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December 2022 by Amy Billings
Halli was great and made the process easy!
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December 2021 by Ashley_Thornton
Brandi is extremely responsive and goes above and beyond to secure the best rates possible for her customers. I can't recommend her enough.
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December 2021 by Angie Breithaupt
I worked with Halli on getting our new home insured and combining our home and auto policies. She was super helpful, and very knowledgeable.
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December 2021 by Erica Smith
Brandi O. helped me with my auto and renter's insurance for years and was always super helpful. I was so sad when I moved out of state and she could no longer be my agent!
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December 2021 by Adam Gerstner
Great communication & service. They are always available to answer any question that pops up! Very good claim service.
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December 2021 by Jennie Bowen
Very friendly and knowledgeable staff!
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December 2021 by Taylor Schreiner
Brandi Ogunnowo at Stephens Chapin Insurance is the best! She is always very friendly when we communicate, whether we’re talking on the phone or over email. She is also very responsive - I hear from her the same day or the next at the latest. She knows her stuff and I trust in her completely with my insurance!
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December 2021 by Gina Lorenz
Car accidents/insurance claims aren't exactly the most pleasant topics to discuss, butBrandi Ogunnowo at Stephens Chapin made it a painless experience! She was kind, reassuring, thorough, and made herself available for any further questions. I was able to breathe much easier after speaking to her. Highly recommend this agency and Brandi!
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December 2021 by R. Black
Stephens Chapin has been our go-to for most of our family's insurance policies for 15 years (and we're happy to be still counting). Brandi keeps up with our accounts and lives -- serving us at a reasonable cost is a priority for her, and equally important, she is patient and pleasant to work with! Highly recommended.
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December 2021 by Rachel DaPron
My wife and I bought a house and all of the paperwork and steps to home buying can be overwhelming. Brandi Ogunnowo made the insurance step in the process easy. We called her and she asked us a few questions, got the quotes, and even met with us after we got off of work in the evening to answer our questions. Brandi made this easier than just about anything else I've had to or have to do while adulting. Insurance is confusing, let Stephens Chapin Insurance help. It is SO worth it.
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December 2021 by Sunny Vequist
We have been with Stephen’s for many years. We always work with Brandi, who has always been the best to work with! She is always prompt and I know that I can reach out to her anytime with a question or concern and she will be on it, ASAP! Thanks, Brandi!
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December 2021 by Kousaku Jesse Ohtake
Brandi has been helping me with setting up my insurance for many years and it has been amazing to work with her! She is kind, responsive, and is always willing to help!
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December 2021 by Otto Buche
Brandi O. is always very courteous and professional. She handles my business quickly and friendly. I wish all my transactions were as smooth as when I deal with Brandi. She's the best ! Otto Buche
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December 2021 by Brandon Molton
We love working with Stephens Insurance. All of the staff are very nice and extremely helpful with all of our needs and questions. They go above and beyond to help us. We hope to continue a working relationship with their company for many years to come. We use them for our business and personal needs.
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December 2021 by Ariana
I wanted to share my experience. After a car accident in March 2020 I had to get a new vehicle and my parents wanted me to get my own insurance. When I purchased my new vehicle April 2020 my father went looking for a reasonable car insurance policy for me because I have never had my own car insurance policy. My father was quoted by our local progressive agency, Stephens Chapin Insurance Agency in Lawrence, KS. My father wanted to make sure I had full coverage car insurance and the policy coverage was set too high (500,000/500,000). Once the policy was set the infromation was sent to me via email to sign. Stephens Chapin Insurance Agency did not inform my father that a 24 year old individual does not need a 500,000/500,000 policy, because I do not own a house or have a lot of assets.I recently contacted Stephens Chapin Insurance Agency to ask what could be done to lower my car insurance monthly rate and Brandi Ogunnnowo gave me a few unhelpful options and then told me that one of the accidents I had on my driving history would fall off in September and my premium would go down. I then contacted other car insurance companies to get a cheaper quote. I gave the GEICO agent the needed infromation and he told me that my policy coverage with progressive (500,000/500,000) was too high and most people my age have (300,000/100,000) or less for the policy coverage. Because I am not well versed in auto insurance policies I did not know that my coverage amounts were too high I was overpaying nearly $100 a month... that was really Stephens Chapin Insurance Agency's job to inform their customer of reasonable insurance policies. With the same 2 accdients on my driving history, and my policy coverage now adjusted GEICO lowered my car insurance monthly payment from $220 to $146! I called and cancelled my progressive insurance the next day! I emailed Stephens Chapin Insurance Agency to ask if there was an error made in setting my coverage so high and Brandi Ogunnowo emailed me back and said when she initally spoke with my father they "discussed putting your liability limits the same as your fathers. I thought you had looked over the coverages", and again my dad and I are not experts in auto insurance policies.I would NOT recommend Stephens Chapin Insurance Agency unless you want to be overcharged $100 a month/$1200 a year.
