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October 2024 by Luna Llena
Make sure you always check your receipts before leaving the store, specially if you returning an item. I few weeks ago I purchased 3 items. A week later I returned to the store to return two of them because I changed my mind ( it is ok to change your mind). The crazy thing is that only two items that were physically present were the only two I was going to return. The 3rd item was at home because I left it there . But when I went home and checked my bank account I realized that the very rude sales associate that made the transaction for me refund me for the items that I didn't return and that I didn't even brought to the store. Of course it was the cheapest item from the 3 that I have had purchased a week before. I don't know how this was possible because she " scanned" the two items that I returned. But I was refunded for the one that it wasn't even physically present at the store because it was at home with the tags still.
I am going to report this to the appropriate agency as well as the corporate office
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October 2024 by TheBengaul
Love the place. Love the brand, however when I went to pay, asked for tips..this is crazy. Tips in Polo store!!
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September 2024 by K Carmon
Love it.
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September 2024 by Queen Love
I never see a return policy like this. I bought a hat on Ralph Lauren website and the hat was too big so I went in the store to return it with everything attached and the receipt. This girl told me I had to send it back to the website Ralph Lauren and hope it don't get lost on making it there. Thats some weird stuff when it's all the same company I will never go back there again . Who the heck want to do all that. They do that for you to get discouraged and keep it.. What you did was lost a good buying customer. Drove all way down there with my newborn baby just to get turn around smh ?
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May 2024 by Olen Smith
Got some great sweatpants!
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April 2024 by Ray's Random
It was good
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April 2024 by Michael Fleschman
Nice presentation with great staff..
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December 2023 by Jackie Dotson
Visited this store during a trip to KC and they have most of the Polo stuff you can find at department stores carrying these items. It is still expensive but good clothing and it is usually cheaper than the department stores carrying the same items. Things can be made cheaper by signing up for texts and they will text coupon codes weekly, usually knocking at least 25% off. Good, nice, clean store.
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October 2023 by A K
Nice upscale clothes
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October 2023 by Curtis Wilhelmson
Nice store great selection
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October 2023 by Valery Roberts-Ropp ReMax Elite Real Estate Group (Realtor Estat
Great shopping. Lots of styles and inventory to choose from.
Wish I had a little more help with everything.
My arms were full & no one assisted ...
Will be back.
Front check out girl was wonderful. ?
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October 2023 by Daniel Jackson
Good Business
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October 2023 by Josue Gonzalez
Call before visiting the store, sometimes they close early
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October 2023 by Alexis Alexander
My favorite store
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September 2023 by Kristi A.
As a "factory store", there should have been a lot more products on sale or discounted as I've seen in other Polo outlets.
