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November 2023 by Ruben Carrillo
Hands down the best company that I've done business with, they worked with me when no one else would. My salesman Gino, went above and beyond to get me into the vehicle I WANTED, do not hesitate to reach out if you need a vehicle and ask for Gino!
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October 2023 by Redd G
If I could give negative stars, I most definitely would! The absolute WORST used car “dealership” I’ve ever dealt with. They lie and say they can get you approved with your credit and a down payment but when it’s all said and done, they take your down payment, don’t even put it towards the actual car and they don’t even report to ANY of the credit bureaus. They will disable your vehicle for anything, even if the issue is their fault. Out of all the people you end up dealing with, the only one that has somewhat decent customer service is Julia. The rest of them absolutely suck and are full of it! You’ll quickly realize that they literally only care about you making your payments and when you don’t, your car will be disabled no matter your situation or what you may have to do that day. You can call them and tell them that you lost your job, lost a couple limbs and are on the verge of being evicted from your home and they will still ask you when can you pay them. About two weeks ago, I called and asked for a payoff and they told me $17,000 for a 2011 Volkswagen Jetta that only has a KBB value of about $3,500. I then asked for a maturity date and the lady I was speaking with says “Oh, I don’t know. Just when you pay it off”. She didn’t have any idea on what that even was; which further confirmed amongst all the other things that they are a HORRIBLE place to get a car from. Then, they NEVER fix anything! I didn’t know the headlights were faulty because I got the car in the day time and figured that out after it got dark and I was only able to use my headlights on high beam. Called them about the lights and was told that the lights worked when I got the car. The gas tank door was taped on with clear plastic tape and I was told by Jeremy Pine that they’d fix it but they never did. I had to replace all the tires because they lied and claimed the tires were new and they weren’t. The car didn’t even have Bluetooth and Jeremy Pine lied and said it did! The a/c worked for two months during the summer and would only cool down if it was somewhat cool outside. The leather seats were all cracked as well. During that time I needed a car ASAP, which was the ONLY reason I went along with this for as long as I did. Now, I’m in a way better situation and couldn’t have been more happy and excited to tell AE Rentals where they could shove that Volkswagen! If you can help it, DO NOT GET A CAR FROM HERE! You will instantly regret it and they will make sure they make your life a living hell as long as you lease from them! No empathy. No remorse for their mess-ups. No welcoming customer service. *BUY AT YOUR OWN RISK*
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October 2023 by Eric Watson
Do not hesitate to reach out! Auto exchange / Navicar got me approved with bad credit, extremely grateful for the miracle they made happen for me! Thanks a lot to my salesman GINO!
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September 2023 by Samuel Nasworthy
Just all around bad, I walked to work everyday. Then took all the money I saved up to put down on a car, I thought I was buying a car but turns out it’s a financed lease a 15,000 dollar car turned into a 30,000 dollar lease, not to mention the 3.5% convenience fee tacked on. They swindle me and pencil whipped me into a car, it was the first car I had ever bought and possibly one of the worst life decisions I’ve ever made. Brandi the customer service lady is nice she really is and I applaud her, but Ben the sales man lied to me. Even said he would give me a referral bonus and I got my mom to buy a car that day too and never received the money. They got me a really good insurance deal and then when it came time to renew the insurance took away all of these discounts it’s almost like they had a deal to get people in cars, Ben told me my credit score would go up after 6 months of making payments and I could refinance, THEY DONT EVEN REPORT CREDIT. I had two tires go flat in the first month, the key to my car doesn’t match the fitting to my doors so if the battery dies I can’t get in, I’ve been with them for a year and 6 months and now I’ve just had it, I even see they are changing the name of their business to NaviCar probably because of the fraudulent business they’ve done and the lives they’ve made hectic under the name AutoExchange. If you buy a car from them make sure you do not finance through them.
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September 2023 by Lugenia Antwine
I have been making my payments on time. I been calling Brian telling him when he sold me this car they try to cover it up. But now I been washing my car my rim is blue. Brian going to tell me he can’t do nothing and it would cost 125$. Please do not go here.
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August 2023 by April Hummel
I needed a very fast turnaround on a new vehicle and Gino made that happen for me. Gino and Auto Exchange were life savers and I would highly recommend anyone going through them when they need a second chance. Edit to my original post: not even 5 months in and this has been a terrible experience. They changed my automatic payment dates on me so now I'm late with every payment. Then my insurance lapsed accidentally and after spending a ton of money to get it going again and sent in the proof, I'm still sitting here waiting for them to turn my car back on so I can get to work. Not even responding to my texts now that they got what they wanted. They are very expensive and the car doesn't belong to you in the end unless you pay even more money to purchase it, and they don't report to the credit bureaus either. Much of this was realized after I signed up of course and got stuck in this. I do not recommend Auto Exchange, aka Navicar.
