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June 2024 by David Johnson
Staples staff is the greatest!
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May 2024 by Taylor McKnight
Unknowledgeable staff, not enough staff, only a single cashier and no one to help anyone. The item I wanted was there, no one could help me find it since it wasn’t on the shelf. Amazon it is.
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May 2024 by George Jamoh
In all the years I’ve been dealing with store associates, this is the worst I’ve ever been treated. It was obvious the large lady at the printing center did not want to help me. She pointed to the self service printer and told me the computer would walk me through it. I just needed one color copy. She had an absolutely disgusting attitude. After about 20 minutes I finally got a copy from her and it was bad quality. She made excuses to tell me it was copywrited but it was a digital print I purchased online. She refused to reprint it and said she wasn’t going to do it. I’ll never step foot in this Barry Road store again. This lady should never work in customer service or work around other people. She’s a disgrace to the human race.
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April 2024 by Jordan Williamson
Lady for pre-check had us waiting 20 minutes to then tell us she doesn’t take appointments after 4. She could have easily told us that when we got there. Then took the people that made appointments at 4:40, which wouldn’t be that unusual other then she just said she doesn’t take appointments after 4pm.
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February 2024 by Steve Beck
Took care of a return caused by a system issue quickly. Great customer service. Thank you!
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February 2024 by Lindsey Mrowinski
I went in to make copies of a large order I didn't want to print at home. I was not greeted by anyone, although 2 employees were standing behind the counter. I literally had to tell them I needed help with a print job. Their reply "You're gonna help yourself on the machines." And they pointed. So I told them some of my job was difficult, to which they said "The machine will walk you through it." I went to the machine and started figuring it out on my own, but as soon as I started printing, the machine got a huge jam. I was already frustrated and short on time, but went to the counter to tell them. As soon as I got up there, I was greeted with "What? You already broke it?!?" By this time I should have just gotten my papers and left, but instead stared at that employee and said, I came here for help. And I'm Not getting it. I didn't break your machine. Please do this job because that is why I came here. For help." She did the job in silence and didn't even offer any apology. I definitely won't come here again. There are much better stores close to me.
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December 2023 by Clint M
People that work there are nice enough, but don't man the check-out lines very often. It's always a wait. Don't even bother with the in-store coupon they give for Amazon returns. It's only good for about 2 products out of a 1000. Just a laughably stupid promotion that might actually have customers buy something in what is an obviously dying franchise that needs it. But is too greedy to give you an actual $10 coupon that works on a $2000 PC or other equipment. I mean that .5% might cut into their profit margins.
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November 2023 by daniel agnew
My fiancé and I went to get photos of our sonogram printed out and the women (Michelle, I believe) helped us. She was fantastic and so helpful that we will only use staples for anything like this. Highly recommend.
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October 2023 by Daniel Wingerd
It’s like you’re annoying the staff here by just existing let alone asking questions or asking for help.
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August 2023 by Rusty Dusty
Fair warning, do NOT even attempt to come to this location for your TSA precheck as a walk-in. They will take every appointment prior to you, even if their appointment isn't for another 30 minutes. I waited for 2 hours at the front of the line and did not get processed.
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July 2023 by Jay Breakfield
I had to return an item that was purchased from another store to have it shipped back. I went into the store at about 130pm 07/15/23 and was instructed to the ship it area. The associate by the name ROSE practically thought I was invisible. She looked at me didn’t speak and barely even looked up along with her looking like she was annoyed. ONLY after me saying hi and asking her how she was she finally opened her mouth. After the customer behind me approached her who surprisingly was white guess what she was chipper. I get working in customer service can be tough BUT you should be treating all your customers with respect. I didn’t wanna cause a scene but if this is how customers are treated you need to make some changes.
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June 2023 by Hunter Houck
I went for a walk-in TSA PreCheck enrollment. The person who helped me was great. The PreCheck enrollment machine froze and crashed, but he restarted it and got me enrolled. If you want a walk-in PreCheck enrollment, make sure to get there before 4:00 pm.
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June 2023 by pop k
Very happy with Staples management and staff
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May 2023 by Caroline L.
They charge you $20 for printing in store and so not have a sign or even tell you that they charge you this fee. It makes me feel like they took advantage of their customers and don't want customers in their store. I was upset about it and called afterwards and they did not care.
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May 2023 by PJ M.
I rarely go into stores like this but I needed some color prints...I will say I did go in last 15 minutes before close but nonetheless I work retail. The 3 people working didn't greet or try to help at all. I grabbed some pens and printed my documents I went to the register but needed a few more items... the cashier finally spoke to me told me what aisle I needed to go to and then when I went to check out told me the store was closed. All registers had already been shut down for the night. The other two workers were already in the back and then cut the lights off with me still in the store.I WAS DUMBFOUNDED... I KNOW THAT CANT BE POLICY.
