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January 2024 by michael Sullivan
Same owners as victory ram. Don't do business with these people.
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December 2023 by Brian L.
If you want rounded out lug nuts and cross threaded drain plugs this is the place for you. After an overpriced oil change you will leave with more problems than you came in with. Last oil change they told me that my battery was weak and wanted to sell me one. Now this oil change I asked if the battery tested good? Yes the battery tested fine. When I get home and popped the cover on the terminals they had a huge amount of corrosion on the terminals. I'm pretty sure they never checked the battery and once again they sent me out the door with rounded out lug nuts. The only tool these technicians know how to use is an impact driver and let me tell you, they drive it home. I'm pretty sure they go home and watch Days of Thunder every night. Someone should teach these technicians how to use a torque wrench. I can't even say how bad the customer service is in the Quick Lane. Probably the worst customer service I've seen and I'm not just comparing them to other quick lanes, it's the kind of service you would expect in a drive through trying to get a $5 value meal. These unprofessional people are not the kind of people I would recommend or trust with my own vehicles from this point forward
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August 2023 by Dalton B.
I would definitely pick another place to take a vehicle to and I'm never going back. I took my 2011 F-150 XLT in due to it making a loud grinding noise while driving. I was speaking with a man named Jimmy, and this is what i was told.... "to fix the noise, you need to replace part (A), which is going to cost $750. However when we get in there you might also have to replace part (B) as well. If that's the case it would come to $1050." When I heard that I told them to go ahead and replace the part and call me to update. I received a call the next day informing me that i needed part (B) as well. I told them to go ahead and replace part (B) and asked what the total would be. Jimmy informed me that it was going to be around $1950. I told him that's not the price I was given yesterday and that it would only be around $1050. He kept trying to tell me that he said the day prior "the $1050 would be in addition to the $750." However he most certainly did not say that and if i knew that i wouldn't of even had them do the work. Now I'm stuck paying or part (A) and my truck still makes the grinding noise. Very shady at Victory Ford. I would watch out.......
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November 2022 by Phillip S.
Crooks. What happened to treating people properly? Ford forces me to go here if I want things fixed under the warranty. Not only do they not fix the problem, I leave with new problems. Avoid this place like the plague.
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June 2022 by Pamela S.
No communication, No customer Service, Do not honor the quoted amount, Do not honor discount coupons they send, cannot believe the specified completion date. Recall work never completed in 2 weeks they had my vehicle. It's bad when the customer service manager tells you they have bad customer service and they do not care! They are too busy to care. (Smoke breaks take up too much of their time.) Customer Service Manager (term/title used lightly) said he's unable to do anything or he gets called to HR. So they don't care. WOW!
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January 2022 by Richard Clarke
I chose this dealership over others in the area because they provided outstanding service and customer support for my vehicle. I have only taken my Fusion to Ford dealerships and this one ranks high on my list. Great place.
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May 2021 by Josh F.
Never in my life have I dealt with a more unprofessional, arrogant, spiteful, rude, threatening, service manager. No one in the service department communicates anything to others. I called multiple times, spoke with service advisors, had my original dealership call, and set up for me to come in for warranty work. I was told the part was still under warranty by an advisor there. When I arrived, no one knew anything about it. They finally get me in, and after a bit, the manager comes in and tells me the part wasn't from them originally, that they had it brought in from a parts store, so it wasn't under warranty anymore, as the part store warranty was shorter. Tried to sell me a replacement for more than they cost. Was mad, do I got my kids and started to leave when he said "well you should have called". I snapped back at him that I did, that no one there knew how to relay anything, and that I was told that it was covered. He gave a sarcastic sorry, and I told him to f off. He then proceeded to follow me out, saying "I bet you wouldn't say that to me outside of here" I said did you just threaten me? He said no sarcastically. So I said he was f-ing incompetent and walked outside. My car wasn't there so when I asked where it was I got a very sarcastic "I dont know" it pulled up a few seconds later and then words were exchanged that I honestly can't remember as I was so angry I couldn't think straight. I threw my coffee down, had my 2 year old stand next to the car, while I loaded my infant into the other side. While I was doing that, he walked up to my 2yo, and said to her "I'm sorry for your dad." At this point I was shaking I was so furious. I came back around, put my daughter in the car, said f you, and got in my car. He then started trying to shame me because my car is a Hyundai. He was saying "nice hyundai" "enjoy your hyundai" that's a cool hyundai. I pulled out quick as I could before it could escalate any farther. Did I maybe overreact a lil bit, yeah. Should he as a manager handled it differently, 10000% He should have never blamed me for the situation, and should have just asked me to leave, not follow me threatening and then taunting me. Though if he wouldn't had blamed me, I wouldn't have ever got upset to the point I did,, and nothing would have happened. But in NO WAY, should he have EVER walked up to my daughter, especially in the middle of what was happening, and say something to her that intended to upset me more. That was so far beyond unprofessional and unacceptable, and the dealership should be absolutely ashamed on behalf of him, if nothing else, just for that alone. I will be calling to speak with the GM, and I will be reaching out to Ford corporate to file a formal complaint to let them know what happened, and how their manager handles things.
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March 2021 by Robyn R.
I took my car here for an oil pan repair after having it at another dealership for over a week with no progress. Victory got me in quickly and completed the repair in 45 minutes. 45 minutes! The other dealership was going to keep my car for 3 weeks due to back log and only one technician. I'm so glad I pulled it and switched to Victory who will have my business going forward. (And they washed my car!) Great service from this team!
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January 2020 by Tim Dawes
Fast friendly service
