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November 2023 by Jeffry Lewis
Really busy shop. They have a backlog. However, these guys do good work.
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October 2023 by Allen Atkinson
Fixed my oil leak and did a good job at making me feel welcome! -2010 SubaruServices: General repairs & maintenance
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September 2023 by Adam R
I took my vehicle to Doug's Automotive & Alignment to have the starter replaced, because it was sporadic and weak. Five days pass, and I hear nothing from Doug's. I called, and I was told they had already completed different fixes on the vehicle without even asking me beforehand for authorization - and that the vehicle was ready for pick-up. The starter had not been replaced, and these guys spent the time doing discursive work on the vehicle I had not asked for.\n$300 bucks later, the starter had not been replaced - and nothing of merit had really been accomplished. Further, Doug's Automotive & Alignment even had the nerve to write on the invoice that my starter is still acting weak! Holy cow.
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September 2023 by Bethel Goodenow
Car was repaired in a timely fashion, and customer service was great. Our repairs were fair and competitive against other mechanic shops. Thanks for taking care of my son's vehicle.
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September 2023 by Seth Roberts
The guys at Doug’s are great! I highly recommend them for all your car repair needs.They have done everything from the timing belt and water pump on a Lexus to AC repairs on an Xterra to simple oil changes and tire rotation on all my vehicles.They always explain exactly what issues the vehicle has and the best options for repair. If something isn’t urgent, they will let you know but make sure you are aware to be keeping an eye on it.The biggest reason I recommend them is that they are honest guys.They will shoot you straight. They are trustworthy.I like to support local business as well.Services: Air & cabin filter replacement
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September 2023 by Brian Greenleaf
Great job, didn't try to up sale me on anything. There were delays, but it wasn't due to anything these guys had any control over. Will be back and have already recommended them to others.
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August 2023 by Peter Schneider
I have been bringing my personal vehicles and my work truck to Doug's for over two years now. Initially, I brought my work truck in to correct an issue that was missed by another shop in town. We have had my wife's car in most recently and I have been dealing directly with Nick. Nick is a great communicator and is very thorough, which I'm sure these traits are consistent with the entire team. If one is to shop around, you will find Doug's is more than fair with their pricing and you can feel safe that your issue will be resolved. If there are mechanics out there looking for a job, I can confidently say that Doug's is the Gold Standard in the Lawrence area.Services: General repairs & maintenance
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August 2023 by Alison Watkins
Techs went above and beyond to help with my Honda Accord situation. Good communication and service. Highly recommend!
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June 2023 by Jessica Corbett Joiner
Helped us out when we got a flat headed out of town on vacation with our camper. We were back on the road in no time. Helpful, honest! Thank you!Service: Tires
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May 2023 by Christian G.
Fast, respectful, and most importantly fix the problem. They don't try to sell you on extra stuff, they diagnose the problem and fix it in the most direct and efficient way. Recommend to anyone looking for an honest mechanic.
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April 2023 by Thomas Horn
Always the best service I’ve received. This is a great place to get second opinions and their alignment skills are top tier. I would highly recommend them to anybody!
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January 2023 by Ahiaone Sanchez
Came in from out of state. They were able to fix my car quickly and were very nice!!Service: General repairs & maintenance
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January 2023 by Liam Hagan
Great service. Car went in sounding like it was falling apart (break problems, belt problems) and came out like new. Would recommend.Services: Oil change
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January 2023 by Darin Brunin
Straight forward, honest, and willing to talk through immediately needed issues without trying to upsell. I appreciate the thorough communication before repairs begin and notice of potential issues that could arise in the future but may not be of immediate concern. Thanks Dustin, Shelby and team!Services: Auto engine diagnostic
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January 2023 by Steve R.
Went in because engine check light was on. They got me in days before the other shops could. Turned out to be the thermostat. It was replaced and I thought was good to go. However couple days later started overheating I took it back and they discovered the thermostat was defective replaced at no charge
