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October 2024 by Rick & Leigh Anne Rogers
Arhaus presents themselves well as long as you are purchasing but once they have your money forget about ANY semblance of care. Store and regional leadership will not even follow through with their own corporate directives to assist clients. We steer everyone we know away from this business.
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October 2024 by Delanie Kreider
I had such a lovely experience with Josie, you can tell she is incredibly knowledgeable about their product. I highly recommend working with her!
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September 2024 by Kate Lowe
I have been looking to redo a few rooms in my home and wanted to see the pieces in person. We have a few things already and know the quality is great but it’s always nice to get to see and feel the colors and fabrics. I don’t have the best eye for matching colors/fabrics/patterns so it was so helpful that there were knowledgeable team members there to help. I ended up walking around the store with Josie. She was an absolute pleasure to work with! She truly knew exactly what she was talking about and was incredibly knowledgeable about all the products. Her insights and recommendations were spot on, helping me find the perfect pieces for my projects. Josie was patient, attentive, and very helpful throughout the entire process, ensuring that every question I had was answered in detail. I couldn’t be more pleased with the hospitality and help I received. If you’re looking for expert advice and top-notch customer care, ask for Josie!!
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September 2024 by courtney stallard
Josie is the absolute best!!! She goes above and beyond. I will definitely be coming back to shop with her.
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September 2024 by Joe McAtee
Had a phenomenal experience in picking out new decorative pillows with Josie’s help.
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September 2024 by Nina Bui
Josie has fantastic customer service. Loved her suggestions and vision. Great taste.
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July 2024 by AD F04
I definitely would not recommend although we love the furniture (the pieces that have been actually delivered). We paid in full for our order in Jan. And it’s mid July and full order is still not fulfilled and now they are saying maybe September. We bought two sofas, recliner and ottoman and a table and 6 chairs. Communication is terrible they only answer questions or tell you about delays when you call them. Last time I called they said they would speak to a manager and see if they could get our order completed and let me know but it’s been over 2 weeks and still no word. Products are good but delivery has not been at all on the time frame they said it would be. We will not be buying any further items from this brand. Very dissatisfied with how the process has gone.
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March 2024 by Jori Thompson
I recently discovered this gem of a store! Jenni H has been amazing to work with, her design skills are incredible. She is extremely professional and listens to my ideas. The furniture is high quality and made in the USA, I also love the warranty policy. Cannot recommend Arhaus and Jenni enough!
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February 2024 by Jay Saunders
We purchased a table, 5 chairs and a rug before Christmas. Have an invoice for the items with a $299 shipping fee. After several weeks distribution contacts us saying the chairs are ready for delivery. We indicate they are of limited value without the table and are told if we prepay for everything they can prioritize the table and rug and deliver everything sooner. They then reach out to deliver but only have the chairs when they arrive. No table and no rug. Few weeks later they reach out and deliver the table but again no rug. Now months later the rug is available and they have refused to ship until we pay another delivery fee because we “chose” three deliveries. Never was this discussed and nor did we ever control their ability to deliver. We have an invoice, have paid for the rug in full and now for over a week they refuse to discuss anything until we pay a $299 delivery fee on a $500 rug. We call and they promise to call back or escalate but we end up having to call again to further escalate to no avail. The audacity of holding a paid order hostage because of their delays in delivery is unacceptable. Our sales rep has spoken to us but after a week the manager and regional manager can’t be bothered to respond or take a call.
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February 2024 by Lesley
We bought furniture and when it was delivered multiple pieces were damaged. When they went to reorder the chairs - the fabric was discontinued. I went and picked out new fabric to find out two months later (when I thought the chairs were probably on their way) - that the fabric is discontinued. The sales rep was quick to sell me the products and reached out multiple times to see if I was ready to order but have been disappointed since with the customer service for all the issues we have had. Would not recommend.
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December 2023 by dj rock
Avoid this store! Placed an order and canceled since the store lied about the delivery date. The store did not cancel the order and continues to charge even after order cancellation. This has been going on for over 6 months!! We have the order cancellation notice. Corporate Arhaus is not helpful either. The store manager and sales are unhelpful and incompetent.
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December 2023 by Sandra Karley
Please be aware that when you order and they give you a delivery day this is not reality. Our order will be delayed by a month and we still do NOT have the order. The order is not custom and it was in stock ( supposedly). This is hard to believe that it can be this difficult. I would go to Seville Home Decor or NFM next time.
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November 2023 by Chris Sigler
I would give 0 stars if that was an option. We purchased a coffee table and 2 end tables the first week in October. We were told they were in stock and ready to ship. After about 3 weeks, I called to check on the order and was told the coffee table was due in January and the end tables in May. The sales person told us they could do nothing except offer a delay discount and that would require the manager's approval. The sales person promised to call me the next week after discussing with the manager, but did not. I have requested a conversation with the store manager 3 times in 2 weeks and she has still not responded. This is the worst experience I have ever had with any merchant. Not how to run a business
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October 2023 by Starr Zizza
Amazing furniture and helpful staff. Ask for Cathy V, she is awesome!!
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September 2023 by Pam Kim
This has been a night mare. Too much drama to write here in this small space. Warning..do not shop here...they're horrible. Take your business to Pottery Barn!
