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July 2023 by Kelsey Loren
Great for banking, Caitlin is super helpful!
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June 2023 by Jami Baldwin
After being with another credit union for over a decade, I switched to Truity a few years ago and their customer service has just reminded me time and time again as to why I left my old credit union. I have had good experiences at all of the branches here in Lawrence but i especially love the group at the 31st st branch. I am greeted by name and they have gone above and beyond to provide what their competitors are lacking!
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April 2023 by Gloria Ray
I had a couple of issues and the persons I spoke with were very helpful and kind to me. They took care of my issue with no judgement, a lot of times at other places I felt like I was being judged for an issue that I knew nothing about until it showed up on my account.
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March 2023 by R
Great dashboard
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January 2023 by Tom Tweddell
I've always received quick, courteous service.
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January 2023 by Craig Moore
Great place to bank!!!
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January 2022 by Benjamin Langston
Save your money and join chime. Unless you enjoy paying expensive fees all over the place
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June 2021 by Ella Rn
Easy and professional banking. Staff goes in depth with their clients, creating a helpful and transparent experience.
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September 2020 by June Johnson
I just love my Truity bank. All the customers service are wonderful.
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June 2020 by JM A.
Left my debit card in their ATM. Was first in line the next day to get it back. Explained I was leaving on a long trip and was so glad they had it, and said I won't need to take out any cash now. Four hours from home I try to get gas. They had shut down my card. Of course, you can't speak to anyone at the actual branch. They make you call Oklahoma. Customer "service" kept me on the line for 45 minutes and still hadn't bothered to call the Lawrence branch and ask what happened. And they were about to close for the day. They offered no resolution. No one cared I was a single mother with no money or credit cards, and now no debit card, five hours from home at that point, and with no way to put gas in my car, no way to feed my 14-year-old daughter, no way to pay for our motel. Found a local manager's number on a Chamber of Commerce website. Left voice mail. No response. Had to beg my boss to use our company credit card. She had to call, on a weekend, to increase my limit. Embarrassed the hell out of me. WILL NEVER RECOMMEND THESE BUFFOONS TO ANYONE!!!
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September 2018 by Randal K.
Over-the-top service. Exceeded what is to be expected from a bank. Very friendly and helpful. Will Dietz has been of great service.
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September 2018 by Keith Royer
Great banking experience! Even better customer service.
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September 2018 by Cameron Philgreen
Best customer service. Best bank. Best people around.
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July 2018 by Tracy Mengel
There customer service is great
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October 2017 by Tim Bozarth
Justin a young guy working this Saturday 10/7/17 had the worst customer service of my life, i came in with my fiance we both recently started banking with truity, the employee "Justin" was very demeaning and spiteful in regards to helping solve an issue with our banking, and when we had to come back in 45 minutes later we were LUCKILY helped by a "Kegan" who was outstanding in every way though while he was helping us the Justin guy came back over just to laugh and be negative which was over the top for me, we are about ready to switch banks just based on the attitude and action on the employee Justin. Please remove that guy I rarely have ever encountered such a strange and spiteful individual such as that and very hard to deal with when trying to access my money. =( Also, I see the owner likes to respond only to positive reviews and chooses not to respond when people like myself have a real issue... come on guys get it together, and to the owner, a response would be nice.
