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July 2023 by Nicole Smith
After reading the reviews I was hesitant to place my mother here, but had limited options for the level of care she needed.Their staff has been VERY positive, gentle, and accommodating to my mom and my family.With my mothers brain injury a previous hospital Dr told me basically to consider hospice since she was in somewhat of a vegetative state. I chose Select to essentially give me some time before I made that decision. I’m so grateful I did. Their staff now has her alert, opening her eyes, and talking to us!
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May 2023 by Abby Chronister
This facility openly advertises on their website that it's equipped with a brain injury program, as well as a coma emergence program. It also states that the individual's care would be overseen by a neurologist, with other physicians as the secondaries. You can see thos clearly on their site. And before anyone can say "it's available at other locations, but not this one," the site also features a find a location search option where you can input your location and injury type. This location appears for the brain injury selection.This couldn't be farther from the truth. The KCK facility is quite literally a glorified nursing home. If you or your loved one requires specialized care, this is not the facility for you. While there were some positive facets of the facility, it was only due to nursing care.Nursing/CNA: Literally the only positive. Many of the nursing staff really did do their best with clearly limited support from the administrators. I do understand that my husband's case is extremely medically complex. We did have an issue with an unsupervised fall that could have seriously injured him. (He is not ambulatory.) I would also add that the fall was not correctly reported to overseeing agencies.RT: Fine. My husband was already off the vent by his arrival. However, much of his trach equipment was filthy, to the point that it was commented on by faculty as his new facility.PT/OT: Physical therapy is a large part of a good coma emergence program - something this location claims to have. Within 3 weeks of arrival, he developed serious contractures rapidly, and it took roughly a month for anything to be done (in the form of medication.) PT was minimal to the point it likely didn't matter if it happened or not. They are not equipped to deal with patients who need serious PT. OT did what they could, but since my husband isn't fully conscious, there's not much for them to do.Administration: Slow. Getting anything completed is like pulling teeth, and you'll have to constantly remind them, or even do their jobs for them. Despite the facility openly advertising that a neurologist is on staff to oversee brain injury patients, they do not have one on staff, and it's impossible to get them to actively work at getting a patient seen by such a specialist. In one instance, they claimed to be leaving messages for a neurologist over the course of a full week. I finally stepped in, left a message over a weekend, and heard back by the next business day. When questioned, the neurologist stated they did not have any messages from Select.Finally, the doctors they do have: My husband was overseen by an internist as his primary, who clearly is not educated on how to handle such a medically complex patient. The doctor did nothing to actively help my husband, and in a final doctor's note in his chart, did not even know the correct facility where my husband was being discharged. When questioned about a potential medical course of action shown to be both highly tolerated and effective, his response was, "He's uncomfortable with that, but he's not a neurologist." But he has zero issue playing neurologist when it comes to not confirming new damage as a result of a fall caused by negligence on the facility's part.If you or your loved one need short-term, mild care, the facility should be sufficient. If you or your loved one have anything even slightly more complex, especially any kind of brain injury, stroke or other medically complex situation that requires specialized care, this facility is to be avoided at all costs. Your loved one will continue to decline, and nothing will be done because this facility is simply not able to do anything.
