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February 2024 by Larence Wright
This location just reopened after a remodeling. Staff is very friendly and offers their assistance to locate an item.
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January 2024 by William Lopez V.
I visited with my family today and we took advantage of the offers...wow good prices. In case you don't know, they moved locations, they are in the same building but on the other side...my family loves to go, there is always something for everyone.
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December 2023 by Maryk Meyer
I got 2 people to help me find what I was looking for. They did a good job. To busy this time of year!
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December 2023 by S&L Paschang
Excellent selection & wonderful customer service! Temporarily located on north side of Town Center Plaza directly behind original location due to renovation of the main store.
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November 2023 by Seven Louise
The whole store is closed. There are posters all over all the windows and the door saying "opening winter". I've been to this location before, and was able to select this store for in store pickup online, which I'm glad I didn't because I wouldn't have been able to pick up my order. If the store is closed for remodeling it should say that on google maps and on the website. It should also be unavailable for in store pickup. Very disappointed.
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November 2023 by Janet Wise
Staff VERY FRIENDLY......store in great condition as far as display. I had to smell all the new fall winter wallflowers!
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November 2023 by One fourty five IQ
This place has very friendly customer service people, and it was really busy as a result. This was literally the only store that I was worried would go out of business during the pandemic. Thank God it survived.
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October 2023 by Dustin E.
I needed some body wash/shampoo and my wife was shopping next door, so I went into Bath & Body Works tonight get some. I enjoy their products for men. It's not as high end as Jack Black, but they're also priced accordingly. I hit on a great sale where if I purchased multiple bottles I got some free. Good value. I got some hand soap for my wife. She likes the smelly stuff and was happy with it. I wish they had some bar soap or shampoo too, to cut down on all the plastic. Those are much more sustainable.
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September 2023 by Michelle Herbert
I love the wallflower sales. I stock up on my favorite scents. I love the new chasing fireflies. It’s a clean scent. They also have good sales on the hand wash. This is a good time to get the fall and Christmas scenes.
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September 2023 by Amanda Russell
Had a terrible experience! The cashier told me a deal was no longer available and as I walked out having purchased my things, I saw the advertisement for the said deal. When I went back to get my free product the couldn't seem to figure out how to return my items to get my free product to me. I ended up leaving 20 minutes later frustrated with no free product. They clearly aren't trained well enough on the register systems to navigate such a "complicated" transaction. I was giving B&BW another chance. After years of staying away, I couldn't remember why I stopped using your products, but after today it's pretty clear. The lack of structure and training in your staff makes it clear your investment is not in them. However this day in age, it should be. These ladies looked like fools in front of all of us shoppers and several comments were made to me while I stood there for 20 minutes waiting. Not a good look for you!
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July 2023 by Bailey Ostrom
The associates in were were pretty friendly and helpful. I’m glad I was able to use my reward which was a free product up to at least $16.95.
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July 2023 by Stanley Valentine
My to go place. I love their products. They make me smell like confidence whenever I go.
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June 2023 by Mitch Shields
The service was amazing and the lady that helped me was super helpful. Her name was Kim. Thank you Kim for all your help
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May 2023 by Jackson Liu
My mother had a horrible experience at this particular location this evening. She called me while she was shopping in the store, and told me what happened. She doesn’t speak fluent English. The store was having a buy 3 get 3 sales. She didn’t know how much each item cost, so she was only planning on getting one. She grabbed one item and handed it to the female store clerk at the register, the store clerk scanned the item, and my mother then put her credit card in, and the transaction went through. $14.73 on the credit card reading machine. my mother thought it was a pretty good price so she wanted to grab 2 more for the buy 3 get 3 deal. So she pulled her card out and told the store clerk she was going to grab more items. The item she already purchased was on the counter and she did not get a receipt, she just turned around to get more items. She was thinking about the buy 3 get 3 deal. At that time, my mother did not know the transaction has already gone through. After she grabbed 5 items she need, she can do a buy 3 get 3 deal. A total of 6 bottles of items were on the counter. The store clerk scanned all 6 bottles (including the one my mother has just purchased, she was not paying attention), and the total comes to around $55 ish on the price reading machine (buy 3 get 3). At this point, my mother realized that the store clerk charged her price of 3 bottles instead of 2 bottles. Then my mother asked the clerk if she charged my mother 3 bottles because the price appeared to be higher. She said yes, and she did not count the first bottle my mother purchased for the buy 3 get 3 deal. She also stated she gave my mother the item and the receipt. (Which was false, my mother did not leave the store). At this point, my mother was confused and called me. She did not grab the item she purchased and the receipt, but later we found her credit card was charged $14.73 for the first purchase. My mother tried to talk to the female clerk and explain to her she did not have the item she purchased and she didn’t get a receipt. Also trying to tell her that her intent was trying to do the buy 3 get 3 deal. Instead of listening to her and resolving the issue, the store clerk argued with my mother back and forth. Eventually, another female store clerk stepped in, scanned 6 items, and issued a refund for the first item she purchased credit back towards the 2nd transaction. ($37.58). I did the math, they are still short $1.23 for the KS sales tax. The money was the small issue, the big issue was how my mother was treated during the entire shopping experience. The store clerk made several mistakes and wasn’t paying attention. Instead of apologizing and resolving the customer’s problems, she lied to my mother’s face and took the item my mother just bought and made her pay for it again. Because of my mother’s language barrier, she tried to take advantage of her vulnerability. The managers of this store really need to re-train their associates. This is bad business practice and bad customer service. My mother also felt she was being discriminated against because she doesn’t speak fluent English. I would definitely request to see a manager if I was with her. I would give 0 stars if I could. Treat others with respect and own your mistakes!
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May 2023 by Richard Hammett
Not busy when we stopped and bought a few items @ 25% off as well as buy 3 get 3 free. So all was 50% off. Staff was helpful.
