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March 2024 by Rose Osborne
Mindy the owner and her staff member Rosa treated me as a family. They resolved my needs even though I live in NewJersey.My son died on a fatal car accident on 1/10/24 @ 12:38 pm in Kansas. Awful snow storm the prior day. My son Damian Garcia Osborne, just turned 24, auto was a totalLost and taken by Quality Towing.The owner Mindy, it felt like she held my hand thru each step. Mindy even mailed me my son’s cell phone no charge.She would text me and followed up to see how am I doing and if I neededAnything else. Mindy Coordinated all the activity with Officer Wilson who was also very good and supportive and did not charge me a cent. She organized cutting my sons car open and witnessed by Trooper Wilson to look for his personal belonging.Mindy arranged took my son’s car to salvage.Though we meet under aElgin and circumstances, Mindy was a god sent angel that helped me coordinate activity in Kansa with the Trooper to help me from New Jersey.If more businesses treated their clients with heart as Mindy, owner of Quality Towing, treated me with heart, imagine how our world would be.I am forever grateful to this wonderful company, Quality Towing & Recovery.Respectfully,Rose OsborneNew Jersey
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March 2024 by Storage Sense Lawrence
Owner is super understanding. Staff is amazing and kind. Would 10/10 recommend for all your towing needs!
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March 2024 by Tanner Marston
I love these guys. Awesome people who have a heart and listen. Good company to have. Save their number!!!
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March 2024 by Meredith DiGiacomo
They came within 20 minutes of me calling them and took about 15 minutes to get the car out. Wonderful service from the guy who came and was super nice and efficient!
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March 2024 by Brian Love
Broke down on the interstate. Great customer service on the phone, had a truck out there in under 45 minutes. Driver was friendly and helpful.
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March 2024 by Seth Smiley
They were quick to respond and sent someone out immediately to get the vehicle we needed towed. The price was far and they handled the tow very quickly. Would highly recommend using them for all your towing needs. You won't be disappointed
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March 2024 by Evonne Kelley
I called about towing service, the dispatcher Ms. Mindy was very friendly and very warm. Even though I don't know her, it's like I've known her all my life.
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March 2024 by Carlee Copeland
I’ve used Quality Tow on multiple occasions whether it as a lockout, a broken down car, and even having it towed at my fault. Every single time they’ve come quickly and been super helpful. Mindy, the owner, helped me while I was in a financial bind and gave me a huge discount and I cannot thank her enough. Great guys, great services, and great owner! I will always call Quality Tow!!
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February 2024 by OGAnarchy
Predatory company. We live at a complex and pay for reserved parking. Came home and my girlfriends car was blocked in by one of their tow trucks. We had our parking passes visible and the truck stayed there for a few minutes after I arrived before driving off. I called the company to see what the commotion was and they were very argumentative and dismissive. We have been parking in our assigned spots for years and my guess is this truck was going around looking to make easy money on anyone they can find. I even asked if they are the tow company for my complex as we have had people park in our spots from time to time, and the lady couldn't give me a straight answer.
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December 2023 by Curtis Randall
Excellent service throughout, from arranging the tow to getting a car to the mechanic. Cody called me 30 minutes prior to the prearranged time and was actually early for the pickup. Great person to deal with and I would definitely use Quality Tow again if the need should arise.
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December 2023 by Erica Gruebler
On a dark and foggy night I took a wrong turn into a flooded field. It was cold and rainy. The tow truck came quickly. They were so kind and apologized for having us get out of our warm car and walk through the mud. They even gave me a coat to put over my baby. I highly recommend them!
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December 2023 by Don Denmark
I have used Quality Towing on two separate occasions. I found the service and obvious customer care to be well beyond my expectations, and I would recommend them to anyone in need of "anytime" service. A special shout out to Mindy and Ron. Great people with outstanding service.
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December 2023 by Bethany McGuire
We called an hour before arriving to pickup our car, as they instructed, and we waited over 30 minutes for the driver to arrive to get our car. We called the number 3 times and she kept telling us he was on the way with no further information. $200 for this kind of service is absurd.
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November 2023 by Connie Ochs
We had two vehicles that needed to be towed, which is not a fun situation to be in. However, we could not have had a better experience than we did with Quality Tow. Mindy and Austin are the two we worked with throughout, and they were both fantastic. The customer experience and service we received made the situation we were in so much easier to deal with. I would definitely recommend this company!Service: Car towing
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October 2023 by Lisa Beauchamp
Highly recommend this towing company. From the booking to the towing they were friendly and helpful. JD did a great job.Service: Car towing
