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March 2024 by Dana Thuma
Bought a pretty expensive, beautiful wedding ring there, got it resized there as well and handed out after all in a lousy plastic bag!! Even after asking for a ring box, the lady said: just use the plastic bag ! Thumbs up on the ring , Thumbs down on service!!!
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February 2024 by Jordan Schneider
I had the best experience at Helzberg! The staff was amazing and helped me find the best wedding set! Highly recommend this store!
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January 2024 by Judi Lynne
We recently took our wedding rings in to Helzberg Diamonds (Town Center) to have them cleaned. When Ashley returned them, they literally sparkled! Manager Andy then showed us some of the beautiful jewelry displayed throughout the store. He pointed out the darling stuffed animals that customers could either purchase for gifts or to donate for children in the hospital.As we circled throughout the displays, we caught sight of an exquisite gold cross with a beautiful chain that echoed the gleam of the cross. Santa (my husband) then purchased that gold cross and chain for my Christmas present!!Katie, another staff member entered all our current and former jewelry information (from our paper forms) into their database. The management, staff, and inventory of fantastic jewelry is an extravaganza not to be missed!!
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December 2023 by Haley Aleshire
Andy was great in helping me find beautiful gifts for my mom for Christmas! Definitely recommend!
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December 2023 by Michaela Stompoly
Katie is such a good sales person! My fiancé and I did not feel pressured to purchase anything this day, but Katie made sure to let us know of all of our monetary options and gave us the best ideas of upcoming deals. She listened to what we wanted and did a great job at making that vision come to life!
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December 2023 by Dannie L
We came in looking for an engagement ring. My g/f found one she liked. The older female associate asked my girlfriend in front of me: "don't you want a bigger diamond?" My girlfriend's jaw dropped in shock and embarrassment. She was happy with the diamond size she found. A bigger diamond is not always better, nor should customers be pressured about their choice or budget constraints.The associate kept pressuring for a larger diamond and scoffed when my girlfriend responded that she was happy with what she found, and was taking our already-discussed budget into consideration (which I appreciated). The associate did not respect her answer and turned her attention to another customer.We came into Helzberg excited, and giddy for this special experience only for us to console each other in the car afterwards feeling as if I can't provide enough for my soulmate.Long story short, this was a horrendous way to begin our engagement experience and will never recommend this store to others while this associate continues their employment.
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November 2023 by Real Mike
The last 2 times I have used the Helzberg credit card and was supposed to be 0 interest they have charged me interest and late fees. I signed up for auto pay immediately and then I get a call from Helzberg saying I owe a payment even though I am signed up for auto pay. The person on the phone told me "well sometimes it takes a couple cycles for auto pay to kick in". What? no other place does that. This has happened twice. I will never buy from there again. What a scam. So now they are charging late fee's and interest. I have to manually login and pay it, I never know if the payment is gonna automatically come out or not. the late fee is $40 plus then they charge you interest. They are doing this on purpose to people.
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October 2023 by LeeAnn Wilson
Truly cannot say enough about the staff! Andy, Ashley, Sherry, and others were more than helpful with my needs! I had waited until the last minute and was worried about my lack of time management. Not only did everyone greet me with willingness to help but also reminded me there is still kindness in this world! Thank you so much for helping me make my jewelry needs happen! I will definitely be returning soon! Do not hesitate to shop here, they GOT you!!
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October 2023 by Haley Donovan
From the moment my boyfriend and I walked in to the moment we walked out we had an incredible experience thanks to Sherry and Susan!!! Not once did I feel they had any other intent but to help us find my dream ring within our budget. I went back the next day to look at more wedding bands and they both were so willing and helpful with helping me find the best band within our budget. The ability to look at the bands online with an expert in the Diamond Room was so nice!! I asked so many questions and they were so patient and answered each question I had but also shared their ideas and thoughts on styles and shapes and sizes. I would recommend Helzberg Diamonds to any of my friends and family for any jewelry!! Thank you Susan and Sherry!! I will definitely be back in the future!!
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October 2023 by Whitney Helsdon
I popped in to the Town Center Helzberg to look at their engagement rings and was helped by Ashley and Andy. The were patient and helpful with letting me take my time picking out exactly what I was envisioning. They were attentive and made it a fun experience.
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October 2023 by Pat Colloton
Susan and Sherrie were outstanding in helping me choose a setting and make repair to a bracelet. They are friendly and very knowledgeable.
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October 2023 by Kyle Kupchin
Ashley was extremely helpful when wedding band shopping. Full of insightful information and made the process pain free
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September 2023 by John
Andy and his team did an excellent job with a custom birthstone necklace for my wife. The jeweler made it and its astonishing. Andy helped select the stones and the entire team weighed in on its layout. Loved it.
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August 2023 by Brittany Abreu
Andy, Ashley, and Katie were all extremely helpful with helping me choose a gift for my mother's birthday. They all greeted me with a smile and assisted in my final decision. Best Helzberg I've ever been to!
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August 2023 by Loretta C.
I especially like to shop with Susan at the Leawood, KS location. Whether you are buying or having jewelry inspected you are treated with respect and friendliness. I will always use this store when shopping Helzberg's