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January 2024 by Joy Mosier-Dubinsky
Everyone at Laird Noller — and particularly Kai — worked their tails off to get me into a newer, better vehicle, and couldn’t have been nicer about how hard they had to work. At no point did I ever feel like anything less than a valued customer, and I can’t recommend this dealership enough — and absolutely will gush LN to anyone who mentions they’re even thinking about buying a car. I’m a customer for life.
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January 2024 by Jacob Eidson
Each sales associate I spoke to and helped me through the process was phenomenal. I didn’t feel pressured at all and they were super transparent over every thing. Jessica especially!
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January 2024 by Doug Dawson
I feel like I have been taken advantage of by your dealership. First, a $1000 charge was added to the price of the car because I was paying cash for it. I caught that and it was removed. Then, after I signed the new invoice, paid it, and took the vehicle home, I noticed a charge of $899 for something called (loyalty prgm). I called and ask what it was, and was informed that it was part of the service fee. I told them I didn't want or need that so called benefit. I ask for a refund because it's something I would never use. Please look into this matter, and get back to me as soon as possible. Thanks Doug Dawson
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January 2024 by Elizabeth Cook
This was by far the most confident vehicle purchase I have ever made. Everyone was kind and beyond accommodating, down to helping with a toddler during the paperwork. This finally eased the car dealership anxiety and I know I'll come back for future purchases.
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December 2023 by Eli Mcginnis
These people are amazing I would recommend them to anybody. I literally drove with my mom 40 mph sometimes 20 uphill about 2 hours and 45 minutes give or take because my car was so bad and I needed a new one and the car I got from these guys was totally worth it. I honestly did not expect it to go as well as it did knowing how car dealerships screw you over but not these guys. When I tell you on Tuesday about 11:00 we called up there to see what our options were and left 10:00 Wednesday morning to go get this and drove home with my new Fusion these guys are godsend. If anybody at Laird Noller in Lawrence Kansas are reading this right now I cannot express how thankful I am to you all and wish you all the best.
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December 2023 by Patrice Miller
The employees were all very willing to answer questions, work with me on the trade-in value and assist with getting a payment with-in my budget. It was an extremely positive experience and the individuals working with me were not ever pushy. Thank you to Ashton, Matt, and I believe Dillon for making this such a smooth transaction!
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November 2023 by Lisa Taker
Great experience! By far the most relaxed and pleasant experience purchasing a vehicle. Ashton snd everyone we worked with were great to deal with!!
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November 2023 by Jeff Jones
Sales, management and finance were all very easy-going and great to interact with! My situation was unique in that the used car I was purchasing threw a last minute engine code. Laird-Noller made sure that the issue was resolved completely before delivery, and I had a safe and uneventful drive back home - which was over 500 miles! Thank you Laird-Noller for providing me with a reliable vehicle and a quality experience! I give them my highest rating, and would recommend them to anyone looking for a new or used vehicle. Thank you Laird-Noller! Jeff from Denver, Colorado
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October 2023 by Marcia Bickel
I was in search of a vehicle since mine was lost due to an accident. We encountered Erika and we looked over two Ford Escapes. We had always had a sedan and this was a switch to move up to an Escape. She showed us the features of each car and we test drove both. Both were excellent. Erika was one of the nicest salespeople I have dealt with in a long time. The finance manager was also a pleasure to do business with as well. I have been to a couple of Ford agencies in my lifetime and this is one is the tops. This one treats you like family and not just another number. I highly recommend getting an auto from Laird Noller.
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October 2023 by Abby Hoffhines
I am one that gets overwhelmed when it comes to car shopping. Laird Noller’s staff was absolutely amazing to work with and the made the process less stressful for me. They worked with my budget and what type of vehicle fit my requests. Everyone I came in contact with was friendly and helpful and willing to do what it took to get me a deal and make it a great experience!! I will be purchasing all future cars with Laird Noller!! Thank you to Erika who was very patient with me and answered all my questions!! She is amazing! Thank you Laird Noller Staff!!!
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August 2023 by Ciarra Garrett
Friendly staff who provided well customer service. I have a peace of mind that I now have a safe vehicle for my family. Aaron worked with me for two weeks doing his best to make the vehicle price workable for us both. Great people to do business with and chat!
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August 2023 by Dillon H.
Great experience, lovely staff. Matt fraley and Rolando did a amazing job. Very friendly and transparent! Couldn't recommend enough!!
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August 2023 by KariLynn R.
It's really simple. Price Match policy is listed on website. Asked salesperson about it who replied there's no such thing. Sent a screenshot as proof. Said they'd discuss with managers. Asked for details of comparable car. Haven't heard back in two days. The response I received after checking in was "The managers have been absolutely swamped and in all honesty the customer in front of them gets priority. I will try to get you an answer today." Sitting here waiting for them to decide if they want to honor their own advertised policy so I can drive 45 minutes to test drive and buy a vehicle. Guessing they don't want the sale.
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July 2023 by Elin Walters
Fantastic experience buying a vehicle from Laird Noller! This was a remote purchase from Michigan and they made the experience a seamless one. Erika Barnum was an amazing communicator and kept me updated along the process in a timely manner. Very friendly staff!
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June 2023 by Sarah Beth Houser
I had a phenomenal experience at Laird Noller. It seems rare for businesses to go above and beyond, and caring about their customers to really meet their needs and get them in the right car, within their budget, and help them step-by-step thru the process. Thank you to all the fine folks at Laird Noller for putting me behind the wheel of my Bronco!
