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October 2024 by Prakash Peddi
Limited selection.. but good ones. Staff is helpful
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September 2024 by Angela Scavuzzo
I stopped in April, I had a coupon that wasn't working when the associate had tried to check me out for 2 chairs I was wanting to purchase, coupon was for 15% off + free shipping. She assured me she would speak with her managers and follow up with me the next day. Even if the coupon didn't work, she told me I could return them to the store.
The follow up never happened so I figured that I'd just go ahead with the purchase. The chair fabric was not the right color when it arrived. I had asked several people if they saw what I saw and clearly it was not as pictured. They look old, and stained. So I took them back to the store and I felt like a lepper.... as soon as I mentioned I bought them online they were basically like not our problem, handed me a phone number and sent me on my way. Even the sales associate saw what I was referring to in my photos.
It's been a nightmare trying to get anyone to answer me about the return. The first time I called the number they gave me it was to an overseas company, and the girl did not follow up as promised.
I called the number online to place an order and it took over a week to get a response and all I got was the mfg will send you replacement covers. I do not want replacement covers, I want to return them.
There are 3 things that is very upsetting about this purchase
1. They refer it will ship from the "vendor." I was assuming that Crate & Barrel was the vendor becuase they are selling them. The couch I bought a few years back was "Crate & Barrel." The chairs are actually made by "Skyline Furniture" which you can buy at Target. It should be disclosed somewhere at the very least this is a 3rd party vendor. (Target offers free shipping from this brand, I paid $150 to ship these chairs!?!)
2. No where does it say these cannot be returned. Crate and Barrel keeps saying they need to get "vendor approval." But if your website description doesn't match what the vendor is shipping why is that my issue? I'm stuck in the middle, when this is not my problem. You should honor the return.
3. The color is not at all what is portrayed on the website.
The stores and online have not been of any help. I feel like you as the vendor have been misleading and I am being taken for granted and expected a way higher level of customer service from your brand. Extremely disappointed!!
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September 2024 by Alan J
I appreciate how helpful and friendly the staff is here. Unfortunately due to its location and sales goods, it sure does attract some of the metro's most snobbiest customers
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August 2024 by Stacy Orefice
Quality goods. Helpful kitchen knick knacks you didn't know you needed.
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July 2024 by Denise Kieffer
Nice staff but selection not as good as I recall a few years again when I was searching for a house full of furniture.
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July 2024 by Stephanie Bonnie
Low pressure and nice sales experience. Good parking.
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June 2024 by Scott McDonald
Friendly staff
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June 2024 by Trent Ferguson
I recommend signing up for the private registry event if you’re an engaged couple. You get time with 3-4 other couples to look at everything in the store before it opens
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June 2024 by Donna Kuykendall
I had fantastic customer service today. Greeted when we first walked in. I asked a question of Terry in cookware and she went above and beyond answering all my questions while offering helpful advice. I was shopping for Ceramic cookware and after shopping everywhere else I returned to this lovely store to purchase.
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May 2024 by Austin Morgan
I would give them zero stars if I could. Spent $200 on bowls. Got them home and washed them to put them in the cabinet. The enable came off in the wash and are completely unusable. Crate and Barrel says they can not take them back because they were washed. I argue that they also said they were dishwasher and microwave safe which is obviously not true.
Their return policy says they can't be used, and I haven't used them, they didn't last that long. I also contacted corporate but they told me the same thing. In other words if you would like to spend money on something you can look at for a few minutes, but not actually use please shop here.
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April 2024 by Joanne Philpott
We made a late call into this location with only 30 minutes until they closed but they where so helpful and got us everything we wanted for a present for our son and his girlfriend. Nothing was a problem and offered helpful advice. Definitely will be back again due to the wonderful staff
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April 2024 by All T
Great home store. The staff is 5 stars for sure
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January 2024 by R. Brooks
Found what we wanted quickly. Staff was very helpful
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January 2024 by anthony alloway
Great staff a very mature staff
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January 2024 by C
Overpriced Chinese furniture and accessories.