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March 2023 by mobile7
My experience at Select Specialty was very good. Quite different from other reviews - So I'll explain -I was transferred over from Providence (across the parking lot) to wean off the High flow Oxygen I'd been on.(35L a minute) & a triple bag I.V. tree. I'd had Covid with Pneumonia and a good sized blood clot deep left arm/shoulder. That, all on top of having COPD.* Hats off to the Respiratory Therapist > Bill,, Mike & JoAnna, and the Pulmonary Dr's. (there was one other that filled in a couple nights) I went from 35Liters down to only 2Liters per minute when I left. -> two weeks ahead of schedule! I liked that each shift briefed the next and worked with the Doctors on lowering the levels* Occupational and Physical therapy, You made me work and encouraged me to apply myself. Yes I can be bribed with mini-snickers ;-)* CNA's - (Nurse assistants) -after I was progressing enough for hall walks with a wheel chair for rest stops & O2 - I realized how busy the CNA's were. Besides us that are Ambulatory patients to watch, they are siting in a doorway monitoring a patient that isn't. (some are in a serious condition) They have to pick the appropriate time to answer your light! And with some patients it might require 2 CNA's for a situation. So if your problem is not an emergency or not as serious - you might have to wait a while. Note - there is a Button a Nurse or CNA needs to push in your room every hour (if they can) IT may be a quick in & out but someone has checked you're still breathing and see a Pulse rate. The two CNA's that that i happened to write down their name were Marta & Kia on night shift. (there were others that deserve mention -but I have CRS) I was required to capture "everything out" portable urinal or the bucket with a seat & lid. 1st 4 nights if I moved to the edge of the bed to reach for a urinal -even with door closed, Marta was was was at the door asking if i needed assistance. There was another young CNA with high tech sneakers, turns out it was Blood draw day and she was running blood draws over to Providence for testing - and they were Time sensitive + still checking me.The cleaning lady that came trough 5 days a week was awesome! Food service was too - never a cold meal - yet while at providence a cool meal was quite often. If on rare occasion something was missing- it was gotten and was hot,- if it was just a roll.For the one leaving a review on the room not up to resort standards - for years and not that long ago - I remember shared rooms in some pretty big hospitals in the mid-west. Zero closets + shared bathrooms with only a toilet.So???My 2 cents worth. For Pulmonary -I'd recommend Select Specialty - as long as you plan to apply yourself to trying to recover. - R.C. rm 132
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March 2023 by Bryan Anderson
I came here with necrotizing fasciitis. The doctor and especially the nursing staff here are absolutely the best.I was originally told I would 9 months for recovery. Because of there excellent work..I'm headed home 2 months ahead of schedule.
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December 2022 by M S
I liked all my doctors and therapists. I also liked most of the nurses, although there were a few I didn't like. Some that I thought did an outstanding job were night nurses Angela (especially impressive/outstanding), Patrick, Edwin, Betty, day nurses Rebecca (senior), Carolyn, Jessica, and some others whose name I can't remember now. I didn't like the House Supervisor Olen (at the end of my stay) and their supervisor, Heather. Olen was friendly and helpful at first, then at the end belittled and insulted me when he and I had a conversation/conflict about things that were within my rights to do but were inconvenient for him. He accused me of "tattling" on the nurse's aide who woke me up to empty my trash at 5:30am, and told me "You are a grown man". I had good experiences with the night House Supervisor Dustin, and nurse/House Supervisor Colby. There was not much horizontal/counter and closet space for my possessions in the room, nor for toiletries in the bathroom (no counter by/around the sink at all, just a small shelf about 12" by 6" if that big), and a lack of chairs for visitors (although I was brought an extra chair when I asked). The TP was not the worst (I'm looking at you St. Luke's!), but definitely not Charmin. It seems like Select was trying to cut costs in these areas. There seemed to be a mild shortage of nurses and especially nurse's aides. The call button was usually answered fairly quickly but sometimes took up to 40 minutes during the busiest parts of the day. It seems like that was the case at all 4 hospitals I have stayed at recently, so maybe there is a metro-wide shortage. I thought the food was fine and rarely delivered late, and kitchen manager Pat? did a good job of accommodating my special food requirements for my healing esophagus. If anyone at Select would like more detailed info., feel free to leave your contact info. in a reply to this post.
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August 2022 by Cherri Wagner
Please don’t send your family member there they just may not make it out they miss diagnosed me call lights not being answer the CEO And Caseworker & a Lady Heather are horrible they don’t nothing but lied on patients the doctors bedside manners are awful there in and how some days listen to your stomach are days he walk in speak in they say see you tomorrow this place needs to be shut down not enough staff 2 aides for the who shift at times 1 aide they don’t change your linens on your bed I’ve heard many of Cold Blues in people Diying sad but true patients screaming nurse nurse help its sad there no help Glen RT & Mike were great but the owner CEO only care about getting people money there’s only 2 tv channels the food horrible they get it from providence cause they have no kitchen to cook again if you love your family members don’t go there looks are deceiving.
