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March 2024 by Jenna OBryan
I was greeted immediately after walking in the door. Samira helped me find exactly what I was looking for and was so helpful and kind. She asked if it was my birthday month, and it was, so I got 50% off of one of my items and 25% off of my other item! Great experience at this store.
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February 2024 by Morgan
Been to this location 3 times. Rude and stuck up employees. Don't want to help you, you have to seek their help. I found out from a friend after going to this location you can enroll in a rewards program and get a birthday perk, never was mentioned to me at all. Expected better service from a jewelry store!
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February 2024 by K M
2/10/2024 4pm Entered Town Center store to return items I purchased online, and look around to do an exchange if I saw something I liked. Manager-Melissa needs some customer service training. She seemed very bothered to do a return and made several passive aggressive comments about how much time this was taking. I felt like I was being publicly shamed to dare do a return, ridiculous. To the point I said forget it and went to UPS store to return. As a first time KS customer sad to say I will not be back to store or purchase online.
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February 2024 by Tricia McBride
Not my first time in this particular KS store but it may be my last. I was pleasantly surprised to see they weren’t very busy for a Saturday afternoon. I browsed through most of the store for at least 10 minutes. It was easy to see that there were plenty of employees on duty but only one was actually helping a customer. Not once did one of the staff members acknowledge me when I walked in or approach me to see if I needed assistance. I had every intention of making a purchase but when it became apparent I wasn’t successful in getting their help, I chose to leave. In reading the reviews, it is apparent that this particular Kendra Scott store may need to examine their employees’ customer service practices. I am completely surprised by this poor service (actually, lack of) and will do as another reviewer and buy on-line.
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January 2024 by Farrah Hutton
My mom and I had some questions about getting a knot out of a chain, and a question about tarnishing. Girls at color bar were extremely rude to us in their responses. Every other Kendra Scott I’ve been to has been amazing and everyone was super helpful and nice. Didn’t appreciate being made to feel stupid because we needed help.
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January 2024 by Mrs. B
I typically shop online for Kendra Scott, but my daughter and I were in the area so we stopped in. This was our first and last time ever in this establishment! The line was extremely long and when we were next up, one of the cashiers left so she wouldn’t have to serve us and when we got to the cash register she came up and asked to help the next customer in line. I don’t know her name, but she had dark hair and a white sweater vest. I really hope she learns a lesson on customer service to ALL customers! The girl that helped us was nice, but overwhelmed. I asked her if we could use our 15% coupon and she said she didn’t think so. I asked her if she could check since we have waited for so long and turns out we could. So she rings it in and we were owed $13 and some change, she said she would put it on a gift card because they didn’t have cash. At this point I was very much over the experience and asked for a total refund in which she still struggles to meet that even when we handed her exact cash.Now I’m headed home to shop online. Merry Christmas.
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December 2023 by Jo Paccapaniccia
My husband and I were Christmas shopping at Kendra Scott at town center in Leawood. Gracie was amazing helping us find our jewelry and take advantage of the awesome sales that were going on! She also took the time to untangle a necklace I had brought in that I could not get untangled, which was above and beyond! All the while she answered questions and Assisted other customers and staff. She was knowledgeable, friendly, and very efficient in her service.
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December 2023 by karen Russell
Today I had the absolute best experience at Kendra because of all of Aspens help!!! She made the most amazing suggestions for my daughters Christmas’s gifts. She is the definition of how all customer sale associates should be like and made my visit a million times better. All people in retail should take some tips from Aspen!❤️
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August 2023 by Sheryl Perkins
Staff was very friendly and helpful. Still got to customize our jewelry and got the help we needed considering the store being full of people. Didn’t take very long and got exactly what we wanted along with great service. Will be going back to this store.
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June 2023 by Tina Alstatt
I was greeted and assisted promptly after walking in. The stylist was very friendly and helpful. I will shop at this location for any future needs.
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April 2023 by Kyle Tritsarolis
Very friendly and knowledgeable staff. They’re always extremely helpful and attentive when I’m shopping for my wife.I absolutely love how everything is out on display in the store and easy to look through, but I’ve learned to make sure I don’t bring our little kids shopping with me to make sure they don’t break anything.I LOVE the new men’s line. The Apple Watch bands are great, and the rings are much more tasteful than typical men’s rings that aren’t a wedding band.Definitely a place I’ll continue to shop.
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March 2023 by Dave B
Great service today at the store. All reps made me and my wife feel genuinely welcome and accommodated. When checking out, rep there went above and beyond to make our experience a memorable one. Thanks!
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October 2022 by Jenny Robinson
Kendra Scott is one of my two teenage daughters favorite places to shop. It is always top of their list for birthday and Christmas presents. We went to the store in Leawood on Sunday as it was my daughter's 15th birthday and she wanted to spend some of her birthday money as well as get her birthday discount. Every visit to this store in the past has been so positive, but not on Sunday. The lady who helped us was unfriendly and unkind. When we asked to use her birthday discount she acted like it was such a bother. THIS WAS HER ACTUAL BIRTHDAY! Then when the transaction was done she handed us the necklace saying they were "out of small bags, so just throw this in your purse." She didn't have a purse. What a disappointing experience for my 15 year old on her birthday. We all left feeling deflated and very unimportant. A not so happy birthday for her after all.EDITED: We ended up having to return to the store the next day and our experience was so much better! The employee that helped us was so kind and helpful! Exactly the kind of service we are use too! I also want to thank the customer care department at Kendra Scott. They reached right out to me after my review. They truly care about their customer's experience in the store. We will be back!
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April 2022 by Cordelia Brown
Had never heard of this place until I was struck by the beauty of the objects in the front window. What a nice store, it's almost heavenly inside. Really nice pieces, good choice of selection.
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January 2022 by Rachel H.
My first purchase experience at Kendra Scott, and it was fabulous! All the ladies were super kind, not pushy in selling at all. They helped me go back and forth in my decision making and made using my birthday discount super easy! I love my pink stone and rose gold necklace and earring pair!