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November 2023 by Margaret Simanowitz
Lindsey Tavis is amazing. So helpful and caring. A pleasure to work with.
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November 2023 by Elizabeth Davis
Everyone is extremely helpful, timely and incredibly nice!
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October 2023 by Ronald Tavis jr
Great office an always the most helpful group of people!
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March 2023 by ron webb
TRENTON PETER AGENCY, LLC | AMERICAN FAMILY INSURANCE Give Hannah a call to get very reasonable Insurance that beets avery body else.
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February 2023 by Christopher Channell
Fast, friendly, and thorough service. Finding yourself with a blown out tire on the side of the road with high speed traffic flying by, the quick response of American Family Insurance exceeded my expectations. Thank you Trenton for assisting me on that day from over a 1,000 miles away.
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December 2021 by Cullen Lewman
I had my vehicle stolen in downtown Kansas City from my work. I tracked down my own vehicle and saw the thief run from me. He hit a van, a light pole, and a curb. Then proceeded to run for many many blocks. The police did it not do finger prints or anything due to an overwhelming amount of calls. Honestly felt very bad for them.The situation that I am in is because I switched over bank accounts and closed out my previous bank account. I did not switch over my insurance. I acknowledge I made a mistake but the insurance company canceled my insurance on November 11th when my payment was due October 23rd. The only attempt to notify me was a piece of mail that wasn’t even certified.At the time of my vehicle theft my insurance had been canceled for 12 days. I did not receive an email to notify my truck insurance was being canceled, a text, or even a phone call.The day before Thanksgiving I was notified my insurance was canceled and I am on my own.I have been on autopay for OVER TWO YEARS WITH AMERICAN FAMILY. NOT A SINGLE LATE PAYMENT OR ONE ISSUE. How can companies preach customer service and they are here to help. The senior claim manager with American Family has been the most rude individual I have ever communicated with. The corporate American Family is saying the Agent can help and the Agent is saying it’s up to corporate.How can someone pay their payments for 2 years on autopay and then it gets returned for CLOSED ACCOUNT so they send a letter and cancel my insurance without a sliver of effort to notify me.
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December 2021 by Shalon Collins
The ladies that work here are very good. Very helpful!!
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December 2021 by Cullen L.
I had my vehicle stolen in downtown Kansas City from my work. I tracked down my own vehicle and saw the thief run from me. He hit a van, a light pole, and a curb. Then proceeded to run for many many blocks. The police did it not do finger prints or anything due to an overwhelming amount of calls. Honestly felt very bad for them. The situation that I am in is because I switched over bank accounts and closed out my previous bank account. I did not switch over my insurance. I acknowledge I made a mistake but the insurance company canceled my insurance on November 11th when my payment was due October 23rd. The only attempt to notify me was a piece of mail that wasn't even certified. At the time of my vehicle theft my insurance had been canceled for 12 days. I did not receive an email to notify my truck insurance was being canceled, a text, or even a phone call. The day before Thanksgiving I was notified my insurance was canceled and I am on my own. I have been on autopay for OVER TWO YEARS WITH AMERICAN FAMILY. NOT A SINGLE LATE PAYMENT OR ONE ISSUE. How can companies preach customer service and they are here to help. The senior claim manager with American Family has been the most rude individual I have ever communicated with. The corporate American Family is saying the Agent can help and the Agent is saying it's up to corporate. How can someone pay their payments for 2 years on autopay and then it gets returned for CLOSED ACCOUNT so they send a letter and cancel my insurance without a sliver of effort to notify me.
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July 2021 by Todd Steinmetz
Very friendly people, great price for insurance!
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March 2021 by John Bechtold
Trent and staff are always very willing and able to assist. Very friendly atmosphere. Best agent I have ever dealt with. Will stay with Trent as long as he is in the business.
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March 2021 by Terry Bullock
Always nothing but great experience. I live a long way from this American Family office, but wouldn't think of dealing with anyone else. Just a phone call away and amazingly fast speed of getting my needs taken care of.
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March 2021 by Hillary Anderson
Highly recommend Trent and his team. Helpful, courteous and very knowledgeable. Happy we made the switch to a local office that cares about their clients and it shows.
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March 2021 by Cathy Hoskins
Staff is wonderful Hannah is fantastic! She always replies quickly whenever I have needed help and super friendly and sweet.
