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January 2024 by Cheryl
I went in to purchase a new iPhone for my granddaughter. We were greeted and helped immediately. The salesgirl told us the cost of the phone would be more than what it says online, with a very vague explanation as to why. After she scanned the phone, she said the total price would be almost $100 more than she had just told us moments before! When I pointed this out, she gave a very snotty look over her glasses and told us to let her speak. I let her speak and when I asked her another question, she gave us extremely dirty looks instead of helping us. As we walked out, she went to the back room to put the phone away and very loudly started cackling to her coworkers. Very unprofessional and we will not be coming back if this is how customers will be treated.
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January 2024 by Zach Downing
Can’t thank Lebron enough for helping me with my issue involving a stolen phone. I would highly recommend this T-Mobile location. Ask for Lebron, he will get ya right.
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November 2023 by Jamie Mustard
Customer associate and Manager only hear what they want to hear. I feel invisible. They don’t want to listen because they know everything. They run back and forth to the back room every couple of minutes. Very annoying. Ready to switch carriers.
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September 2023 by Oswaldo Orellana
I been meaning to leave this review and finally got a chance to do it. I came to this store about 2 weeks ago to have my information transferred from one phone to a new phone. Brittani was super helpful and stayed with me the whole time making sure that information transferred correctly. It took about an hour and a half and instead of just leaving me there bored for that long, she was always making sure that the phones were doing what they were supposed to be doing. Brittani was super helpful and extremely nice. I definitely recommend coming to this store. They definitely care about you concerns. Thank you Brittani once again. You were totally awesome!!!!!
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September 2023 by Eric Rush
Completely useless. Cannot purchase, exchange, repair, or upgrade any device or plan. It is completely bereft of any point in existence. DO NOT BOTHER COMING HERE FOR ANY REASON.
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August 2023 by LaTisha Kusler
Weve been long time customers 14 + years and don't feel appreciated by the company. I mean they offer no credits or lowering of the bill. However the 3 people that helped us they were very knowledgeable and amazing
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August 2023 by Jason Hay
Thanks , for the experts. The hole team helped figure out my communication problems. Good job. Thanks . Jason
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August 2023 by Greggory GVP Sr.
I went there to try and get my phone fixed with the full coverage I have on my phone (Samsung Galaxy S22Ultra 1TB) They kept insisting I replace my phone. I was okay with the idea even though the lost time I got a new phone it took 43 hours 26 minutes to finish transferring my files from my Note 10+. But they wanted to down grade me to a Samsung Galaxy S23Ultra 512Gb and charge me $250 on I phone $980 more then the phone they wanted me to get for the replacement..... GET BENT! I paid $2000 for this phone I'm not paying $250 for half the phone I currently have. Then they insisted on closing a sale on trading my phone in for $350 TRADE-IN for the SAME PHONE they wanted to charge me $250 for replacement meaning they were trying make me pay for a new phone I didn't want full price with a $350 discount instead of getting it for only $250. In what world does that sound like a better option!?
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June 2023 by Terrone Garner
The store manager displayed the most disgusting-unprofessional behavior I have ever experienced. I bought a phone from them, the rep that sold me the phone told me my bill would be a specific amount and to come to the store if anything looked funny on my bill. Well, it did. I went to the store and was met by Brendan Dunn. Immediately he was nonchalant and very dismissive to the problems that i was having. I had to call customer support from my cell in the store because he refused to assist me. “I’m not going to call them because that won’t help me,” is a direct quote from him. I had to visit the store two other times to resolve this issue and it was mainly done by the care team over the phone. I’m not usually one to leave to leave negative reviews but this store deserves 0 stars.
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April 2023 by Jeff Templeton
Kourtney, Shannon, Adrian, Brendan and Lebron were all very helpful and patient
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April 2023 by R. Rayne Clark
After many hours spent on the phone with various reps, all who made the situation worse (very abnormal for T-Mobile), the employee at the store was able to get things taken care of. Not only that, but she fixed some things that had been done by reps that were more inconsequential but still needed fixed. The wait was not long at all.
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April 2023 by Kyle Mayer
Awesome place, came in to switch from AT&T, traded in, got the promo they were/ might still be offering in a timely manor. I recommend Katie I believe her name was. Better service, price, more hotspot gigabytes, customer service, and they offer financing for accessories which is important when you always have to have the new IPhone lol. T-Mobile you have earned my 5 star review.
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March 2023 by Bridgette Bell
I love how quick they were to help me out with my issue inside of the store. I don't like your phone customer services. Their really a waste of time
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February 2023 by Wendy Drew
LeBron was a great mentor. Even taught an old dog ( me) new tricks
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February 2023 by Imagine Studios
Brendan D. was extremely helpful with phone issues we were having. I appreciated his display of knowledge, his professionalism and his patience in pursuing resolution to several problems we were experiencing with our devices.
