-
March 2024 by Tina E
I recently had an encounter at your store on Tuesday around 11 am, and I felt compelled to share my experience.While I understand that the buying process involves evaluating the condition of the items, I was taken aback by the level of rudeness displayed by one of your team members. I asked a question about a brand and asking if you guys typically purchase items from said brand. This led to an unexpected and disrespectful response, focusing on perceived flaws in the clothing. The girl stated “well a lot of your clothes had small stains. And we don’t do stain removal here that’s why we didn’t buy them” when that had nothing to do with my question.Moreover, I've been a frequent seller at Plato's over the years, and this visit deviated significantly from my previous experiences. The lack of effort in neatly returning the items, especially considering most were new with tags, was disappointing. Additionally, the manner in which my boxes were handled, kicked down the ramp without a courteous interaction, was both unprofessional and discourteous. Yes. The employee. Kicked down my boxes on the ramp by the cash register instead of picking them up and handing it to me or even placing on the counter. I had to bend down awkwardly in front of everyone in the store trying to grab my items. It was embarrassing and awfulAs someone with a background in retail management, I understand the importance of providing constructive feedback to improve customer experiences. I trust that you will address these concerns appropriately, ensuring that future interactions align with the professional standards Plato's is known for.
-
March 2024 by Google Reviewer
Staff could care less about this place. They sit watching YouTube videos while customers wait.
-
February 2024 by Catherine Bracken
Just heard about their Grab Bag sale where you get all the clearance you can stuff in a bag for $10. So stoked! I'll be there this weekend! I'm glad I got their text or I wouldn't have known.
-
February 2024 by Kaitlyn Mcneely
First off, the wait time said 10-20 minutes and I ended up waiting over an hour. There was only one worker at the front desk too, the other two workers just left her when they were obviously getting busy. I understand how they go through clothes and prices but they barely even looked through my bag because I waited in the store the whole time and watched. Not going back. Don’t recommend selling here
-
December 2023 by Marissa Graves
I went in today to try and sell some clothes, it took them an hour to sort through the one box I had, meanwhile it was pretty dead the duration of time we were there. The employees were trash talking the clothes I brought in calling them ugly, they were messing around behind the counter watching YouTube videos, cussing, and trying sunglasses on while being very loud. The music was also so loud I couldn’t even hear my boyfriend I had brought in with me. I understand work should be fun and I’m glad they were having fun, but I feel like if you’re going to act like that please make sure there’s nobody in the store. Not a very good experience.
-
December 2023 by Johnathan Sheppard
Brought in a box of clothes to sell to them. They took a decent amount of items but during the hour wait(two people came into the store the entire time we were there) the staff was consistently were yelling and cussing behind the counter, watching Mr beast videos, and making fun of some of the clothes we brought in. Music was so loud in the store that we could barely have a conversation inside. Overall a terrible experience.
-
November 2023 by Frederick Williams
Very expensive for used clothing. I should add I was visiting Lawrence when I went in.
-
October 2023 by Perry Schroeder
Gave the store two very full bags of clothes and shoes. Was told to wait on summer clothes, totally understandable but that they needed sweaters and in my bag were 7 sweaters that appears they didn't even look at. Also tried to say I gave children's clothes, just adult size small. Very rude customer service for a business that relies on customers coming back. Feels like I was swindle out of a potential sale from my bags for even gone through properly. Just very rude staff and a very judgemental attitude about them
-
October 2023 by Steven Casper
Sydney Was very helpful and she went the extra mile to help me. She is amazing at her job and I will continue to shop there.
-
September 2023 by Hunter Leihy
I always come here before I purchase any clothing brand new. Most of the stuff here is new or like new. At a way better price. Plus being in Lawrence you find stylish clothes often.
-
August 2023 by Boy Mom
Great selection, lots of great deals. Different styles than other locations as well
-
August 2023 by shelby wilson
The staff comes across really apathetic when you walk in. You have to wait a super long time if you're trying to sell and even then they aren't consistent with why they pick certain items over others. I had to wait over an hour for my one bag of stuff to get looked at and got like $2. Also they barely carry anything over a medium. I'd recommend Arizona trading company over them in a hearbeat.
-
July 2023 by Dominic Ebersole
Super rude staff and atrocious vibes. Third time I or my partner have gone in to sell to this overpriced thrift shop only to be treated as if we’re beneath the employees. Better off just selling things online and thrifting at salvation army.
-
July 2023 by Alyssa Logan
Unfortunately this place isn’t good. The manager would not give me back shoes that I wanted to sale. She said she clicked confirm but we never confirmed it with her that we wanted to sell those shoes for only $10 and they are worth more than $50. She was very rude and snappy. If I could give this review zero stars, I would. Definitely did call corporate on her though.? have a nice day pookie
-
April 2023 by Lexington Link
Great deals on clothing, but the staff acts like they hate you every time you walk in the door.