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October 2023 by John
I purchased a 2018 Toyota Prius Prime Plus from Dale Willey Honda in September of 2023. It was a great experience. I initially called to see if the car was still on the lot and spoke with Monte. I told him I was coming from one hour away. I scheduled a time it all went smooth. My sales person was Libby. She was very kind and professional. I went on a lengthy test drive, and Libby showed me how to connect an electrical charger to the car. I've purchased a lot of vehicles in my lifetime and my experience with Dale Willey Honda was top notch. My only complaints are that : 1. I wished the detail person would have vacuumed between the front seats better. 2. The door guard trim is coming loose on a couple of spots. I did call Libby and I will be arranging to bring the car in to have this corrected. I'm enjoying the car and am happy with my purchase.
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October 2023 by Ascar Chemaoy
I just got my Honda civic sport today. Joey and James were amazing and very helpful. I was so undecided for few weeks but Joey was so help and patient and not pushy at all. I’m so satisfied with my new ride. Best decision I ever made!!
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October 2023 by Jenny Nguyen
Monty, Javiar, Libby, and Allison all took excellent care of us. We are so very pleased with our experience here. They bend over backward to make sure their clients' needs are met and we leave happy. Thank you all for everything!
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October 2023 by Justin C
Diana was great! No pressure to buy the vehicle I wanted to test drive, and she was very attentive while listening to my needs and expectations. I would definitely purchase another vehicle here.
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September 2023 by Jeanette Burlbaw
We just bought a new Honda CRV. Wonderful to deal with due to our great salesman Javier Chacon. He made the negotiation painless. When we picked the car up he connected our phones and reviewed the software that I often find irritating to learn. If looking for a Honda ask for Javier
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August 2023 by Ryan Seematter
First time customer at Dale Willey Honda. It was a very remarkable and memorable experience. From finding a car to the negotiation, along with the caring nature from my sales associate, Libby, the end to end buying process was super efficient! The sales manager, Monty was very helpful as well in getting me to come from Kansas City to buy a new car.Make sure to ask for Libby to support your next car purchase and invest your time and energy in supporting a friendly and welcoming car dealership!
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July 2023 by Leslie Bonilla
I’ve shared below a few photos that show the clear laziness and lack of care this dealership showed us on a recent repair job. The grille of the vehicle had to be repaired and the final price was more than what was quoted, coming to nearly $900. However, as the pictures show, the passenger side components were not placed in correctly. You can clearly see a difference on the drivers side which did not receive any work. The passenger side door also now catches on one of the hinges and makes opening the door difficult. This is completely unacceptable especially after paying close to a thousand dollars. This isn’t the first time the service side of the dealership has messed up on one of our vehicles. Which is very disappointing since we love their other services!
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June 2023 by Emma Wagemaker
My husband and I had a great experience at Dale Willey Honda in Lawrence. We worked specifically with Libby and Monty who are amazing. They got us in for a test drive immediately, and we’re never pushy or salesy which made the entire experience more comfortable. We even noticed a license plate light out on the car right before we bought it and Libby ordered us a new part and took care of it. Allison helped us sign all of the paper work and explained everything in detail and answers any and all questions, as did Libby and Monty. As first time car buyers we couldn’t have had a better experience. Thank you!
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June 2023 by Jordan Zaugg
Very easy and quick process from finding the car on their website to driving it home. The manager, Monty, was great at addressing and alleviating my concerns and treated me very fairly with my trade-in. Javier and Allison were were also a delight to work with. I had my reservations about buying a car (we all know how many stereotypes and horror stories about dealerships are out there), but I drove away feeling happy and satisfied with my experience here. Definitely would recommend, and at this rate I imagine I'll be back when I'm ready to upgrade to my next Honda Civic!Update: Dropping a star because I had to replace the battery within just a couple months of having the car.
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May 2023 by Anne Pescia
One of the best car buying experiences I've had. Dave was super quick to respond and answer all of my questions. Allison made financing & signing all of the documents super easy. Both were very friendly & wonderful to work with. I would definitely lease another Honda from Dale Willey in the future.
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May 2023 by Robert Steele
Be careful about the "Dale Willey" advantage or whatever they market it as. 3m tape, nitrogen in tires(useless) and rainex on your windshield for a $500 mark up. They tacked it on at signing after agreeing to a price. Would not do business with this dealership again.Service department is great, sales not so much.
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April 2023 by S Swisher
Monty and Joe were awesome to work with. There was no sales pressure to purchase anything. My daughter and I both leased a Honda Civic and a Honda Ridgeline from them because they were both so awesome. My daughter leased her Honda first and since they did such a great job for her, I went back a few days later and leased a 2023 Ridgeline. They worked with us to get our payments to were we could afford them. I usually shop around but there was no reason to because Monty and Joe were so easy to work with and they gave me good deal on my truck. Allison, the finance manager, was awesome too. She was Very helpful, informative, and very friendly. She goes above and.beyond to make sure you understand everything with your financing and payments. She does not pressure you to buy anything extra. So if you are looking for a new car, please give Joe, Monty and Allison a try. If you get close to making a deal and you are just a little short on closing it, Ask for that Monty Magic!
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March 2023 by Dahlia Day
I made an appointment online for 3/11/2023 not knowing the service center is closed weekends. I got an email from Dennis Griffin confirming my appointment for an oil change on Saturday. I show up Saturday with my bf & his truck because we made plans for while we wait to get my car serviced only to realize they are closed. I talked to someone in sales and he was also confused as to why this appointment was confirmed. I emailed Dennis 4 days ago telling him about what had happened. No response. I called today (3/15/2023), nothing was done and no one cared. I was told over the phone that weekend appointments are handled at a Chevy dealership? Why was that not communicated with me? This was very inconvenient and I don't like dealing with people who simply don't care about wasting other people's time and money.
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November 2022 by Mozammal Chowdhury
To me, their business strategy is taking advantage of customers' brand loyalty. When a dealership charges you 2 to 5K markups for a vehicle, you know at that moment that they don't care about you but your money. They say it's due to high demand and low supply when other nearby Honda or other dealerships have little to no markups. On the other hand, when I tried to trade in a Honda, they didn't factor in the market crisis and offered a significantly lower ($5K) value than other brands. If you want a Honda, I strongly recommend shopping around other nearby Honda dealerships.The same is true about their service department. I wouldn't trust them, especially Nate in the service.
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November 2022 by Meg Weaver
I had been looking for a new Honda for several months now until I met Joe and Monty from Dale Willey Honda. They made my car buying experience the easiest it could’ve been. Joe was very knowledgeable about the new Honda I purchased. Monty was very friendly as well. The Finance Manager Allison made the paperwork process easy and enjoyable. I would absolutely recommend Dale Willey Honda to anyone looking for a vehicle!