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August 2023 by Farrah Washington
Bad cars-issues happened within weeks after buyingBad customer serviceThey cut your car off after being late 2 weeks! How do you get to work to pay them!?Very rude managerThey will rush the process & intentionally not tell you important details.AVOID THIS PLACE
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July 2023 by Taylor Wood
Auto exchange has been the worst experience I've ever had with a dealership. My cars engine has been messed up and is under warranty and they've been giving me the run around for over a week now on getting it replaced or putting me in another vehicle. They've told me SEVERAL times that Matt, the general manager, is suppose to call me. It's been DAYS and I have not received a call. I've called back about 6 or 7 times trying to reach this guy and NOTHING. I've left him a voice mail and I've called his phone 3 times. NOTHING. I will NEVER get another car through this dealership and I will NEVER recommend anyone to this dealership. I am absolutely fed up. And as soon as I can get my car back, I will be going to a different dealership to trade in my car and take my money else where. WORST EXPERIENCE EVER. Customer service has been horrible, nothing but attitude from staff. Little to NO help at ALL from staff.
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July 2023 by Justin Mullin
I highly recommend you avoid this dealership. They are the stereotypical “shady used car lot”. I purchased a 2021 VW from auto exchange through Jeremy pine and 6 weeks after purchase I found out that the car has a major engine issue. Two mechanics looked at it and both agreed that the likelihood of this issue taking place in the 6 weeks that I owned the vehicle was very slim. When brought to their attention I was greeted by a very rude and condescending Jeremy Pine. I received no apology for what was happening. He simply did not care. When I emailed the owner I basically got a “sorry for your luck”. Please do not do business with them no matter how desperate your situation is.
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June 2023 by Maria Gallardo
I purchased a 2016 jeep and gave my 2018 impala premier. They gave me $20,000 for my car and the jeep was $22,999. They financed me $12,000 which is way over from the $3000 I should’ve paid. Today a year later I asked for a pay off to get out of this purchase and their business and they told me it was 13,500?? I recommend not to purchase any cars with them they are MOMEY HUNGRY. This was my first car I ever purchased on my own without my mom and they took advantage of me. Shame on you Auto Exchange… also to add two month into me having the vehicle the transmission was leaking and I had to get a new one and we all know those aren’t cheap.
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March 2023 by Shawna
If I could give more stars, I would. Hands down the best car buying experience my husband and I have ever had. Mason McGraw helped us find the best car that would work for our needs and that was within our budget. Mason wasn't pushy, didn't rush us to get a quick sale, he communicated with us throughout the entire process. And kept us informed. The best part of all of this beside getting a new car, we did all of this over the phone. Loved not having to spend hours in a dealership.We highly recommend Auto Exchange for anyone who wants to be treated like a person and not just a possible sell. They will go above and beyond to get you the car you need or want! This is the only place we plan to go from now on.
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March 2023 by Marekica Wheeler
This company does not care about your livelihood i made my car payment and my insurance on a business day they cut my car off saying they can't turn it back on until my payment shows processed. My insurance told them that my insurance Was active but they still refused to turn my car back on. I had to pick my daughter from school and they wouldn't even let me go get my daughter. Samantha was very rude and told me she will get to me when she has the time to and Blanca laughed in my face i wouldn't recommend this company to anyone. I understand you have to have full coverage an i paid my insurance said i could start my car til Monday.
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March 2023 by Jessica Oaks
Don’t waste your time. They only sell lemons and when it breaks down on you, which it will, they use their extended warranty company to tell you it won’t be covered. Brandy in their office is extremely unprofessional and will constantly talk over you when you have concerns. The cars they sell will last at best 6 months before needing something serious fixed and you’re out thousands of dollars.
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March 2023 by Clareatha
Gino and Jeremy went above and beyond for me. When everyone else turned me down, on getting a nice car, they didn't. They are very knowledgeable and they listened and helped me. Thank you guys for all you did. I give the Most High The praises, for leading me, to them. HalleluYah ??
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January 2023 by Javon
Auto Exchange is now my favorite dealership. They work with you in the convince of your own home. Gino in sales made this process soooo easy for me. I recommend this company for a great reliable car and great acts of kindness. Great job GINO!!! ?
