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October 2023 by Hillary Sanz
Due to Genesis closings in the Midwest, it is impossible to get timely service of a Genesis vehicle. It is not this dealership's fault that the scheduling and availability it so poor. It is purely due to Genesis management in the area. If you are in the Midwest, do not buy a Genesis unless you're willing to wait months and drive hours to get simple service.
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September 2023 by ANF 0101
Unable to schedule a basic oil change less than 60 days out. Dealership does not answer phone. Can’t pay for service with credit card and they don’t tell you until you show up. Don’t buy a genesis
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February 2023 by Annie Rowe
Love my new Genesis GV80, highly recommend Josh Hoke and his sales team as they made this entire process extremely easy and made this a very enjoyable car buying experience!!
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December 2022 by Ricardo Godinez
The sales staff is incredibly friendly and knowledgeable! They’re great at keeping you up to date on the status of your vehicle order and being patient with teaching you how to use your car. More importantly, they’re not trying to unfairly price gouge you like many dealers are trying to do these days. The big downside is that service waiting area is really basic and even below average for economy car dealerships. You won't for a second think you’re at a Genesis dealership, you are unquestionably at a Hyundai dealership. Thankfully, there’s at least free wifi, free water bottles, and a coffee machine, but the chairs themselves aren’t all that comfortable and feel like they’re something out of the waiting room of a clinic, there’s only one toilet/stall available in the men’s restroom, and the tv is small and isn’t visible from all the seats. They don’t even provide amenities like a free car wash (which every Volkswagen dealership provides) after servicing your vehicle, which results in receiving your car dirtier and smudgier than when you first gave it to them. When you buy an expensive luxury vehicle, you expect a premium dealership experience for the life of your vehicle. Thankfully, with the first three years of complementary maintenance, you can utilize the valet concierge service where they’ll drop off a loaner car and take your car to get serviced so you can avoid the dealership experience altogether. Hopefully, the Genesis dealership experience is better in three years. For now, while Genesis vehicles are fantastic, the dealership has a lot of work to do.
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December 2022 by Matt Fraley
Manager is great!
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December 2022 by joseph kayanan
The team here was outstanding. Good, honest people with full transparency through the entire deal. Give them your business and you won't be disappointed.
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October 2022 by Barbara T.
Regarding the purchase of a new vehicle, I have to give them 5 stars! Todd Kelley was responsive & patient with us during the process. Not only that, the dealership didn't price gouge us by adding on a cost over MSRP while every other dealership in the area are. Plus they honored the dealer incentives that are happening now. This dealership respects the customer. I highly recommend their sales department! Hopefully I can say the same thing about their service department in the future.
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August 2022 by Ashley W.
During this unprecedented time, we have had the unfortunate necessity of replacing, trading and buying 3 vehicles. Todd made this experience as straightforward, smooth, and transparent as possible, communicating via text with updates on vehicle availability as well as rate changes, even doing so while he was on vacation! We highly recommend both Todd and Laird Noller for all your vehicle needs.
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November 2021 by Gail L.
Always great service and sales experience. Friendly people and good prices. The team always works hard for you.
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August 2021 by Susan H.
Best place to get a new car!The team is so nice!I worked with Tyler Dark he made it quick and easy!Everyone's straight forward and honest!If you're looking for a new car definitely check them out!
