-
January 2024 by Gretchen Hoskins
Every staff member I’ve encountered at this pharmacy work so hard and despite being incredibly busy ALL the time still go out of their way to do everything they can to help. So many things are not in control of a pharmacist/pharmacy like drug shortages, insurance issues, etc. and I have observed staff go above and beyond for myself and others, despite people being rude and expecting miracles. People come in shocked to find these individuals haven’t worked out all of their problems without thinking “why would they NOT want you to have your meds?” It’s incredibly frustrating to deal with shortages on a monthly basis but they can put in order after order and it’s the pharmaceutical companies who are not producing/delivering medications in a timely manner. Been going here for years even though I’ve moved simply because of that.
-
January 2024 by Suzanne Licata
Horrible customer service at the Pharmacy! After confirming prescription is ready for pick up over the phone, when I get there less then 2 hours later, it’s not available. Can’t even find the order. Not once but multiple times. Slowest drive thru line and the employees couldn’t care less. Rude! Not friendly! Not trained! Time to move our family prescriptions to another provider.
-
January 2024 by Thomas Bridges
Not against Walgreens themselves, but BE AWARE: They use Door Dash to deliver Prescriptions and the driver's will just drop off at door of Incorrect Address. Now my prescription wasn't for life saving medicine, but yours might be.
-
January 2024 by Jamie J.
Every time we try to pick up a prescription at this pharmacy (new or maintenance) there is a problem. Every. Single. Time. Even if they've sent a text saying it's ready. We've only continued using them because our insurance has required for maintenance meds. Hoping our recent change in insurance is different. Walgreens and CVS are notorious for problems anymore.
-
January 2024 by Colin Yager
The worst organization of any business. No coordination, no communication, no consideration - never going back
-
January 2024 by Joanna Lyon
Worst in town. Totally inept. Didn't tell me that the med I needed wasn't in stock, then said it was, then said it won't be ready for a few days. I had surgery today and kind of need the pain med. I asked if they could get it from another walgreens, they refused.
-
January 2024 by Brigman Bell
DO NOT SUPPORT THIS LOCATION!!!. Take your prescriptions to another company or location. The employees are treated DISGUSTINGLY. I’ve seen the way their bosses talk down to them, give them double standards and ultimatums, target them and retaliate against them. I’ve come through the drive through while workers were in tears because of the way they are treated at this store and I personally will not support such an environment and have since changed pharmacies that value and support their employees. The general manager and pharmacists should be ashamed of themselves and honestly some of the treatment should be illegal but unfortunately is not. DO NOT COME TO THIS LOCATION!!!!!!!!! Honestly don’t even support Walgreens if this is their level of ethics. SHAMEFUL and DISGUSTING. It’s 2023 and this is not acceptable. If you believe people should have safe, ethical, fair places of work then do not support this Walgreens, because it would go against basic morale.
-
January 2024 by Bailey Thompson
Easily one of the worst Walgreens, try CVS down the street
-
January 2024 by Gary Gabauer
Worst pharmacy I've ever dealt with... I'm on an inhaler for life and they can never seem to get it filled til 3 days after it's due.
-
January 2024 by Allison Riker
I have been coming to this Walgreens for about a year now and every single person in this pharmacy is incredibly kind and helpful every time! Alicia specifically was insanely nice and provided me and my mom so much assistance when picking up her prescription. Alicia deserves lots of recognition for her wonderful personality and representing Walgreens with grace!
-
December 2023 by S H
Tuesday my daughter called Pharmacy and the person who answered the phone(it was not a person at the Vivion location) was not able to help her. I asked to speak to a pharmacist. Kelyn answered the phone. He was able to tranfer a script from another Walgreens and filled her script two hours earlier than expected. I was also able to update her second insurance and the pharmacy tech helped me with that. Thank you Kelyn and the tech for your outstanding service.
-
December 2023 by ANDREW MEDELLIN
Staffing issues...okHowever your sign says lobby closing at 5pm, and Im standing here looking at closed overhead doors at 430. The drive thru line is around the building, so no prescription pickup today.
-
November 2023 by Patrick Fields
I would like to express my dismay at the overall lack of professionalism and courtesy for this location. I had moved all of my prescriptions over from CVS, which I will be moving back to CVS after 2 years of using them. They have nothing but issues with my prescriptions, each time they say it is either the doctor or my insurance. They tried to tell me I was denied prescriptions due to the type of insurance I have, which I have been getting the same prescriptions for going on 14 years now, and they are always covered. I have a job and work 5-7 days a week with very good insurance, and pay a good portion of the insurance and it is not a welfare program, which I was told that is the problem. This last time was the last straw at this location. They have changed personnel several times, which now someone when I ask to talk with a pharmacist I get the helper. The helper (tech) is completely rude, another new person, who wants to argue with me on my insurance, and that it isn't their problem. Tells me I need a preauthorization which is incorrect, the medication doesn't need a pre-auth code it just needs to be ran correctly. They just never seem to have the medication, and they don't bother to treat personnel with respect or dignity. I wish I didn't have to be on them, I wish I was as healthy as I was in my early 30's but I am not, and then to be told its my fault or my insurance when it is a 90 day supply I do not want a partial fill, why you might ask, is because you don't get the rest of the fill, it just goes away. I put on in my file to not have partial fills so now, they just don't have the meds or decent personnel. It looks like I go to another chain and transfer my scripts. This is the worst I have had to deal with at this Walgreens on the corner of Antioch and Vivion. I wish it weren't so, but they don't know how to treat people with respect, I cannot get to an actual pharmacist and the new tech which keeps a person from getting to talk with the pharmacist, really point blank is terrible. I hope they understand that when business leaves their store, those people aren't coming back. Besides the homeless hangouts they need to talk with their techs. Bye, Bye Walgreens.
-
October 2023 by katelyn g.
Have had a terrible experience with the pharmacy here. Had trouble with one of my prescriptions and the pharmacist on the phone hung up on me because I asked to speak with someone else because she was being rude. She told me "because I am not giving you the answer you want" when I was trying to figure out my situation. Today I went to pick up a refill and they had cancelled it after 4 days for no reason when their policy is to cancel after 10 days. Super frustrating and will be switching pharmacy's.
-
October 2023 by Melissa Burrows
Filled my prescription and noticed they gave me the WRONG dosage. It was printed correctly on the label but the pills were wrong. Then, I brought it in to get it fixed and the woman tried to tell me I was crazy and wouldn't help initially. She finally brought it to the pharmacist who immediately confirmed I was correct and filled a new prescription for me...but...then he proceeded to give my prescription with my personal information on it to a different customer.o has to get his attention and tell him that it was mine, not hers. Plus, after all of this, they put in the computer that they gave me a new prescription fill so I no longer have any refills left. I won't go here again.
