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July 2024 by Tye Chadwicke Carter
Pathetic company… how much money do they make and cant answer calls, or help customers in general?
I screwed up my address. I paid for premium account just so I could change address myself because it is urgent. SHOCKER, doesnt work!
I then go to the company I purchased the product from and they say yeah we can change but it will cost $40…
So basically I paid $60 just to change address on my package, and it is taking forever…. Apparently just sitting in a facility in Omaha… no way to call them and ask for a refund or anything, very annoying but typical of UPS…
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February 2024 by Sara Bruce
They're always fast customer service, I drop off shipments multiple times a week for KY small business and occasionally take Amazon returns there. They are open weekly for Customer drop offs and Amazon returns from 3pm to 6pm on week nights.
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February 2024 by zak marten
This place was okay to work for but this frank guy made it really confusing if I should of come in my last day I'm still waiting for a response ?
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December 2023 by Ron Williams
Over the bridge in N. LAWRENCE. THE STAFF AT UPS IS GREAT. FRIENDLY AND HELPFUL. I CANT SAY ENOUGH ABOUT HOW WONDERFUL THEY ARE.
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December 2023 by Deanell Tacha
I needed help with delaying a delivery. Ty was so helpful and responsive. Lucky to have a nice customer service guy like that! Thanks to Ty. Lawrence Kansas.
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October 2023 by Ronda R
Helpful and love the lower price.
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September 2023 by Andrew Duke
UPS can’t be bothered to deliver on time. Contacting them is difficult and they are uncaring.Why offer tracking if you are just going to update the delivery date to a future date once the original date is reached?
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December 2022 by Santiago Gee
Horrible place to work frank is very unprofessional lets workers talk to you in anyway. Messed up on my first week check. Would give zero stars but can’t . Freezing your life away because the drivers don’t know how to park right.
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November 2022 by Bruce Meyer
Was missing a very important envelope. They went out of their way to listen and started calling other distribution centers. They finally found it jambed under a conveyor belt, thank you so much.
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November 2022 by Virginia Goff
Hard to locate not set up for customers warehouse
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July 2022 by Christy Coble
Been on the phone with UPS and ATT about my package and they are blaming it on each other. UPS didn't even try to deliver and automatedly returning it to ATT (cant find address) BS. Been on the phone for 3 hours!!!!!!!! Worst customer service you can never get to a representative when you call UPS and they keep telling me its on its way until if I talk to someone! UPS was supposed to call me and let me know what they were going to do and never did.
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July 2021 by Nathan Jenkins
Very helpful in dealing with the infamous recycled tracking number fraud. This is likely the only way you will win a claim against a fraudulent merchant as the phone system is impossible to navigate and your bank will trust the merchant since they provided a tracking number showing something was delivered to your zip code. The staff kindly provided me the documentation I needed. As a matter of public service, this is not a location for picking up packages so if you get any message claiming you have a package here it is likely a burglar. My main complaint is that this place is quite hard to find.
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April 2021 by A
The driver said he attempted to deliver my package. We have cameras and he sat 8n his truck and never even got out. He could of easily tossed it by the gate. That's what amazon does. Fed ex drops them too.Yes we have a dog , he didn't bark at you. Lots of people get packages delivered that have dogs. Dont be a UPS driver if you can't drop a package by the gate or the end of the driveway or by the carport or on a car. There are numerous spots you could of dropped it if you would of gotten out of your truck.
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March 2021 by Jeff Messick
Friendly and helpful. They are not a customer center, but you can drop off a package.
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December 2020 by wawokeyawin minicojoubutterfly
A lot of workers