dealing with difficult situations like product issues or corporate communication problems. Despite some frustrations with the company’s customer service, many customers feel confident shopping at Pottery Barn Kids because of the friendly, attentive staff and the quality of the products.
Nikki, went above and beyond for me! I'm so grateful and she was so kind.
December 2024
Big selection and ability to pick up online orders.
September 2024
Amazing 5-star service! Roxanne provided a hassle-free refund for my ripped backpack, and Hope checked me out quickly for a replacement. Impressed by their commitment to quality and customer satisfaction. Definitely shopping here again!
