-
September 2024 by Nicholas Romero
Michael was very helpful in with the trade in, and purchase of a new vehicle. Very fast service and no pressure at all.
-
September 2024 by Aaron Lawniczak
Fabian was absolutely fantastic to work with!! For start to finish, the best car buying experience I have ever had (and I’ve bought ALOT of cars). Will definitely be a repeat customer in the future!
-
September 2024 by Kingjames23 !
Everybody at Laird Noller Hyundai was amazing and worked with me to get me exactly what I want.
-
September 2024 by Bob & Trice Miller
Excellent customer service, with multiple people at the dealership checking if we had been helped. Manager on duty, finance individual, Greg, and our salesman, Josh Jr., listened, worked as a team, and provided insight for us to think about during the purchasing process. This is our second vehicle bought from Laird Noller, just a second location in Lawrence than the first. I would definitely recommend them to family and friends!
-
August 2024 by Susie Elliott
I never leave reviews but this one was earned! I called to see what price I could get out the door on a new Kona. Matt Frailey, the sales manager was very friendly and not pushy at all! He negotiated a price out the door with me over the phone in less than 15ish minutes, offered to put gas in the tank for whoever gives me a ride to pick up my new car, AND offered to stay however long he needs to if I arrive late getting there! WOW!! KUDOS TO YOU, Matt Frailey at Laird Noller Hynadai in KS :) I appreciate YOU!!!!
-
August 2024 by Kameron Hill
Ms. Diana Quinn was very HONEST, which is something I appreciate in anyone. Despite issues with my car of choice being sold before I arrived, she was able to help me find the next best car and strike a deal with me. Amazing service from her.
-
August 2024 by C Smith
They kept sending me texts even though I have never done business with them.
-
August 2024 by Rodney Eklund
Long wait at dealer. Still am waiting for the car I wanted to be fixed like they said. Have not even test drove it. Not good communication from dealer.
-
August 2024 by Dominic Llamas
Absolute worst experience of any car buying experience we've ever had and we've owned well over 20 cars in our lifetime. We recently purchased a 2021 Ford Explorer Limited from Laird Noller Hyundai Genesis of Lawrence and a 2024 GMC Sierra AT4 from a competing dealer in the area and this experience wasn't even close to the latter.
The salesman was great during the sale and we negotiated on a list of 'we owe you' where Laird Noller Hyundai Genesis of Lawrence was going to complete repairs on sensors and a cracked windshield as part of the deal. We thought great - we can just bring it back in and it would maybe be a week at max but that didn't happen.
We were told the repairs should only take a couple of days when it was dropped off. However, we went back and forth with the dealership over repairs and found out it was sent to the Laird Noller Ford of Lawrence dealership for repairs to the sensors without notifying us. This was also a surprise to the service manager at the Laird Noller Ford of Lawrence dealership that Laird Noller Hyundai Genesis of Lawrence was unable to fix the issues and no communication had been established from Laird Noller Hyundai Genesis of Lawrence to their department.
Other issues we faced were in obtaining the title and registering in a timely manner. It took us a month to hunt down the title and finally the Laird Noller Ford of Topeka dealership was able to obtain it and get it to us. We received notices from the State of Kansas that we failed to register in 60 days and our bank threatened defaulting our loan because it was impossible for us to get the vehicle inspected and tagged while it was at the dealership.
After two months we finally got our vehicle back but its bittersweet because there was no apology from the dealership for the delays or how they handled the repairs. Laird Noller Hyundai Genesis of Lawrence also left the vehicle completely filthy with bird feces down the side of it. (see pictures) I'm a firm believer in leaving something better than you found it. Laird Noller Hyundai Genesis of Lawrence certainly returned our vehicle worst off than how they received it and the small attention to details on how they returned a car, to a paying customer, says a lot about how they conduct their customer service and relationship with customers long term.
If Laird Noller Hyundai Genesis of Lawrence is a representation of Laird Noller as a dealership I would highly recommend folks to look for a different dealership to do business to save yourself a lot of the headaches we experienced. Helping or showing any compassion to the customer is long gone once you sign on the dotted line. Customer service should be paramount and constant communication with the customer should be at the top of every service manager's list. I would say from our experience the optics are Laird Noller Hyundai Genesis of Lawrence and Laird Noller Ford of Lawrence are only interested in the sale and not building upon a long lasting customer relationship. This whole experience will certainly cause us to pause from buying another vehicle from Laird Noller in the future and to shop around for a dealership that puts the customer first.
-
August 2024 by Payton Willert
I bought a 2016 Chrysler 300S from Jessica Jacob’s here at Laird Noller. From start to finish the process was amazing, I will definitely be back in the future and would recommend you to aswell!
-
August 2024 by root Cat
Michael helped me through the process of getting the vehicle that was right for me. I would recommend this dealership and him to a friend :)
-
August 2024 by Aaron Wilson
I worked with Derrick weaver he was really nice and actually tried to help me get into a new car, he actually explained everything and went over it and helped me find my first car 10/10 experience would recommend.
-
August 2024 by Debra Jenkins
The customer service levels are awesome! The entire team made me feel welcome.
-
August 2024 by Judy Ventura
Fabian was helpful during the entire process. He was professional, quick to respond to any questions, great follow through both before and after the sale. I love my Hyundai Tucson!
-
August 2024 by Cameron Lawrence
Would not recommend shopping here. Came in to test drive a car and mentioned multiple times I am just browsing. The sales rep was trying to get me to sign a purchasing agreement without any details visible, only showing the monthly payment. Really felt like I was being tricked and manipulated into a large purchase. I would feel bad for someone going in there that is more naive to the situation than I was. Could easily be tricked into signing for something you don’t know any details about. Based on the paperwork I was shown, this seems to be a part of the dealership’s strategy and not just an individual salesperson issue. Sad that business is being conducted this way.
