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February 2024 by Annie Pecis
I ran into the store with only 15 minutes to shop before I had to leave for a work trip. The staff really hooked me up! They put together the cutest business casual outfits for my work trip - the clothes they chose were perfect! They were helpful and able to pick out pieces in a matter of minutes. Really grateful for their service!!
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October 2023 by Colleen McCullough
The customer service at this location is always friendly and attentive. I wish the petite section carried more of the most popular sizes, but understand that those always sell out first. Good sales and selection, and the store is always clean and well organized.
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November 2021 by Lynda Yanko
Didn't buy anything..but I was looking for summer clothes ..I'm going on a cruiseBad timing
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July 2021 by Carla Schock
I happen to love this location!!! I’ve never walked in without some acknowledgement from a sales person, plus they’re happy to offer honest, helpful, opinions!!! I’ve shopped this location since it opened! Cute clothes and great sales!
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June 2021 by Anneliese Voelker
I love this store. I purchased my work clothes here when I was employed by the State of Kansas.
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June 2021 by Hannah Robinson
The care for customers is extremely lacking at this store. Unwilling to work with me on some returns for the prices I paid for the items, even though I had receipts.
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November 2020 by Marsha Mueller
Not as good as other Loft stores.
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October 2020 by Amie Clark
Loft is my favorite place to shop for all my clothes. It’s too bad the customer service is not very good at this location. I don’t even enjoy going there because the staff is not friendly or helpful in anyway.
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September 2020 by Danny Warren
Pricey but good clothes for my wife.
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August 2020 by Tracy Enke
I was in the store to return something and of course to purchase something. You can't go in Loft and not buy something, right? The person at the register was so rude. I think she may have been the manager but not sure. She was not welcoming, helpful or even a bit friendly. The associate who helped me in the fitting room was the exact opposite, very friendly. I found a couple of things and went to check out. I was told was over 30 days so couldn't return for full price. I then said I didn't know when they were open. She snapped back that they had been open since the first of May. She then told me was not able to return it at all.. I don't know if she didn't want return on her store even though I purchased more then I was needing to return. I was trying to take the high road and not match her attitude. My husband noticed a sign that said would get additional 15 percent if used my Rewards Card. There was a reason I couldn't do that too even though I used my card. We asked about military discount, she said no they didn't do that. I was at the Loft Outlet last week at the Legends. Totally different experience. So nice and personable. They did honor a military discount. Returned my item, even though was over 30 days, and helped me order online since didn't have items in the store in my size. I guess Loft Outlet will get my business from now on. Wont be returning to this store anytime soon.
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December 2019 by Meg Murphy
Great store, but today I found out they got rid of their plus size section? Seriously BS. This used to be the only Loft in KC that carried my size in pants. The women working gave me a coupon for free shipping as a weird apology gesture? So much for inclusive sizing.
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December 2019 by anil kumar
My girls fav ❤️ place. Nice selection and good formal stuff.
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April 2019 by Robin Martin
Great selection of really nice clothes, plus the sales staff are really helpful and friendly!
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February 2019 by Georgette Boyd
The place is to uptight!! And EVERYTHING is $54!!! I yawned, and the cashier said "I'll be right with you" I was like, what!? You're fine!! I didn't get it, I bought a few things, but too over priced!! And a b it t snotty!
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January 2019 by Michael Melloy
Limited selection of plus sizes at this location. Staff was polite.
