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“Very friendly and helpful. They were not a corporate store so we have to go to a different store now. Hopefully all locations will be able to do full service for verizon”
“First of all, I used the Google fiber chat feature with a live agent on a Sunday morning. How many companies can you do that with?Second, I was inquiring about getting a second mesh extender for the Google fiber network versus upgrading to their 2 gig service. The agent immediately asked if I had devices that were even able to take advantage of 2 gig over wifi. Great question.His point was that the device had to be directly connected to the router (and capable of taking advantage of the 2 gig upgrade) for there to be a benefit. He said if the devices were receiving the signal via wifi and/or an extender, the increase is negated. That honest advice actually cost Google money.I'm getting the additional mesh extender (one-time charge of $85 - photos attached) versus committing to an additional $30 per month that wouldn't have improved my situation.”
Open 24 hours
1325 Tracy Ave, Kansas City
Internet Service Providers
“ADA accessible facility. Customer bathroom is well maintained, clean, and pleasant smelling. Facility is professionally managed, and services are expertly administered. Staff are incredibly polite, very knowledgable, and eager to help. Redundancies in power, connectivity backbone, and environmentals leave nothing to chance. Staff responds quickly to service tickets and always beat time estimates. 24x7 access.”
“I went to T-Mobile today to switch service from AT&T to T-Mobile, and get a new phone. Juan was very helpful, knowledgeable and is awesome at his job. I usually dread the process of getting a new phone, but it was a great experience. The other employees were very friendly as well. Customer service provided by Juan was hands down 5 stars. I definitely recommend this store!”
“Me and my finance went in to switch to t-mobile and Jaeden and Becca took such great care of us. We had lots of bumps along the way (thanks to Verizon) but they were patient with us and had many suggestions on how to get the phones switched over. We were successful in the end and I’m very impressed with their knowledge and customer service. We’re really glad we chose T-mobile.”
“Great experience today. Was able to get in on a good promotion for my old phone. Andrew was great to work with. I even had some trouble with a password issue and he was patiently able to figure it out (with the help of another co-worker - thanks Amy) and get me on my way. Would recommend.”
“I went in this store to return a headset I bought elsewhere. The store was full of customers but I was greeted instantly. The young man that greeted me took my name and offered me a seat while I waited. A young lady named gabby popped up out of nowhere and said she could help me. She processed the return after some system issues and thanked me for stopping into the store. So, great service all around and you all deserve a raise! Thanks again!”
“The employee Kennedy is amazing!! She solved a problem I was for weeks. She listened to everything I said so I didn’t have to repeat myself and worked on the issue for a while. I appreciate the patience and dedication she had to solve my problem.”
“Darcy, helped me out a lot she was Great 10/10 on the review. Very knowledgeable and very experienced with the methods that she was using. Thank you so much will definitely be coming back again.”
“I was dreading getting a required SIM card replacement dealt with and was down to the wire on verge of losing service so stopped by this Boost Mobile location with my son today. To my surprise I had a fantastic outing. The free SIM card replacement was just the start. I asked Kay about adding hot spot service and by the time we wrapped up he gotten our 3 family phones pulled together on a 3/$100 plan, added hot spots to all AND our new plan is less than what I was paying prior. More features, less $ and efficient service with a smile and lots of laughs. Couldn't ask for more. You've earned a loyal customer and I will gladly share my experience with others. WELL DONE, YOU MADE MY DAY! THANK YOU!!!!!”
“Adienne signed me up with Verizon and was extremely helpful with the entire process. Everything went smooth, she answered all my questions, gave me all the information I needed, and help me set up my new device and ensure my new numbers were working properly. She was also a pleasure to talk to, very fun experience with Verizon.
And I just got done with AT&T after a very bad plan with them where I was getting advertised deceptive prices by a sales rep, and then charged way higher on my bill and sold insurances I didn't ask for and wasn't told about, AT&T also locked my phone that was paid off when I was on vacation in the Philippines with my wife, which practically forced me to buy a whole new phone just to use a Philippines SIM card for convenience and get proper cell service. Their customer service is terrible, and even paying off the remaining balance on their promo phone took 2 hours, like I just wanted them to take my money, unlock my phones, and cancel, and they made me jump through hoop after hoop after hoop ☠️☠️☠️
I highly recommend Verizon over AT&T and furthermore you should ask for Adienne, she will definitely get you set up right and she makes great small talk.
10/10 Customer service.”
“We went in today to get my grandson's phone transfered from another carrier. Without a doubt the two women that were working today were some of the nicest customer service employers I have encountered in a long time. It was a painless and pleasurable experience. Will recommend”
“Stopped in to upgrade our phones and the entire process went smoother than ever before. Chelsie Nelson was such an amazing help. She made sure we received all the deals and rebates, and clearly explained the inner workings of the upgrades. We will definitely be going back to this particular Verizon location”
10AM - 6:30PM
7336 W 135th St, Overland Park
Internet Service Providers
“Dominique Young made time for us and answered all our questions and concerns. It was very gracious and competent assistance. I would give this a ten star experience.”
“Well, in all honesty, there was a younger girl there earlier today who seem to know what she was doing and didn't seem like she was going to have a problem setting me up, but there was a guy there who had this very in-depth problem that didn't have easy solutions or anything so I had to leave and come back later. When I did so, I did get the phone that I was supposed to get, and they did change the number, but they completely forgot to clone the phone and move my accounts and information and email and everything else over to the new phone. So I'll have to go back tomorrow or the next day and try and find the girl who seems to know what she's doing and see if she can do that for me.”
“Make an appointment, Then request that you work with Savon. He is an exceptional young man. He can make any situation a positive and workable! I would give him a double high 5 and a double fist bump! HE IS THE MAN FOR YOUR MOBILE PHONE NEEDS.”
“Michelle helped me out by going above and beyond with her customer service. She cleaned my charging port and got my phone back working. She also assisted in getting a replacement phone ordered for me. Really good experience!”
“The staff here are excellent! Plus, they are fluent in Spanish ?? Great customer service, best TMobile location in town! The store is always clean, and if there is a wait, they are proficient. Thank you for your dedication and service, we appreciate you??”
“Thank to Elizabet she was very kind and professional. She helped me with a problem I was having with my phone. Highly recommend this store⭐️⭐️⭐️⭐️⭐️”
“I came into your store today with a problem. Your employee was so kind. I really appreciate him. He is representing your company well. If you have something special for great employees he deserves to have it thank you so much his name is Shihab”
“Oh my gosh!! Jared was my mother's tech on troubleshooting the audio for Netflix. Worked at it for quite sometime with having to troubleshoot the TV settings versus the Netflix settings!! Got it to work...he called me several times providing updates and was so professional and courteous! In my mother's words she noticed that he was very "tidy" with using his tools and left everything as it was without any mess. So thankful for service techs like Jared as he needs to be an example for Spectrum!! He deserves a pat on the back!! Thank you Jared, much appreciated!! If there was 10 stars you would be a 10 for sure!! :)”
“Mr. Ser Oliver was the best Spectrum representative I have ever worked with. He was extremely helpful, kind, and patient. My Grammy now has a new and working phone thanks to him!”
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“Visited this store to upgrade my phone. Johnny was amazing and provided excellent customer service. He was friendly, knowledgeable and patient with all of the questions we had.”