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“I Just want to say how I went to this store for a while now and it hasn’t always been the best service but recently over the last couple weeks the service has gotten a lot better. I don’t know if a women by the name of Lilly is a new hire or not but she was delightful . We talked and she helped me get in and out in a timely and efficient manner which is hard to come by these days. She was very polite and didn’t seem bothered to help when I asked questions. 10/10 service.”
“I just went to this store and the gentleman working there made it all very easy. I had to email a link to print out the shipping label and he was patient with me while I did that. Plus, he was efficient and packaged my item up for me. This is a great location.”
“Overall just a nice experience. I was there for my first time and had to do multiple things, and everything went so smoothly and efficiently. Thank you Mail Center KC !!”
“I recently had the pleasure of visiting the UPS Store on Metcalf, and I must say, it was an outstanding experience from start to finish. From the moment I walked through the door, I was greeted with warmth and professionalism. What truly made my visit exceptional was the assistance I received from Katelyn.Katelyn's customer service skills were exemplary. She was not only knowledgeable about the services offered but also went above and beyond to ensure that my shipping needs were met efficiently and effectively. Her attention to detail and willingness to assist with any questions or concerns I had made the entire process smooth and stress-free.In addition to her expertise, Katelyn's friendly demeanor and genuine desire to help were evident throughout our interaction. She took the time to understand my specific requirements and provided personalized recommendations to ensure that my package arrived safely and on time. Her patience and dedication to customer satisfaction were truly commendable.Furthermore, the overall atmosphere of the UPS Store was welcoming and organized. The store was clean, well-maintained, and stocked with a wide range of shipping supplies to meet various needs. The staff members were courteous and helpful, creating a positive environment for customers like myself.Overall, my experience at the UPS Store on Metcalf exceeded my expectations, thanks in large part to Katelyn's exceptional service. I highly recommend this location to anyone in need of shipping services, and I will certainly be returning for all of my future shipping needs. Thank you, Katelyn, and the entire team at the UPS Store, for providing such stellar service!”
“I am a Consultant and change locations every 6 to 9 months. This position in KC has kept me hear longer. This USP store is better than ANY I have delt with before - as in GREAT. The owner helped me work my phone to get the Box Rental Information the store required - and the folks behind the counter are fantastic! The Antioch Location is just a little bit better than PERFECT...now not much; just a little bit better than perfect. Thanks”
“I rushed to this UPS to get packages mailed to Hawaii before my flight. We were wrapped, boxed and taped within 30 minutes. Michael Patton was energetic, quick thinking and Super kind. I love when professionals in customer service positions epitomize excellence. Thank you Michael for your time, amazing service and history about baseball.”
“Guy in the cowboy hat was very friendly and helpful! I know the store is understaffed and they were very busy and every employee did a wonderful job trying to help everyone in line and being fast and efficient you guys are awesome thank you!!”
“The associate was very knowledgeable with helping me ship a package that needed to be cut down quickly. He did it with ease! He even entertained me when I gave him his paper towel back that he missed in the trash. He said he is usually a better shot. I gave him a pass today:)”
“I have shipped fragile, extremely expensive camera equipment many times with Andrew and he always makes sure my items will arrive safe. Honestly the whole team here is friendly, thorough and efficient. I drive 20 miles just to come here. Best UPS store in the metro by far!”
“This UPS store is the best by far and I cannot imagine how the employees remain so patient with the crowd I've seen roll through there. Drove by today (a Sunday), forgot they closed at 3, but saw some lady pounding at the front doors and peering inside after they had closed ? Lord bless these workers I hope they got home safe!”
“I like the new location. Feels like a significant upgrade. Staff is always super helpful and makes it a quick in and out. Can tell its a new office, because it seems like some parts are still in process of being setup”
“I love this UPS store. The man with the cowboy hat is always very pleasant and so is the rest of the staff. They're always happy to assist and do whatever they need to do to address the needs and concerns of their customers.
This location has plenty of supplies and they offer lots of services such as packing your items for you (if needed), printing, custom print jobs, PO boxes and more.
They will accept USPS packages ? as well which makes it even more convenient. As you can see I've had great experiences here and encourage everyone to check them out.”
“I had used Moss Printing in Mission Kansas and was horribly disappointed in the owners attitude and lack of customer service. I live close to the UPS store at 151st and Metcalf so I stopped in to get a quick card printed. Leif was very helpful and knowledgeable and the price was half of Moss Printing and with no aggravation. I'll use these guys whenever I can they are efficient and very helpful! Thanks UPS store!”
“This is my “go to” UPS store for any kind of returns, shipping or printing needs. Today, I had an urgent issue after changing my mind on a return via Happy Returns. Nimu Raya was so understanding, caring, helpful, and effective on working towards a resolution. Thank you so much for being amazing! I can’t tell you how much I appreciated your help.”
“This is my go to spot for Amazon returns. The staff may be busy at times but I have never experienced any negative attitudes directed at me or other customers. The staff has always been understanding and helpful if I had any issues or concerns. The owner is stern but polite in my dealings with him.”
“### A Haven of Excellence: Why My UPS Store is UnbeatableWhen we talk about community hubs, one might think of a local cafe, a park, or perhaps a community center. But for me, it’s my local UPS store. The significance of this establishment in my life is beyond words, and it’s high time I shout my admiration from the digital rooftops!#### A Testament to Exceptional StaffWalking into the UPS store always feels like a homecoming. The team doesn’t just know my name; they know my business and are keenly aware of my unique needs. Their smiles and warm greetings aren’t a part of their job description; it’s simply who they are.#### Flawless ServicesFrom shipping complexities to packaging quirks, the folks at this UPS store have seen it all, yet they handle each challenge with precision and ease. Over the years, their services have been not just reliable but consistently exemplary.#### Loyalty is an UnderstatementI’ve been a devoted customer for years now, and the thought of going elsewhere is inconceivable. Not only do they execute their services flawlessly, but they also add a personal touch that transforms ordinary transactions into memorable experiences.#### The Unspoken Extra MileWhen a business commits to excellence, you feel it. It’s the seamless integration of efficiency, kindness, and mastery that keeps me coming back.So, to the unsung heroes at my UPS store—thank you for being the cornerstone of my entrepreneurial journey. Your brilliance does not go unnoticed, and I look forward to our continued partnership.??”
10AM - 3:30PM
5400 Johnson Dr, Mission
Mailbox Centers
“I came in quite ill, and Tinsley went above and beyond to help me. I literally couldnt have gotten my packages out without him. He made me laugh, was kind and patient, and provided amazing service. 10/10”
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“Definitely made my life easier! Helped me ship an international package and got things taking cared. These people are just professionals! Really appreciate your help and will come back.”