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February 2024 by Adrienne Morgart
I arrived about 10 minutes before my scheduled appointment. Check in was very easy and they got me in right away. Tricia assisted me and she was very kind, professional, and proficient. I was in and out in less than 10 minutes. Very satisfied with the experience.
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January 2024 by Delaina Lee
Quest diagnostics was great. Trisha was super nice, I was in and out in less than 10 minutes and everything went smoothly.
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January 2024 by Tom Moloney
Roberta is great at taking blood samples! Located good vein easily with little discomfort.
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December 2023 by J H
I get my labs done here a lot and there is always a problem. A Latisha that works there took extra labs I did not ask for and she did not get consent for and then when I asked her why. She said I'm doing standing orders as well even though she never told me she was or asked me if it was ok. When I got upset by this she got an attitude with me and argued about it like she gets a say I'm my medical health. Then after I left she called my doctor without my consent to tattle on me for notdoing my standing lab orders.
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August 2023 by Holly Zeallor
Went there at 4:10 and door was locked. Hours state closed 4:30. Waste of time!
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May 2023 by Laura MacAllister
This is my second visit here in the past 3 months and was equally less than stellar. Yes they are capable of getting the job done however do not expect any common sense as the employees are very limited by what their system will allow. Their appointment system is somewhat broken except via a computer; cell phone web and voice is very intermittent. In addi dont waste your time prefilliing insurance information, no matter what they will ask to scan your card at the kiosk at check in, which doesn't work if you use your card in your insurance company app so they will ask to see as well before they draw blood and have to type all the info in again. As fas as appointments, I recommend making one with the caveat that If they have a group of cadets walk in even when you have an appointment and it is showing on the board they will sometimes take those people ahead of the people on the board. Most likely other Laboratories are cheaper than Quest verify based on your insurance. And if you are familiar with the best and easiest way to draw blood from your own body because maybe you've had it done before; they are only begrudgingly open to some suggestions but ultimately will poke you wherever they feel like it and smile as they say it. I did not leave a review after my last visit thinking it was a fluke but as this was my second visit with a similar experience, I felt others should know.
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May 2023 by DC Kinslow
Fast in and out but made 3 trips. Ha lab didn't get faxed orders have to get lab orders from Dr.s office then go back made 3 trips for nothing
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April 2023 by Austin DeLong
Was not open during their scheduled times, phone calls to multiple numbers they have listed both online and on their door did not connect to a person and answering machine did not allow for questions regarding customer service or to talk to someone. Worst experience
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March 2023 by Kevin Chestnut
In spite of the fact that they were horribly understaffed, I give this facility 5 stars. Appointments fill up fast, so think ahead to save yourself some grief. I waited about 15 minutes after my scheduled appointment time, which is pretty darn good in this day and age.Andrea helped me, and she was amazing. She was professional, but had a very positive, professional attitude despite having to work on a Saturday (not her normal schedule) for the third week in a row.
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February 2023 by Angela Ray
Andrea was great! I was a little nervous so my blood pressure was high. She took the time to talk to me and distract me so it came down
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December 2022 by Steve P.
So I made an appointment today...braved the weather. When I arrived the door was locked even though employees were in back. They wouldnt answer the door. The nation customer service line told me to go to another of their branches...guaranteed it was open...it was not...horrid customer service ...oh and there was 3 other people waiting as well. Dont know what to say
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December 2022 by Brandon H.
I have been here twice for pre employment drug screen, both times I waited in excess of 2 hours passed my appointment time. At a certain point if you are always "short staffed" then you enter the realm of mismanagement and misallocation of staffing and resources. This review may sound like a rant, but I am honestly looking at this objectively, and it just isn't a good experience on any level. I can't imagine anyone that would pay out of their pocket to come here. If you are that person, buyer beware; if you like waiting in an overcrowded waiting room, this is for you, otherwise seek alternative means of lab analysis.
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November 2022 by Tony Rivers
Do not use this place. Appointment times are totally pointless. I had a 11:10 Appointment and was not called back until 12:20. The lady who seen me was nice but her boss was supposed to see her patients while she was on lunch and decided that the patients could just wait for her to come back rather than do his job.
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November 2022 by Brittney Mcginley
In the health care field and I should be able to drop off a lab in a timely manner, I wait 30+ minutes every time!! And to top it off they are always RUDE!
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October 2022 by Carl Dunkin
Have been going there for several years never had a issue their fast and get the job done never spent more than 20 minutes in there.
