-
March 2024 by Sabrina M.
Great tunnel carwash. They talked me into the program which honesty I'm glad I did. It's a good value knowing I can go anytime I want. I end up feeling like I "should" get my car washed more than I naturally would without the program. Which imo is great, so I'm not driving around town looking like I don't care about my beautiful 840i I had a bad experience at a carwash where you get out and hand your keys over to some kid who cleans the inside and starts your car onto the belt. Take it from me, if you care about your car. Think about who you're handing your keys to. He didn't get my car on the tracks right and caused 25k damage to my brand new Beamer. So this is much better. I have much more control, trust me, I still panic a bit even when I'm in control on tracks but I feel more in control here.
-
November 2023 by Ryan B.
Love the convenience and ease of the Tommy's system! Everything is top notch! Always a great experience.
-
November 2023 by Thomas Roderick
Generally gets your vehicle clean, and is very quick. Does not get in all of the tight spaces (some of the underside / trunk area did not get hit), but for a general cleaning of the outside, it does the job.
-
November 2023 by Jack G.
They told me about a special where if you buy The Works wash you will get unlimited car washes for a month. What they didn't mention is that you won't get the unlimited washes unless you agree to be billed $43 per month after the "free" month. Additionally, you're expected to download the app and enter personal information. If you want to ensure personal privacy and opt out of having your name used for targeted marketing you are then directed to fill out an 11 page form. It's a bummer. It seems like a nice place apart from the shady sales tactics.
-
November 2023 by Karla Kennedy
I’ve been using Tommy’s for quite sometime. Never had an issue until recently. I upgraded my vehicle to a new one. Two days after purchasing it, I went to wash it at Tommy’s in Lawrence. Upon entering the wash, a young lady (worker) started yelling out & stopped the wash. I was confused/worried it was something serious so I rolled down my window. As soon as I did that, the wash started back up, getting my daughter, mom, interior of my new vehicle, and myself soaked. It then stopped/started back up again. The next time I visited, it was stopped again. I filled out a damage report, called, chatted with customer service via the app, as well as sent emails to the address that customer service gave me - only to have the emails blocked. Yesterday, I went there again. There was one other car ahead of me. They let them in and then proceeded to let me sit there. While sitting there waiting in the App lane, they let two other cars go ahead of me that came in after me. No one will get back with me. I would like my headrest fixed. I canceled my membership. My next option will be to get legal advice. I would prefer to have someone call me back and address the matter.
-
November 2023 by Abby Davis
I love Tommy's and have been coming here for years - you can't beat the free vacuums. Today I had the best experience ever... Jose was super friendly and made sure I was happy with the cleaning job. He's the best!!
-
September 2023 by Susan West
Our car was very buggy and had sap droppings from a tree. We bought the premium wash and were told if it wasn't clean after the first wash, we could go through again at no charge. We ran it through twice and only had remnants of one large bug splat on the window. We were VERY pleased!
-
September 2023 by Julie Blichmann
Not impressed. I usually stop at an automatic car wash in North Lawrence.The other car wash does a better job of actually washing the entire car, including getting bugs off the windshield and dirt off the back window.This one did do a better job of getting side mirrors clean and their blow dryers were better. Not sure that warrants the price though. The other car wash is located near the highway, so getting it dry quickly isn't usually an issue!
-
September 2023 by Justin Harvey
Wish I had these up North. Best automated car wash I been to and the driers actually dry the car. Love the added touch of the rear wiper cover.
-
August 2023 by Michael Crist
It's probably one of the best staffs I've seen at a car wash. Always a good wash and vacuum/detail area always cleaned up. The only reason I didn't give 5 stars is that the monthly rate is a higher, but it's closer than the other one
-
July 2023 by Ben Housman
I’ve come here for a long time, and I always get the lowest cost option because it’s “good enough” for me, low cost and gets access to their amazing vacuums that are free after wash. Today, one of the employees noticed a few bugs were still stuck on the front of my car (long drive)…and she offered me a re-wash using one of their best wash options, free of charge!! I already would have left a 5 star review for this company, but the amazing customer service I received today…the fact that she noticed, went out of her way and offered…that compelled me to leave this review.
-
May 2023 by Holly Goering
This was my first time at this place and I wont be going back. Paid for the best wash (the works, I think it's called) and didn't get it. My car is still dirty, there are spots all over my windshield, and there was no underbody flush. It looks cool, the vacuums are good, and the guy at the window was friendly - but I paid a lot to still have a dirty windshield, not to mention the rest. Also, there was a sign saying you get a 30 day trial with the wash I bought, but no information on that anywhere else. (Maybe there was fine print on the sign, but I was driving lol). Super disappointing, I've wanted to check this place out for a while.
-
May 2023 by Raquel Jellison
Good car wash, but doesn't seem to clean the rear end of my suv for some reason.
-
May 2023 by Syed Fahad Iqbal
Little expensive comparatively from the other service centers in town otherwise it’s washing quality is as good as any other place how’re I had issues with their vacuums a couple of times other then that its all good.
-
April 2023 by N O
I’m fairly happy with my experiences here. My small suggestion would be to offer group rates for families wanting to wash more than one vehicle. My reason for scoring you a 3 star is sole because of the gray spinning cloth spindles at the drying portion of the cycle. Sometimes they run and sometimes they don’t. I don’t know their significance, but when they are in use, they leave horrible streaks on my truck. Are they dirty? Do they have some chemical on them that causes that? Whatever it is, it’s frustrating to spend as much as I do for the ultimate wash only to have to clean my truck after it’s been washed.Service: Car waxing
