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March 2023 by Google user
I bought a custom colored winch hook made by Warn, 3/8 inch, 12k load. The winch hook was exactly as expected and delivery was quick. Customer service was excellent as well. Thank you!
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January 2023 by Just Livin
Been two weeks still says order unfulfilled on order page . Order number is below as requested Placed order back in October, never was shipped have called, emailed no reply back at all, everything ordered was in stock, account still says order unfulfilled order 10680
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December 2022 by Michael Perez
Great service. Made sure I got the right synthetic line for my winch. Suggested that I get a different fairlead for the synthetic line since I taking off wire rope line. Took good care of me.
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August 2022 by Aaron Peters
I pre-ordered the new recovery gear storage bag. I couldn’t be happier with it. The mesh bottom with the zip panel bottom enclosure makes it easy to put wet/dirty gear in the bag, and then clean it when I get back to camp. No more dirty gear getting the inside of my truck dirty.
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June 2022 by Chance S
Todd at custom splice is awesome to work with, and has provided stellar products over several years and purchases, I can't recommend custom splice enough!
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June 2022 by Guy Brauning
Custom Splice has been a solid provider of ATV and Side by Side recovery gear for me for several years now. I have purchased winch extension ropes, soft shackles, and a few other products from CS. All of the products are very high quality and have performed very well for my needs. The prices are fair and the shipping has been quick to my address. I highly recommend Custom Splice.
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June 2022 by Tommy W
I’ve never had a bad experience with my orders. I’ve used my soft shackles multiple times. Even used my my cheetah rope to pull my buddy’s old shed to a new location.
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March 2022 by Minneapolis Mopar
I ordered my synthetic winch cable November 17, 2021. I have reached out to customers place several times leaving voicemails and sending emails including my order number (9509) and it is now February 14, 2022 and I haven’t heard a single word. Have still not received a refund and no form of communication in response to my messages! This is absolutely terrible customer service!!
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January 2022 by Andrew B
AVOID AT ALL COSTS. Almost a Month and a half since my order and still no shipping notification or delivery of my order. No response to my follow up email. Will be contacting PayPal to dispute, leaving reviews on review sites and contacting any local (Lawrence, KS) business associations I can. An order is an order no matter how small, if you are not prepared to run a business and put the time in for orders and customer service, don't take people's money. I will update this review if I receive my item.
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January 2022 by Andrew B
AVOID AT ALL COSTS. Almost a Month and a half since my order and still no shipping notification or delivery of my order. No response to my follow up email. Will be contacting ****** to dispute, leaving reviews on review sites and contacting any local (Lawrence, KS) business associations I can. An order is an order no matter how small, if you are not prepared to run a business and put the time in for orders and customer service, don't take people's money. I will update this review if I receive my item.
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November 2021 by Paul Vloedman
Don't buy from here. Takes your money and doesn't send merchandise. Going to bank to see if i can stop payment
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October 2021 by Joshua C
Save your money. Great communication before purchase. Absolutely none afterwards.Prior to ordering, there was a nearly instant response on the site's chat for questions. As soon as the order number was mentioned, there was no reply. Weeks passed without any delivery.Emails were ignored. Voicemails, ignored. Further chats, ignored. All the while the company is active on Facebook.I finally disputed the charge with my bank because it was apparent that I was never going to get a response or merchandise. Suspiciously it shipped 24h after the dispute was filed, presumably because Custom Splice was made aware that they were going to have to act.To this day no response.Once my package finally arrived, it was in a box that looked like it was sitting in the rain for a month. The box was water damaged to the point that it was just being held together by tape. Surprisingly the contents appeared intact.Weeks later my Factor 55 parts arrive, it is obvious that they weren't even ordered until the dispute was filed.Go spend your hard earned money elsewhere.
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July 2021 by Jody O'Neal
I hate doing this.. I made an order on April 3/29/21. The items coming from CS arrived correct and very quickly. However I ordered a Factor55 part item and it has not arrived as of 7/16/21. ON 4/3/21 I sent an email asking for ETA, Todd replied that he had put in an order with F55 and would send me tracking. I Emailed Todd for an update on 4/20/21 and on 5/11/21 he has not returned my emails. No one answers their phone when I call and No one returns messages. This is a $133.00 loss for me.Apr 3, 2021, 10:31 AMto CustomCan I get an eta for he factor 55?Custom SpliceApr 3, 2021, 10:27 PMto meI have sent the order to Factor 55 as soon as I get tracking I willforward it to you.Thanks.ToddApr 20, 2021, 11:12 AMto CustomAny word from them? Is there and alternate piece I can use?May 11, 2021, 1:48 PMto CustomCan I get an update on this?
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March 2021 by JD Frey
Have ordered from custom splice a few times now and every time they have been extremely quick to answer any questions and shipping is always just as quick. Would recommend to any of my friends in the off road community.
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November 2020 by Jeff Cotten
GREAT PRODUCTS AND SERVICE, I needed a new winch cable for my rollback and Custom Splice had everything I need. Everyone I spoke with was knowledgeable and professional. The 7/16th synthetic rope works great on my rollback. The custom fairlead is wonderfully machined and looks great too.I will order a second set for my other rollback as well. Excellent company and products. JEFF
