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February 2024 by Harriet Lerner
All the seats in the Los Angeles airport Budget rental office looked like they were chewed apart by a packs of rats. Didn’t inspire confidence about renting a car that was well maintained, nor did the state of disrepair convey respect for your customers.
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February 2024 by a husic (ahusic)
CRIMINAL!!! It should be criminal how much Budget exaggerates the costs of cleaning. Nearly half a grand for them to use a lint roller to pick up pet hair?!? Disgusting. I will never do business with Budget again. And I will lobby against them for the rest of my life.
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February 2024 by Marissa Naggi
Horrible experience. Couldn't recommend less. No explanation of fees on receipt. Just said "Misc. Fees" Had to call three different numbers for someone to answer. Checked the car in and was not told I would have to pay an extra cleaning fee for pet hair, and was not given a chance to remedy situation. She did not say a word, just secretly added $350 to my bill. What a coward. And what an idiotically exorbitant price for some extra vacuuming! Are they paying a board-certified plastic surgeon to clean it? Will they be cleaning the exterior in vintage champagne? Will they be using trained song birds to gather individual pieces of the hair one-by-one? I am disheartened, but not surprised, as this is a representation of what's wrong with our society: scummy corporations using sneaky techniques to squeeze every dollar out of average people. "Misc Charges" - ha!All around horrible horrible experience. Cost me $800 to rent a car for 4 days. Absolute garbage company and location and I will never rent from them ever again. So very disappointed. I rarely write negative reviews but they deserve every word of this. I look forward to telling as many people as possible to not rent from them! At least I feel alive because I have a new enemy-- it is Budget of Lawrence Kansas!
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February 2024 by Olivia Kloster
Was told when we arrived that the truck we reserved online was not available. No prior notice that we would not be getting the truck we reserved. Disappointed because now we have to spend more of gas. They did nothing to make up for the mistake. The associate was kind. Everything else was smooth.
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January 2024 by John Schneider
Ever since James left the PLACE BLOWS!
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January 2024 by Jake Rogers
I wanted to rent a car for a holiday travel for more than 500 miles and booked a fuel economical car (Hyundai Elantra type). But to my surprise, they said I have a free upgrade and gave a Toyota 4Runner - the worst vehicle you can if you need fuel economy. When I asked for another replacement they said I need to go to Wichita or KC airport, which is ridiculous. Ended up spending a lot on gas. Not happy how budget handled the situation.
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September 2023 by Steve Pawlewicz
This location is awesome. James called me to ensure the car they had targeted to me was ok and validated the time it was available matched my plans. Great customer service! Will definitely rent here again! Thanks James!
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September 2023 by Joey Wood
James made this such an easy experience, got the truck I needed to move my niece’s couch. The price told to me is exactly what I was charged. Will rent again at Budget Lawrence.
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August 2023 by Amanda McElfresh
The communication, pickup process, and overall experience was wonderful. The manager made sure we understood each part of the process, was informative and not pushy regarding coverage/protection for the rental, and made our cross-country move more stress-free.
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August 2023 by Cheryl
James was very sweet and made this the easiest truck rental I've ever done. 100% recommend using this specific location for an easy moving experience. Thank you again for all of your help.
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August 2023 by David Childers
You know, reviews mean less and less any more. People are quick to punish a business when things don't go perfectly and when things go right, people don't bother to leave a positive review.Our experience with Budget was excellent!But I will leave a couple keys to success.First off, reserve your rental a minimum of two weeks in advance. More, if possible.Second, when reserving, call Budget corporate and speak to a live person.Third, pay cash up front for your reservation.By doing all three of these, our experience with Budget was excellent!The people were friendly at the pickup location and they were equally nice at the drop-off location.The car was in perfect condition and very clean. It drove nicely and got outstanding gas mileage.I spent well less than ten minutes at each location. The offices were both clean and neat.The only reason I can think of for negative reviews is that people who generally have a negative attitude towards life will be more prone to leave a negative review.Budget car rentals, highly recommended!
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August 2023 by Brendan Williams-Childs
After having several bad experiences with other moving van companies it was a huge relief to work with Budget. The customer service at the Lawrence location was great, the manager was able to confirm there would be a truck for me and made it easy to pick up. It was nice not to have to worry about the van during such a huge move.
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July 2023 by Karlee Goodbody
I had a great experience renting a car. It was a very quick process, I was out the door within 15 minutes. The staff was very polite and made it a painless experience. The quote was the same price I paid. They didn’t have a full size car available so I was upgraded to a midsize SUV. I would recommend Budget to anyone looking for a fair price and quick service.
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July 2023 by lowkeykarlee
I had a great experience renting a car. It was a very quick process, I was out the door within 15 minutes. The staff was very polite and made it a painless experience. The quote was the same price I paid. They didn’t have a full size car available so I was upgraded to a midsize SUV. I would recommend Budget to anyone looking for a fair price and quick service.
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July 2023 by Holly
James was extremely nice and very professional. He called to confirm our reservation for the SUV we wanted the day before and to find out when we wanted to come pick it up. Then he called the next day to let me know the car had arrived and got it ready for us. The car was super clean and he went above and beyond to make sure we had a great experience.
