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August 2024 by AE CareyHomes
Carly in service was outstanding, after a poor experience at thoroughbred ford Victory ford has now earned all of our future business.
Thank you Carly
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August 2024 by Cleveland Chatmon
In reflection on my experience with the dealership. I recognize that things could have been done with a little more honesty and forthcoming. What I mean by that is I never understood the pricing, did not believe that the salesman and his boss honored the A- plan pricing that I wanted do to my certificate for my A-plan. There are different pricing on different paperwork that received. There also is a discrepancy on the MSRP because the cash price says under 80,000$ but the document that the IRS needs to get the pricing off of they have the vehicle priced at 80,300 so I wouldn’t get the 7500$ tax credit. I’m not sure why because I clearly believe the truck is under 80,000$. I went back up there to get explanation and Jason Vroman gave me a bogus document with incorrect information. Called me a month later to get the numbers of the a A-plan. Not a good experience, and didn’t get what I wanted.
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August 2024 by Shannon Harrelson
They were patient and attentive and worked with me to solve the problem; while it’s still a work in progress I trust them to help me get it resolved.
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August 2024 by Darrin Freeman
Great team all around! Started at the service department, talked with a salesman, ended up buying a new truck all in a short amount of time!
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August 2024 by Tommy Quinn
Brought my car in because it wouldn’t start. They got it up and running, but told me I needed ANOTHER part, then they told me I didn’t need it. Have had it for 5 days and the power steering is now out (was working when I brought it in) and the check engine light is back on. Did I mention this was my second time at the shop in the last six months? Anyways long story short this is a nickel and dime dealership service department and is a joke when it comes to ACTUALLY fixing your vehicle. Go support a small locally owned repair shop before throwing your money away on a clip joint like this one.
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August 2024 by Mike Gehl
Great turn around and communication!
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August 2024 by Ryan Parker
I’ve been here two different times. The communication is not great. They did the repairs just fine, one time a repair I asked them not to do they still did it. But this last visit they did find recalls we didn’t know about so that was cool. However we communicated we needed a shuttle and it didn’t happen first time.
So overall communication is lacking here.
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August 2024 by Rachel Haskett
Great customer service at Victory Ford!! Advisers are always very helpful. We are repeat customers because of the staff.
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August 2024 by Mike Kermashek
Excellent service dept.
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August 2024 by Tom Sudyka
Andrew was so great! Ask for him if you are in the market for a new Ford!
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August 2024 by Tim Allen
My truck was not fixed. They do not like to work on older Fords (2008 and 234,000 miles). They quoted a price to replace the water pump. They started the replacement, but found a damaged sensor. A new price was then quoted which was too expensive.
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August 2024 by Linda Drabik
Everyone is exceptionally nice and helpful. No pressure at this dealership. This was the easiest vehicle purchase that we have ever made. The Sales Mgr was so easy to talk with and ordering a new vehicle was a very simple process. Our Sales Person went out of his way to make our experience seamless. We highly recommend Victory Ford.
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August 2024 by Tony Walter
I would highly recommend Victory Ford and Chris Rayl (Sales Manager) for anyone in the market for a new vehicle. They went above and beyond during my recent search and purchase of my new F150.
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August 2024 by Robert Evans
Excellent service and pricing. Always a pleasure to do business here. Knowledgeable service personnel with customer service as a guiding principle
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August 2024 by Charlesetta Burrell
Very nice personality, thorough and knowledgeable. Carly is very much appreciated by me.
