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June 2024 by Riley Cobb
STAY AWAY FOR U-HAUL RENTAL!!!
Don’t rent U-Haul items from this place. They won’t help you if there are any issues and they have no interest in helping their customers. There was an issue with the rental pickup and they told U-Haul customer service, we’re not helping and the customer is SOL!!! They are supposed to be a 24hr pickup location! They need to be stripped of this and never be able to rent U-Haul trucks again!
STAY AWAY!!!
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February 2024 by Anita Dee
I rented from here before and never had any issues. The new person is never reachable. I have repeatedly called and texted the number. The voicemail is full. I never received any texts back. After all that failed, I emailed from the website. I have yet to this day have not received a response! I have been trying to reach someone for several weeks now. No one is ever in the office. My friend, Jol, who has a unit tried to get into the Lawrence office to rent another unit. Andy told her he was in the Topeka office for the day. Her husband works in Topeka, and he went to the Topeka office and guess what? Andy was never there. He waited for at least 30minutes!
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January 2024 by Kathy J
Updating. After leaving several SMS messages, I received a call back. I explained my attempts to contact them and that I had been invoiced for an additional month that I wasn't using. The person I spoke to was apologetic and undid the charge for the extra month. I appreciated the ease of the conversation and the quick correction. Hopefully the company will address the communication problems.They were great when we were getting the storage unit rental established. However, I am beginning to wonder if not returning phone calls when the customer is ready to end the storage agreement is part of the business plan. I placed 3 phone calls notifying them and requesting a return call. But I never get one. In the meantime, I am being charged for an additional month. No one ever answers the phone and all business is by appointment only. Placed another call today. The voice mail is full.
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December 2023 by S M
I had a unit with Plaza Storage. When I cleared out of the unit I waited and waited for my deposit to be returned. I've called and called. Andy assured me he'd mail it... nothing. It's been weeks. I still get invoices for a unit I don't have. The communication is severely lacking here.
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December 2023 by Skyla M
I had a unit with Plaza Storage. When I cleared out of the unit I waited and waited for my deposit to be returned. I've called and called. Andy assured me he'd mail it... nothing. It's been weeks. I still get invoices for a unit I don't have. The communication is severely lacking here.
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July 2022 by Robin McGehee
I've been using this facility since August 2021. I have zero complaints! The grounds are kept clean, we never have any entry issues, and when nobody else would even talk to me about a storage unit on short notice, not only did they talk to me, they gave me a discount for making it a long term rental! Kudos! I love the place! AND I STILL love this place!!!
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July 2021 by Joeleen Escobar
Affordable prices with large spaces and close to my house. Been with them 8 years or more.
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August 2020 by James Lanning (Jimmy)
Lots of storage options to fit your budget. Easily accessible from 31st just west of Iowa street. Easy enough to drive a box truck into.
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August 2020 by James Lanning
Lots of storage options to fit your budget. Easily accessible from 31st just west of Iowa street. Easy enough to drive a box truck into.
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November 2019 by Mama Spitta
I've used several storages but Plaza storage is totally the best... I had my stuff in storage there from 2012 till 2019.... N if I had to use a storage again, hands down it would be Plaza storage again... Thanks Plaza storages I'm one happy person....
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August 2019 by Todd Isaac
I have rented from Plaza storage for 10 years. Though it has changed owners it still offers great friendly service. Matt is good to work with and has been accommodating such as being nice and helpful the time I forgot to sign the rent check. If i need storage again I will go to Plaza Storage.
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August 2019 by Ali Alali
Beautiful
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May 2019 by Chris Reffett
Great service and really easy to work with! An organization that understands what the word reservation really means!
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May 2019 by Bonnie Neis
Matt was great to work with. Everything happened as promised. He was willing to work with me and my unique situation.
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May 2019 by Veronica Crowe
If I ever need to rent a storage unit again, it will be right here. Matt does a wonderful job.