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July 2022 by terell canady
My rating of this place is one gold star. Which I highly feel is too generous cause of my treatment. If I could I surely would give it a half of a gold star. The amount of treatment and the kind it was. Was very distasteful, disrespectful, rude, insulting, hurtful, and ASININE and I put the emphasis on ASININE. I had the very sad pleasure of of being hospitalized there for a brief time. I say brief because of my treatment which I couldn’t take anymore of and demanded to be transferred out ASAP! My first encounter was upon arrival; they told the previous hospital where I came from that they in fact had a the right bed I needed. To finish out my recovery which consequently was a lie. So when I pointed out the error that SELECT had made and I expressed the type of surgery I had which required one specific bed in particular. I was belittled and undermined. An I stayed on that for two days. Until after contacting my doctor on that first day I got sent the right bed. Next day; my third day the treatment I endured was horrendous and very much insulting and highly disrespectful to the paraplegic community like myself and insulting to my intelligence and attacking my character. The cause of this was cause of a staff member named Kai who called me a “paray” and further more said “you paraies are stubborn and just can’t let anything go”. An also made a off color statement saying “well apparently you wasn’t doing right cause if you was then you wouldn’t be here talking to me” as if I had done something completely wrong which landed me there. Which was totally not the case at all. Then the lack of care of no body coming to bath to help me for 3days and taking hours upon hours just to bring you a toothbrush from 11am til 6pm that same day. Next was having my call speaker hung up in my face when called an ask for something which totally was disregarding my personal needs. An what I found to be also asinine and down right absurd was the charge nurse calling me “confused” saying “I didn’t know what I was talking about”. When I just merely explaining my recollection of my arrival. Bollen (the charge nurse) was undoubtedly rude, very inconsiderate and deplorable. By stating I was confused and didn’t know what I was talking about. Also what I felt to be even injustice was the fact he was trying to make himself intimidating to a young black paraplegic who was in a hospital bed. By saying “well let me sit down cause people look at me and see me as intimidating” which I felt threatened and unsafe. An I instructed him to transfer for me out. I even contacted my doctor who sent the papers to and ambulance to have me removed from that horrific place. It was the most nerve racking and terrible place I could have gone for care. An not to mention they had another patient there who was constantly yelling for assistance and nobody saw to assist them. Please shut this place down. Totally lack of care, neglect, rude, threatening, and very deplorable place to send anyone to!
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July 2022 by cherrie kemp
This place has helped me tremendously i was discharged in transferred to a LTAC for longer care i was there about 3 months recovering from a major surgery that i had complications i left in had to Return for further care the food is not great but I’m on TPN & Tube Feed for almost a year so im getting nutrients but I’m ready for my life to go back to Normal thanks select specialty.
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March 2022 by Jesse C.
The hospital's corporate administration only cares about keeping beds full. Clinical liaison's will pressure you to move your loved ones to Select stating they can meet your loved ones needs. THEY CANNOT! Nurses are rude and uncaring. Most of the nurses are agency staff. This is a for profit organization that will kill your loved one! Avoid this company at all cost!
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February 2022 by Melissa Still
Select Speciality treated my mother with compassion. I was leary of this place after reading the reviews, however, their service was focused on patient care. Thank you staff for the compassion and love you shared with my mother and our family.
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January 2022 by Xiomaris Flores
I was treated like a queen, staff was nice, thanks to the therapist I got stronger!
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November 2021 by Hoyt Brill
Extremely better than where I was before. Once pain management was established it has been much better.
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November 2021 by Teneice Mumphrey
I’m pleased with staff if I have a problem with anything they quickly fix the problem and truly care I thank them for taking such good care of my fiancé on his road to recovery!
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October 2021 by Christina Vallis
DO NOT SEND YOUR FAMILY MEMBER HERE!!!!! This place should be shut down, most of the staff should lose all their rights from working in any health care facility ever again! The staff is very neglectful and abusive. It takes nurses or staff up to two hours to come into the room after hitting the call light. The doctors don't even act like they care about the patient, just pretty much there for a paycheck and clock out. DO NOT USE THIS FACILITY!
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October 2021 by Lakeea Porter
Horrible facility machines beeping nurses ignoring patients on ventilators patients screaming for help to my family physically having to advocate for other patients. There is no way they should be able to keep getting away with running this facility like it's being ran now. Today at 1:30 pm we took our father out of select and only one CNA walked him out and made sure he got to the car safe. Which wasnt his CNA.Nurses station full and not one nurse said fair well ???????Select you truly suck and if anyone is reading this please dont send your loved ones here or if they are there go get them.
