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July 2024 by Scott Keller
The store manager, Travis, is outstanding. He is knowledgeable and has a service (rather than sales) focused approach. He will make sure you find the right shoe for your style and ensure a perfect fit. If there is anything wrong with the shoe, Travis will take care of it for you. Allen Edmonds are the best dress shoes I've ever owned and Travis's service is right on par with the product.
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April 2024 by Patrick Swadener
I came into this store a week ago to buy a pair of brown shoes. I ended up getting help from the store manager, Travis, and ended up buying a pair of black shoes in store and then also ordered a pair of brown shoes in the store, that had to be delivered as they did not have any in store.
When the brown shoes came in, they ended up not fitting as expected. I brought them into the store and Travis helped confirm that they were not the correct fit and he ordered me another pair. Those came in and again, they did not fit, and I brought them back to the store and Travis once again, helped me order another pair, in a different size this time. I got the latest pair of brown shoes I ordered in the mail today and the fit is perfect.
Giving this store and specifically, Travis, a five-star review for the great customer service when I bought the black shoes at the store and then the constant assistance when ordering these brown shoes and trying to find the right size. I will definitely be going back to this store for future purchases.
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December 2023 by Peter Ogan
Veterans discount providedThe best part of unboxing these shoes was the delightful smell of new leather. The process of taking them out of the box and bag itself made me feel excited to wear them.I would not recommend immediately throwing them on and doing a full day's work. Wear them them a couple hours here and there in the house to break them in. After the first full day at work I thought twice about putting them back on the next day, but by the third day they were feeling good.Tyler was very helpful. He had me size in a similar shoe (different color) and mailed the color I wanted. I ordered on Saturday and it arrived on Tuesday.
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November 2023 by Scoots D
Tyler is great!
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March 2023 by Ashley Marcus
This was my first time getting Allen Edmonds shoes, and between the shoes and the service I received I will be a customer for life. I first ordered my shoes online during the yearly sale and the fit was poor. Rather than shipping shoes back and forth to find the right size, I drove 3 hrs to Kansas City, and I am very glad I did. Travis was very professional and knowledgeable about the shoes. He went above and beyond, measuring me and trying every single size/width combination that may work for me (I have a weird foot with wide toes and a narrow heel). He made sure to price match my shoes to the sale price I received even to the point of making sure the tax difference didn't cost me any more. Customer service was better than I have ever received before. The shoes looked amazing, and now that they are broken in fit my feet nearly perfectly.
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December 2022 by John Hutzenbuhler
Excellent Store service by Travis. I bought a few things on line and needed help with the products. On 11/29/22 around 5:30 p.m. I went to the store in Leawood. Travis was very professional, and helpful. He showed me good options. I ended up buying one more product and left with exactly what I needed. High quality products. Love fact I have both a great store and ability to buy on line. Very satisfied.
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September 2022 by Eddie Gomez
Wow. This is my first time ever buying Allen Edmonds shoes and I am blown away by the level of customer service. It's all thanks to Travis who works at the Leawood store. Not only is he very knowledgeable with the product he's selling, but he will go above and beyond to make sure you are absolutely happy with the pair of shoes you're getting. I'm definitely going to be a repeat customer. Thank you Travis!!!
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August 2022 by Andrew Serrone
Fantastic assistance from the staff here. Had to make several exchanges for a few different reasons, not one single issue.
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August 2022 by Gregory Watt
Excellence all around.
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July 2022 by Andrew
Fantastic assistance from the staff here. Had to make several exchanges for a few different reasons, not one single issue.
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April 2022 by Ryan Edwards
Great experience, very helpful staff who worked with me to find the right fit and shoe for what I wanted. They shipped fast and when the first pairs didn't fit just right they resized me and got me shoes that fit perfectly in a week.
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November 2021 by L B
I purchased my first pair of Allen Edmonds shoes last year from the Leawood retail store and the experience was excellent and my shoes fit wonderfully. I purchased my second pair of shoes last week from a young man named Tyler and the experience could not have been any worse. It was a bad purchasing experience and my shoes do not fit.I intentionally arrived during the early afternoon during a weekday to avoid traffic. Tyler could not be bothered to measure my feet despite my request for him to do so. He handed me one shoe and I had to ask him for a shoe horn. I then had to ask him for the other shoe after I laced up the first one that he gave me. I truly believe he intended for me to try on one shoe.Tyler could not be bothered to give me his full attention as he continued to scan the room as if waiting for the next sale. After trying on a second pair that seemed to fit, I was so irritated with the poor level of service that I convinced myself that the shoes fit so I could get the heck out of there. I have wanted these shoes for over a year. I put them on again for the first time after my purchase and now realize that they are too tight.I am a loyal to brick and mortar customer but if this low level customer service continues at what is supposed to be a higher-end store, I will shop online. I expect customer service like this from Macy’s. I hope this experience was a one-off because I love the Allen Edmonds brand.
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October 2021 by D.E. McCormick
Tyler helped me find some perfect loafers and I couldn't be happier. Catching the right sale on the right product can net tons of savings too, watch for that. Overall, I highly recommend this shop and will do business here again.
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August 2021 by Eddy “Panda”
Good service quality shoes.
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January 2021 by Eddy
Good service quality shoes.
